Lemon Tree Hotels Executive Assistant Manager Interview Questions and Answers

Deeply understand every setuation

Q1. What is your greatest strength and weakness?
Ans. 
My greatest strength is my ability to effectively communicate and collaborate with team members. My weakness is that I can be overly detail-oriented at times.
• Strength: Effective communication and collaboration

• Weakness: Being overly detail-oriented

• Strength: Ability to motivate and inspire team members

• Weakness: Difficulty in saying 'no' to additional tasks

• Strength: Strong problem-solving skills

• Weakness: Impatience when t
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Q2. How do you deal with an upset customer?
Ans. 
When dealing with an upset customer, it is important to remain calm, empathize with their concerns, actively listen, apologize if necessary, offer a solution, and follow up to ensure satisfaction.
• Remain calm and composed

• Empathize with the customer's concerns

• Actively listen to understand their issue

• Apologize sincerely if necessary

• Offer a solution or alternative

• Follow up to ensure customer satisfaction
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Check the candidate attitude and behaviour,

HR will ask to explain your past experience and give you task to finish based on your experience

Q1. HR will ask each everything about your background, experience, hobbies, past company why u left etc
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Q2. Check our mind test and explain how we will handle the issue
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Q3. All documents to be checked by HR
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Q4. Will explain the benifits which you will get if you joined.
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Q1. How many employees are serving in your under assist
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Q2. How to work with you and your whole staff?
Ans. Friendly and flexible with doing work from gate organisation.
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Q3. Very sincere and carefully.
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Q1. What are biggest challenges faced in your profession.
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Q1. Where do you see yourself 5yrs down the line
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Q1. Sales Competence, ethos of ITC Hotels
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Q2. What according to you is Responsible Luxury and what are the Responsible Luxury initiatives taken bult ITC Hotels?
Ans. 
Responsible Luxury is a concept of luxury that is sustainable and socially responsible.
• ITC Hotels' Responsible Luxury initiatives include using renewable energy sources, reducing water consumption, promoting local and organic food, and supporting local communities through various programs.

• The hotels have also implemented waste management practices and eco-friendly technologies to reduce their carbon footprint.

• ITC Hotel...read more
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Q3. Read about this to answer
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The shortlisted candidates were asked to present an opinion on Globalization of Indian hospitality brands. Confident and calm ones were selected.


Ultimately it was good!

Q1. What is Hotel Management
Ans. 
Hotel Management involves overseeing all aspects of a hotel's operations, from guest services to financial management.
• Hotel Management includes managing staff, ensuring guest satisfaction, maintaining facilities, and maximizing profits

• It requires knowledge of hospitality industry trends, marketing strategies, and financial management

• Examples of tasks include managing reservations, coordinating events, and overseeing ho...read more
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Q2. How dose five star hotel functions
Ans. 
A five star hotel functions by providing luxurious accommodations, exceptional service, and various amenities to guests.
• Five star hotels offer high-end amenities such as spas, fine dining restaurants, and fitness centers

• They provide exceptional customer service to ensure guests have a memorable experience

• Rooms are typically spacious and well-appointed with luxurious furnishings and high-quality linens

• Staff are highly t...read more
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