Mashreq Bank Relationship Manager Interview Questions and Answers

Q1. Wealth management
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Q2. Product knowledge
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Q1. Tell me about your recent profile?
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Some of case scenario questions

Q1. How to handle angry customer
Ans. 
Listen to their concerns, empathize, remain calm, offer solutions, follow up
• Listen actively to their complaints without interrupting

• Empathize with their emotions and show understanding

• Remain calm and composed, avoid getting defensive

• Offer solutions or alternatives to address their issues

• Follow up with the customer to ensure their satisfaction
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Q2. What was your role in marketing?
Ans. 
I was responsible for developing and implementing marketing strategies to attract new clients and retain existing ones.
• Developed marketing campaigns to promote products and services

• Analyzed market trends and competitor activities

• Collaborated with sales team to generate leads and increase revenue

• Utilized social media and digital marketing channels to reach target audience
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Q1. Tell me about yourself
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Q2. What do you know about icici bank
Ans. 
ICICI Bank is one of the largest private sector banks in India offering a wide range of financial products and services.
• ICICI Bank was established in 1994 and is headquartered in Mumbai, India.

• It offers services such as retail banking, corporate banking, and investment banking.

• ICICI Bank has a presence in over 17 countries worldwide.

• It is known for its innovative digital banking solutions and customer-centric approach.

• ...read more
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Q3. What is banking
Ans. 
Banking is a financial service industry that deals with managing money, providing loans, and facilitating transactions.
• Banking involves accepting deposits from customers and lending money to individuals and businesses.

• Banks provide various financial services such as savings accounts, checking accounts, loans, and credit cards.

• They also offer investment products like mutual funds, stocks, and bonds.

• Banking institutions ...read more
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Q4. Why you choose icici ?
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Q5. Where do you want to see yourself in next 5 years
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Q1. How can you contribute to the organisation?
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Q1. Tell me about yourself
Ans. 
Experienced Relationship Manager with a background in finance and a passion for helping clients achieve their financial goals.
• Over 5 years of experience in the finance industry

• Strong communication and interpersonal skills

• Proven track record of building and maintaining client relationships

• Expertise in financial planning and investment strategies

• Passionate about helping clients achieve their financial goals
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Q2. Family background
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Q3. Education background
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Q4. Working experience related questions
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Q1. Why you want to join ICICI bank
Ans. 
I want to join ICICI bank because of its strong reputation, growth opportunities, and focus on customer satisfaction.
• ICICI bank has a strong reputation in the banking industry

• I am impressed by the growth opportunities available at ICICI bank

• ICICI bank has a strong focus on customer satisfaction, which aligns with my values

• I believe that working at ICICI bank will provide me with valuable experience and skills
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Q2. Experience related questions
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Q1. Why do you want to join icici
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Q2. What do you know about banking
Ans. 
Banking involves financial services such as deposits, loans, investments, and money management.
• Banking involves accepting deposits from customers and providing loans to individuals and businesses.

• Banks also offer services such as investment management, foreign exchange, and wealth management.

• Banking institutions play a crucial role in the economy by facilitating financial transactions and providing liquidity.

• Regulatory...read more
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