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LanceSoft
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I applied via Approached by Company and was interviewed before Mar 2023. There was 1 interview round.
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posted on 11 Aug 2023
I applied via Campus Placement and was interviewed in Jul 2023. There were 4 interview rounds.
30 minutes ,Basic mathematics and logical questions
I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.
Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.
Active listening to understand the customer's issue
Show empathy towards the customer's situation
Use problem-solving skills to find a solution
Communicate effectively with the customer throughout the process
Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.
Listen actively to understand the issue
Empathize with the customer's frustration
Find a suitable solution to resolve the problem
Follow up with the customer to ensure satisfaction
Provide clear communication throughout the process
I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or escalate the issue to a supervisor if necessary
I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.
posted on 10 Oct 2022
I applied via Recruitment Consulltant and was interviewed in Apr 2022. There was 1 interview round.
Yes, I am proficient in using Microsoft Office suite including Word, Excel, PowerPoint, and Outlook.
I am comfortable with creating and editing documents in Word.
I can create and manage spreadsheets in Excel.
I can create and deliver presentations using PowerPoint.
I am familiar with managing emails and calendars in Outlook.
I can use advanced features like mail merge, pivot tables, and charts in Excel.
I am comfortable wit
I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.
I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.
Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.
Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.
Customer service KRAs are specific areas of focus or goals that customer serv...
posted on 26 Jun 2023
I applied via Walk-in and was interviewed before Jun 2022. There were 3 interview rounds.
based on 1 interview
Interview experience
US Recruiter
182
salaries
| ₹1.9 L/yr - ₹5 L/yr |
Management Trainee
150
salaries
| ₹1.2 L/yr - ₹5 L/yr |
US IT Recruiter
150
salaries
| ₹1.9 L/yr - ₹6.5 L/yr |
Information Technology Recruiter
133
salaries
| ₹1.8 L/yr - ₹5.3 L/yr |
Associate
130
salaries
| ₹2.2 L/yr - ₹5.2 L/yr |
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