Mahindra & Mahindra Area Customer Care Manager Interview Questions and Answers

Q1. Introduce yourself
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Q1. Pyschometric test
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Q1. Market share of honda cars
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Honda cars have a market share of around 8% globally.
• Honda cars have a strong presence in the compact car segment.

• They are known for their reliability and fuel efficiency.

• Honda's market share varies by region, with higher shares in countries like Japan and the US.

• In 2020, Honda had a market share of 7.9% in the United States.
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Q1. Indian passenger car market
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Q1. I want chosen TSM job in tata motors
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Q2. How much you give me salary
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Q3. Working honestly
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Q4. Market knowledge
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Q5. Product knowledge
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16 chapter to learn

Q1. Help me with this b shape feature
Ans. 
The b shape feature is a tool used in relationship management to analyze and visualize customer data.
• The b shape feature helps in identifying patterns and trends in customer behavior.

• It can be used to segment customers based on their preferences and interactions with the company.

• The feature can also be used to predict future customer needs and tailor marketing strategies accordingly.
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Q2. Guide me through Ertiga ZXI
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Ertiga ZXI is a top variant of the Ertiga model by Maruti Suzuki, offering premium features and enhanced performance.
• Ertiga ZXI comes with a powerful 1.5L K15B petrol engine.

• It has a 5-speed manual transmission with an option for automatic transmission.

• The interior of Ertiga ZXI is spacious and comfortable, with features like touchscreen infotainment system, automatic climate control, and leather upholstery.

• Safety feat...read more
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Q1. How do you deal with difficult situations?
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Q1. Behavioral questions
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Q1. Previous Experience? How fit for the role? Technical about work ex
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Q1. Discuss with President
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Q1. Negotiation round HR was not too friendly
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Q1. What is the function of common rail system in diesel engine
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Common rail system is a fuel injection system used in diesel engines to improve fuel efficiency and reduce emissions.
• The system uses a high-pressure pump to deliver fuel to a common rail that supplies fuel to individual injectors.

• The fuel is pressurized up to 2000 bar, which allows for more precise fuel injection and better combustion.

• The system also allows for multiple injections per cycle, which further improves fuel...read more
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Q2. How do you analysis of failed part under warranty
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Failed parts under warranty are analyzed by identifying the root cause and determining if it is a manufacturing defect or user error.
• Collect data on the failed part and the circumstances surrounding its failure

• Conduct a thorough investigation to identify the root cause of the failure

• Determine if the failure was due to a manufacturing defect or user error

• If it was a manufacturing defect, take corrective action to preven...read more
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Q1. Regarding expectations
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Q1. Current job related question
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Q2. Reason for change and expected package
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Q1. Sales related and customer centric approach
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Q2. Channel management experience
Ans. 
I have extensive experience in channel management, including developing and implementing strategies to optimize sales channels.
• Developed and executed channel strategies to increase sales revenue

• Managed relationships with key channel partners to ensure alignment with company goals

• Analyzed market trends and competitor activity to identify new channel opportunities

• Implemented channel programs to incentivize and motivate p...read more
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