Mphasis Customer Service Associate (Csa) Interview Questions and Answers

Q1. Tell me your self intro
Ans. 
I am a dedicated and empathetic Customer Care Executive with a passion for helping customers resolve their issues and providing excellent service.
• I have over 5 years of experience in customer service roles, including handling inquiries, complaints, and escalations.

• I am skilled in active listening, problem-solving, and conflict resolution.

• I strive to create positive customer experiences by going above and beyond to meet
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Q2. Where are you from
Ans. 
I am from New York City, known for its diverse culture and iconic landmarks.
• Born and raised in the bustling city of New York

• Grew up surrounded by a mix of cultures and traditions

• Familiar with famous landmarks like the Statue of Liberty and Central Park
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Q1. Tell me your self intro
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer service roles

• I am skilled in active listening and problem-solving

• I have a track record of exceeding customer satisfaction goals

• I am proficient in using CRM software to manage customer interactions
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Q2. Which languages know
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Q3. Are you comfortable in night shifts
Ans. 
Yes, I am comfortable with night shifts as I have prior experience working in such shifts.
• I have previous experience working night shifts in my previous job.

• I am a night owl and feel more productive during night hours.

• I am willing to adjust my schedule to accommodate night shifts.

• I understand the importance of providing customer support round the clock.

• I am aware of the challenges of working night shifts and am prepare
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It was a versant round from Pearson.

Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
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Q1. Basic salary expectations
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Q1. Brief introduction
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Q2. How did you spend last weekend
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Q1. Why do you want to join this compny
Ans. Asked some qes. From my resume like. (Hobby related,extra curricular activities)
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Q2. Speak for one minute on this topic(drugg addiction)
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Q3. They just check your fluency and grammer
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
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Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
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Q1. Introduction, Related field Knowledge
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Self introduction
Next assessment if select in first round

Versant round..consists of voice test, typing, mail writing

Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person
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Q1. Can you provide a standard introduction of yourself?
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Q1. Did you have your exams in the next six months?
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Q1. Mannerism , How we speak
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