Mahindra & Mahindra Area Customer Care Manager Interview Questions and Answers for Experienced

Q1. How do you deal with difficult situations?
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Q1. Behavioral questions
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Q1. What are your roles and responsibilities in your current job
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Q2. What are your biggest achievements in your job role
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Q1. Self Introduction, Education Experience, Achivement,
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Q2. Attitude to work This is important
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Work Aptitude test ...Make sure you can do the job

Team work very important .. & Management very important to Work

Q1. Situational questions
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Q2. How can you use internet to get more leads for commercial products?
Ans. 
The internet can be used to generate more leads for commercial products through various online marketing strategies.
• Create a professional website with clear product information and contact details.

• Optimize the website for search engines to improve visibility and attract organic traffic.

• Utilize social media platforms to engage with potential customers and promote products.

• Run targeted online advertising campaigns on pla...read more
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Q3. What is sales funnel ?
Ans. 
Sales funnel is a visual representation of the customer journey from awareness to purchase, divided into stages.
• Sales funnel helps track and analyze the sales process.

• It consists of stages like awareness, interest, consideration, and purchase.

• Each stage represents the number of potential customers at that point.

• The funnel narrows down as prospects move through the stages.

• It helps identify bottlenecks and areas for impr...read more
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Topic name - Aggression is necessary in sales or not

Q1. How will your skills help in sales job
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Q1. Introduction Job profile
Ans. Applicant to give his brief introduction about his Career starting from his current Organisation and then preceeding Organisations he worked, About his Educational backgrounds, followed by his achievements if any or courses or certification he did. Also a short briefing about his family.
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Q2. Turnaround story if any, Like priduct or Market yiu handled
Ans. Interviewer can asked any turnaround story you did in your previos role. May be any new product launch and establishment, any market which was not performing earlier and started preforming after your intervention. Prepare root cause and counter measures
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Q1. Live situation given
Ans. Any of the on the job related sutuation given to you and ask explain how you can deal with it For instance- Distributor is having enough stock and due to low demand forecasting in future he is not willing for more stock, how will you plan stock liquidation and ensure more dispatch to ensure target achievement
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