Lenskart Sales Executive Interview Questions and Answers

By actively listening to the customer's needs, addressing their concerns, and providing tailored solutions, I can effectively close sales without walking out.

• Build rapport and trust with the customer by actively listening to their needs and concerns.

• Ask probing questions to understand the customer's pain points and preferences.

• Present tailored solutions that address the customer's specific needs and showcase the value of the product or service.

• Handle objections effectively by...read more

I focus on understanding the customer's needs and demonstrating how the particular lenses will meet those needs effectively.

• Listen to the customer's requirements and concerns

• Highlight the features and benefits of the particular lenses

• Provide personalized recommendations based on the customer's lifestyle and preferences

• Offer a trial period or satisfaction guarantee to build trust

• Address any objections or questions the customer may have

• Share success stories or testimonials from...read more

lrnskart is an online platform for learning and development, offering courses and training programs.

• Offers a wide range of courses in various fields such as technology, business, and personal development

• Provides interactive learning materials such as videos, quizzes, and assignments

• Allows users to track their progress and earn certifications upon completion

The importance of networking in sales

• Networking is crucial for sales success

• Building relationships with potential clients can lead to long-term partnerships

• Attending industry events and conferences can provide valuable networking opportunities

• Utilizing social media platforms like LinkedIn can also be effective for networking

• Networking should be a continuous effort, not just a one-time event

Passionate about sales, I believe in the power of persuasion and building relationships to drive success.

• Highlight the benefits of the pen such as its smooth writing experience and sleek design

• Create a sense of urgency by mentioning limited stock or a special promotion

• Ask probing questions to understand the customer's needs and tailor your pitch accordingly

QTD stands for Quarter to Date, which refers to the period from the beginning of the current quarter up to the present date.

• QTD is used to track and analyze sales performance, expenses, or any other metrics within the current quarter.

• It helps in comparing the current quarter's performance with previous quarters or setting targets for the remaining period of the quarter.

• For example, if today's date is April 15th, QTD would include all data from January 1st to April 15th in the...read more

To resolve the issue, identify the root cause, communicate effectively, and work towards a mutually beneficial solution.

• Identify the root cause of the issue by asking probing questions and actively listening to the customer's concerns.

• Communicate effectively with the customer to ensure they feel heard and understood.

• Work towards a mutually beneficial solution by offering alternatives and being open to compromise.

• Follow up with the customer to ensure their satisfaction and add...read more

NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.

• NPS is calculated based on the answer to a single question: 'How likely are you to recommend our product/service to a friend or colleague?'

• Responses are typically on a scale of 0-10, with customers categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6).

• NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

• A high NPS indicates str...read more