Lenskart Interview Questions, Process, and Tips for Experienced

Sales experience .,...how to handle customer...how to talk with customer ... welcome greetings.....

Q1. Qualification... experience
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Q2. How to handle customer
Ans. 
Handle customers with patience, empathy, and effective communication.
• Listen actively to understand their needs and concerns.

• Show empathy and understanding towards their situation.

• Communicate clearly and effectively to provide solutions or assistance.

• Remain calm and patient, even in challenging situations.

• Follow up to ensure customer satisfaction.
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Q1. What's current KRA and achivement to till date.
Ans. 
My current KRA is to improve product quality by implementing effective quality control measures. Achievements include reducing defect rate by 20% and increasing customer satisfaction by 15%.
• Implemented statistical process control to identify and address quality issues

• Conducted root cause analysis to identify the source of defects and implemented corrective actions

• Collaborated with cross-functional teams to improve prod...read more
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Q2. What's rejection rate and my importance to take it down.
Ans. 
Rejection rate is the percentage of rejected products or services. As a Senior Quality Engineer, it's my responsibility to reduce it.
• Rejection rate is a key metric to measure the quality of products or services.

• It's important to identify the root cause of rejection and take corrective actions.

• Reducing rejection rate can improve customer satisfaction and increase profitability.

• Examples of rejection rate include rejected...read more
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Q3. Dealing with customer against customer complaint??
Ans. 
Dealing with customer complaints requires active listening, empathy, and prompt resolution.
• Listen actively to the customer's complaint and acknowledge their concerns.

• Express empathy and apologize for any inconvenience caused.

• Investigate the issue thoroughly and provide a prompt resolution.

• Follow up with the customer to ensure their satisfaction and prevent future complaints.

• Maintain a positive attitude and remain profe
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Q4. What is standard requirements of ISao
Ans. 
ISAO stands for Information Sharing and Analysis Organization. It is a standard requirement for cybersecurity.
• ISAO is a collaboration between private sector, government, and non-profit organizations to share information about cyber threats and vulnerabilities.

• ISAOs must adhere to certain standards set by the Department of Homeland Security (DHS) to ensure the quality and effectiveness of information sharing.

• ISAOs must ...read more
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Q1. Job role brief about your work experience with your achievement in current role
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Q2. Why your changing your current job?
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Q1. Details discussion about your role and responsibility
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Central Business Development Team

Q1. CTC, Notice Period
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