Mobikwik Interview Questions, Process, and Tips for Experienced

Experience in developing products from ideation to launch

• Identifying market needs and opportunities

• Creating a product roadmap and strategy

• Leading cross-functional teams in product development

• Iterating on prototypes based on user feedback

• Launching and scaling the product successfully

To reduce idle percentage, focus on optimizing workflow, improving communication, setting clear goals, and monitoring performance.

• Optimize workflow by identifying and eliminating bottlenecks or inefficiencies.

• Improve communication among team members to ensure tasks are being completed efficiently.

• Set clear goals and expectations for employees to keep them focused and motivated.

• Monitor performance regularly to identify ...read more

Increasing caller productivity through training, motivation, and efficient tools.

• Provide comprehensive training on product knowledge and communication skills

• Implement performance incentives to motivate callers to meet and exceed targets

• Utilize efficient call center software and tools to streamline processes and improve efficiency

I implement training programs, provide resources, set clear goals, and offer regular feedback to enhance caller productivity.

• Implementing training programs to improve skills and knowledge

• Providing resources such as tools and technology to streamline processes

• Setting clear goals and expectations for callers to work towards

• Offering regular feedback and coaching to help callers improve performance

I have over 5 years of experience in collections, managing accounts, negotiating payment plans, and reducing delinquency rates.

• Managed a portfolio of over 500 accounts, consistently meeting collection targets

• Negotiated payment plans with clients to ensure timely payments and reduce delinquency rates

• Utilized collection software to track and prioritize accounts for follow-up

• Worked closely with legal team on escalated cas

Collection is the process of recovering outstanding debts from individuals or businesses.

• Collection involves contacting debtors to remind them of their outstanding debts

• Negotiating payment plans with debtors to settle the debts

• Taking legal action if necessary to recover the debts

• Maintaining accurate records of all collection activities

• Examples: calling customers for overdue payments, sending reminder letters, negotiati

Design a notification system for timely alerts and updates.

• Identify the target audience and their preferred communication channels (email, SMS, push notifications, etc.)

• Define the types of notifications to be sent (urgent alerts, reminders, updates, etc.)

• Implement a user-friendly interface for users to manage their notification preferences

• Include features like scheduling notifications, customizing notification settings...read more

Messaging queue system similar to Kafka for real-time data processing and streaming

• Kafka is a distributed streaming platform capable of handling high volumes of data in real-time

• It uses topics to organize data streams and partitions for scalability

• Producers publish messages to topics and consumers subscribe to topics to receive messages

• Kafka provides fault tolerance, scalability, and high throughput for data processing

• ...read more