Lenskart Senior Quality Engineer Interview Questions and Answers

My current KRA is to improve product quality by implementing effective quality control measures. Achievements include reducing defect rate by 20% and increasing customer satisfaction by 15%.

• Implemented statistical process control to identify and address quality issues

• Conducted root cause analysis to identify the source of defects and implemented corrective actions

• Collaborated with cross-functional teams to improve prod...read more

Rejection rate is the percentage of rejected products or services. As a Senior Quality Engineer, it's my responsibility to reduce it.

• Rejection rate is a key metric to measure the quality of products or services.

• It's important to identify the root cause of rejection and take corrective actions.

• Reducing rejection rate can improve customer satisfaction and increase profitability.

• Examples of rejection rate include rejected...read more

Dealing with customer complaints requires active listening, empathy, and prompt resolution.

• Listen actively to the customer's complaint and acknowledge their concerns.

• Express empathy and apologize for any inconvenience caused.

• Investigate the issue thoroughly and provide a prompt resolution.

• Follow up with the customer to ensure their satisfaction and prevent future complaints.

• Maintain a positive attitude and remain profe

ISAO stands for Information Sharing and Analysis Organization. It is a standard requirement for cybersecurity.

• ISAO is a collaboration between private sector, government, and non-profit organizations to share information about cyber threats and vulnerabilities.

• ISAOs must adhere to certain standards set by the Department of Homeland Security (DHS) to ensure the quality and effectiveness of information sharing.

• ISAOs must ...read more