LanceSoft HR Associate 2 Interview Questions and Answers

Q1. Can you tell me about yourself?
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Q1. What is your total work experience?
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30 minutes ,Basic mathematics and logical questions

Q1. Educational background checking
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Q1. Tell me about your self
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Q1. Related to peactical questions
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Q2. Scenario based questiins
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Q1. Tell me about your experience with customers
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Q2. Do you know how to use office?
Ans. 
Yes, I am proficient in using Microsoft Office suite including Word, Excel, PowerPoint, and Outlook.
• I am comfortable with creating and editing documents in Word.

• I can create and manage spreadsheets in Excel.

• I can create and deliver presentations using PowerPoint.

• I am familiar with managing emails and calendars in Outlook.

• I can use advanced features like mail merge, pivot tables, and charts in Excel.

• I am comfortable wit
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Q3. Have you ever worked in team?
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Q1. Just should be fluent aboutvthe process we do
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Q1. Same as round 1 Just asks from the process we do
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Q1. Self introduction, Basic logical question
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Q1. What is customer service Kpi Kra
Ans. 
Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.
• Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.

• Customer service KRAs are specific areas of focus or goals that customer serv...read more
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Q1. Salary discussion was with HR
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Q1. Tell me about yourself.
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Q2. Where do see yourself after 2years?
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