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Mobikwik
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I applied via Approached by Company and was interviewed in Feb 2023. There were 2 interview rounds.
Explain the importance of paying the amount and address any concerns the customer may have.
Explain the reasons for the amount owed (e.g. services provided, products purchased)
Discuss the consequences of not paying the amount (e.g. late fees, credit score impact)
Offer solutions or payment plans to help the customer meet their financial obligations
Listen to the customer's concerns and try to find a mutually beneficial re
I have over 5 years of experience in collections, managing accounts, negotiating payment plans, and reducing delinquency rates.
Managed a portfolio of over 500 accounts, consistently meeting collection targets
Negotiated payment plans with clients to ensure timely payments and reduce delinquency rates
Utilized collection software to track and prioritize accounts for follow-up
Worked closely with legal team on escalated cas
Collection is the process of recovering outstanding debts from individuals or businesses.
Collection involves contacting debtors to remind them of their outstanding debts
Negotiating payment plans with debtors to settle the debts
Taking legal action if necessary to recover the debts
Maintaining accurate records of all collection activities
Examples: calling customers for overdue payments, sending reminder letters, negotiati
I applied via Naukri.com and was interviewed before May 2020. There was 1 interview round.
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I applied via Walk-in and was interviewed in Nov 2022. There were 2 interview rounds.
posted on 13 Feb 2024
I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.
posted on 21 Nov 2023
About portfolio and previous knowledge
Abounprevious experiance
About case and legal proceeding
Port folio and legal provedsing
I applied via Company Website and was interviewed in Feb 2022. There were 2 interview rounds.
Team handling experience
I applied via Naukri.com and was interviewed in Nov 2023. There was 1 interview round.
posted on 18 Apr 2024
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.
posted on 4 Dec 2021
I resolve cases by analyzing the situation, communicating with debtors, and negotiating payment plans.
Analyze the situation to determine the best course of action
Communicate with debtors to understand their financial situation
Negotiate payment plans that work for both parties
Follow up regularly to ensure payment plans are being met
Escalate cases to legal action if necessary
based on 5 interviews
Interview experience
based on 6 reviews
Rating in categories
Team Lead
78
salaries
| ₹2.2 L/yr - ₹7 L/yr |
Assistant Manager
56
salaries
| ₹4.5 L/yr - ₹12.6 L/yr |
Senior Executive
53
salaries
| ₹2.7 L/yr - ₹6.7 L/yr |
Software Developer
47
salaries
| ₹7.7 L/yr - ₹30.7 L/yr |
Software Development Engineer II
44
salaries
| ₹11 L/yr - ₹30 L/yr |
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