Lashkaraa E-trade Customer Service Associate Interview Questions and Answers

Q1. Introduction about yourself
Ans. 
Experienced customer service professional with a background in retail and hospitality.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve issues efficiently

• Familiar with CRM systems and handling customer inquiries via phone, email, and in person
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Q2. Why do you want in Customer Service
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I enjoy helping others and solving problems, making customer service a perfect fit for me.
• I have strong communication skills and enjoy interacting with people.

• I am patient and empathetic, able to understand and address customer concerns.

• I thrive in fast-paced environments and enjoy the challenge of finding solutions to customer issues.

• I find satisfaction in providing excellent service and creating positive experiences
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Q1. What is Customer Service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.
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Q2. Why do you want to join wipro
Ans. 
I want to join Wipro because of its reputation for providing excellent customer service and its focus on innovation and growth.
• I am impressed by Wipro's commitment to delivering high-quality customer service and I want to be a part of that team.

• I believe Wipro's emphasis on innovation and technology aligns with my own interests and skills.

• I am excited about the opportunities for growth and development that Wipro offers
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Q1. Introduction about yourself
Ans. 
Experienced customer service professional with a background in retail and hospitality.
• Started career in retail, providing excellent customer service and resolving issues

• Transitioned to hospitality industry, focusing on guest satisfaction and problem-solving

• Strong communication skills, ability to remain calm under pressure

• Proficient in handling customer inquiries, complaints, and feedback

• Familiar with using CRM systems
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Q2. What makes you special
Ans. 
I am special because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service.
• Strong communication skills - able to effectively communicate with customers and colleagues

• Problem-solving abilities - can quickly and efficiently resolve customer issues

• Dedication to providing excellent customer service - always go above and beyond to ensure customer satisfaction
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Versant Pearson test

Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing exceptional support to customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a proven track record of exceeding customer satisfaction goals

• I am a strong communicator and problem-solver

• I am proficient in using CRM systems and oth
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Q2. Why do you want to join Accenture
Ans. 
I want to join Accenture because of its reputation for innovation and commitment to employee growth.
• I am impressed by Accenture's track record of delivering cutting-edge solutions to clients.

• I am excited about the opportunity to work with a diverse and talented team at Accenture.

• I believe that Accenture's focus on continuous learning and development aligns with my career goals.

• I am drawn to Accenture's culture of colla
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Q3. What does customer service means to you
Ans. 
Customer service means providing assistance and support to customers to ensure their satisfaction and loyalty.
• Customer service involves actively listening to customers' needs and concerns

• It requires empathy and understanding to effectively address customer issues

• Providing timely and accurate information to customers is essential

• Going above and beyond to exceed customer expectations can lead to customer loyalty

• Resolving...read more
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Q4. Let us play a scenario I'm a customer calling you with complains regarding the latest purchase and I'm unsatisfied and want to return it.
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Q1. What is the sallary
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Q2. Freelancers language
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Q3. What is you job time
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Q4. What is the training
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Q5. Local language allow or not
Ans. 
Local language allowance depends on the specific requirements of the job and the company's policies.
• Local language allowance may be provided if the job requires communication with customers in their native language.

• Some companies offer additional pay for employees who are fluent in local languages to better serve customers.

• Local language allowance may vary depending on the region and the demand for language skills in t
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Q1. Introduce yourself
Ans. 
I am a dedicated and friendly customer service associate with 3 years of experience in resolving customer issues and providing excellent service.
• Explain your background and experience in customer service

• Highlight any relevant skills such as communication, problem-solving, and empathy

• Mention any specific achievements or awards in customer service

• Share your enthusiasm for helping customers and providing top-notch service
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Q2. Are you ready to work in shifts?
Ans. 
Yes, I am ready to work in shifts as I understand the importance of flexibility in customer service roles.
• I am flexible with my schedule and can adapt to different shift timings.

• I understand the importance of providing customer service round the clock.

• I have previous experience working in shifts and have no issues with it.

• I am willing to work weekends and holidays if required.
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Q1. Tell me about ur city in hindi.
Ans. 
Mumbai ek vibrant aur jeevan se bhara shahar hai, jahan har kona apne alag rang aur mahaul ke saath bhara hua hai.
• Mumbai Maharashtra ke rajya ka pramukh shahar hai

• Yeh Bharat ki sabse badi film industry, Bollywood, ka ghar hai

• Gateway of India, Marine Drive, aur Siddhivinayak Mandir jaise pramukh sthal yahan hain

• Local trains aur BEST buses shahar ke pramukh sadakon ka pravesh dvar hain
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Q2. What is customer service, empathy?
Ans. 
Customer service empathy is the ability to understand and share the feelings of customers to provide personalized and compassionate support.
• Customer service empathy involves actively listening to customers to understand their emotions and perspective.

• It requires putting oneself in the customer's shoes to provide personalized and compassionate support.

• Empathy helps in building trust and rapport with customers, leading t...read more
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Amcat test ..In this test versant test is there, logical reasoning

Q1. Pitch to customer who comes to you for refund issue.
Ans. 
I understand your concern and will work with you to find a satisfactory solution for your refund issue.
• Listen actively to the customer's issue and show empathy

• Apologize for any inconvenience caused

• Offer a solution that aligns with company policies and customer satisfaction

• Ensure the customer feels valued and appreciated throughout the process
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Q1. What is phone Banking?
Ans. 
Phone banking is a service provided by banks that allows customers to perform banking transactions over the phone.
• Allows customers to check account balances

• Enables customers to transfer funds between accounts

• Provides assistance with setting up automatic bill payments

• Allows customers to report lost or stolen cards

• Offers support for general inquiries and account maintenance
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Q2. Tell me about your city and what is most famous in your city?
Ans. 
I am from New York City, which is known for its iconic landmarks, diverse culture, and vibrant nightlife.
• Iconic landmarks such as the Statue of Liberty, Empire State Building, and Times Square

• Diverse culture with neighborhoods like Chinatown, Little Italy, and Harlem

• Vibrant nightlife with Broadway shows, trendy bars, and world-class restaurants
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Q3. Tell me about yourself?
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I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving.
• I have X years of experience in customer service roles

• I excel at resolving customer issues and providing excellent service

• I am a great communicator and team player

• I am passionate about helping customers and ensuring their satisfaction
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Q1. Normal myself questions
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Q1. Normal technical round
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Q2. Computer round to check typing speed and knowledge
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Q1. Tell me about yourself and the relevant experience?
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Q2. What skills do you have for us to enhance the productivity of the project?
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General Questions regarding your experience in customer support