NatWest Group Customer Service & Operations Analyst Interview Questions and Answers

Online assesment with basic mathematics and english. It is easy to clear the assesment

Q1. Tell me about yourself?
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Q2. What the things are you studied in the college?
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Q3. All are some basic question to check your english fluency
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Q4. Some question about banking sector
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Q1. Share details of your previous job.
Ans. 
I worked as a Customer Service & Operations Analyst at XYZ Company.
• Managed customer inquiries and resolved issues promptly.

• Analyzed operational data to identify areas for improvement.

• Collaborated with cross-functional teams to implement process enhancements.

• Created reports and presentations to communicate findings and recommendations.

• Assisted in training new team members on customer service procedures.
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Q2. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Service & Operations Analyst with a strong background in providing exceptional customer support and optimizing operational processes.
• I have 5 years of experience in customer service and operations analysis.

• I am skilled in analyzing data and identifying trends to improve customer satisfaction and operational efficiency.

• I have a proven track record of implementing process improve...read more
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Q1. Related to the job profile and experience about your last company and basic drill.
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Percentage

Q1. Tell me about yourself
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It was Quite difficult.Practice with some aptitude questions regularly.

Q1. Introduce Yourself. How do u see yourself in next 5 years. How will u fit in this role. Do you have any questions for us. Some other situational questions were also asked by interviewer.
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