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I applied via Referral and was interviewed in Jun 2024. There were 2 interview rounds.
posted on 13 Dec 2024
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
BPO is the practice of contracting specific business tasks to a third-party service provider.
BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.
Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples of BPO companies include Accenture, Conve
I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
I have a passion for providing excellent customer service and building positive relationships with customers.
I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.
I enjoy the challenge of problem-solving and...
I am looking for a competitive salary that reflects my experience and skills in customer care.
I am open to discussing salary based on the responsibilities and expectations of the role.
I have researched the average salary range for Customer Care Executives in this industry.
I am looking for a salary that is commensurate with my qualifications and experience.
I am also interested in discussing benefits and opportunities fo
Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.
First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.
Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...
I applied via Campus Placement and was interviewed in Nov 2024. There were 3 interview rounds.
Group discussion is the best.
I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.
NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.
NPS is calculated based on the answer to a single question: 'How likely are you to recommend our product/service to a friend or colleague?'
Responses are typically on a scale of 0-10, with customers categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6).
NPS is calculated by subtracting the percentage of Detractors...
I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.
Short-answer questions, story-based questions, and aptitude tests:
The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.
I applied via Referral
I am flexible and willing to work night shifts to provide excellent customer care.
I am open to working night shifts to accommodate customer needs
I understand the importance of being flexible in a customer care role
I am committed to providing excellent service regardless of the shift timing
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.
Users can share photos, videos, status updates, and links on social media.
Social media allows for real-time communication and interaction with a global audience.
Businesses use social media for marketing,...
I recently watched the movie 'The Shawshank Redemption'
The movie is based on a Stephen King novella
It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary
Themes of hope, friendship, and redemption are central to the plot
MATHS, REASONING , PERSONALITY TEST
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer service roles
I am skilled in active listening and problem-solving
I have a track record of exceeding customer satisfaction goals
I am proficient in using CRM systems and handling high call volumes
My ideal person is someone who is empathetic, patient, and a good listener.
Empathetic - able to understand and share the feelings of others
Patient - able to remain calm and composed in challenging situations
Good listener - attentive and responsive to the needs of others
Example: A mentor who guided me through difficult times with compassion and wisdom
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