Kyndryl Major Incident Manager Interview Questions and Answers

Q1. Technical questions related to relevant technology
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Q1. Questions for incident, change and problem management
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Q2. Handling of complex issues,major incident management
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Q1. Communication, flexibility
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Q1. What is VPN ?
Ans. 
VPN stands for Virtual Private Network, a secure connection that allows users to access a private network over a public network.
• VPN creates a secure and encrypted connection over the internet

• It allows users to access resources on a private network remotely

• Commonly used for remote work, accessing company servers, and bypassing geo-restrictions

• Examples include OpenVPN, Cisco AnyConnect, and NordVPN
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Q2. What is incident ?
Ans. 
An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.
• An incident can be a hardware or software failure

• It can also be a security breach or a user error

• Incidents are typically reported through a service desk or help desk system
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Q1. What is youe expected CTC
Ans. 
My expected CTC is negotiable based on the job responsibilities, company benefits, and industry standards.
• My expected CTC is based on my experience, skills, and qualifications.

• I am open to discussing the salary range during the interview process.

• I am looking for a competitive salary package that aligns with my expertise.

• I am also considering other benefits such as healthcare, retirement plans, and professional developm
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Q2. Tell someting sbout yorself
Ans. 
I am a dedicated and experienced Senior Service Desk Analyst with a passion for providing excellent customer support.
• Over 5 years of experience in IT support roles

• Strong technical skills in troubleshooting hardware and software issues

• Excellent communication and problem-solving abilities

• Proven track record of meeting SLAs and exceeding customer expectations
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Q1. Asked about technical knowledge and people management.
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Q1. Specific to CV and Experience
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Easy aptitude test and usually they aren't that strict

There was a topic given and you would have to speak for 2 mins

Q1. Technical analyst would be grilling you here so make sure you are prepared
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Q1. Usually HR is cool and normal negotiation will take place
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