Mahindra Rural Housing Finance Telli Caller Interview Questions and Answers

To canvas gold loans and other products, we need to identify potential customers and offer them personalized solutions.

• Identify potential customers through market research and customer profiling

• Offer personalized solutions based on their needs and preferences

• Leverage existing customer base for referrals and word-of-mouth marketing

• Use digital marketing channels to reach a wider audience

• Train and motivate sales team to e...read more

Yes, I have experience in gold valuation.

• I have completed a course in gold valuation and have experience in assessing the purity and value of gold.

• I am familiar with the different methods of gold valuation such as acid test, XRF analysis, and fire assay.

• In my previous role, I have conducted gold valuation for customers and provided them with accurate assessments.

• I keep myself updated with the current market trends and ...read more

We can accept gold loans of any carat.

• We accept gold loans of all carats, including 24 carat, 22 carat, 18 carat, etc.

• The carat of gold determines its purity, with 24 carat being the purest form.

• Different carats of gold have different levels of purity and value.

• We assess the value of the gold based on its carat and weight.

• Customers can avail gold loans regardless of the carat of their gold.

Yes, hallmarks are distinctive characteristics or features that are used to identify or recognize something.

• Hallmarks are often used in the context of identifying or recognizing the quality, authenticity, or origin of a product or item.

• In the jewelry industry, hallmarks are small marks or stamps on precious metal items that indicate the metal's purity or quality.

• In the legal field, hallmarks can refer to significant or...read more

I will ensure effective communication, set clear goals, provide training and support, and recognize and reward achievements.

• Regular team meetings to discuss progress and challenges

• Setting individual and team targets and monitoring progress

• Providing training and support to team members to improve their skills

• Recognizing and rewarding achievements to motivate the team

• Encouraging teamwork and collaboration among team memb...read more

I have over 5 years of experience in banking, with a focus on customer service and team management.

• Managed a team of 10 customer service representatives

• Implemented new sales strategies that increased branch revenue by 15%

• Responsible for daily operations, including cash management and compliance