Kyndryl Interview Questions, Process, and Tips

Q1. What do you know about Service Delivery?
Ans. 
Service Delivery involves providing services to customers in a timely and efficient manner.
• Service Delivery focuses on meeting customer needs and expectations

• It involves ensuring services are delivered on time and within budget

• Service Delivery often includes managing relationships with customers and stakeholders

• Examples of Service Delivery include IT support, logistics, and customer service
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Q2. What is the difference between Incident and Problem?
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Incident is an unplanned event that disrupts or degrades a service, while Problem is the underlying cause of one or more incidents.
• Incident is a specific event that causes an interruption or reduction in the quality of a service.

• Problem is the root cause of one or more incidents and is identified through the analysis of incidents.

• Incidents are typically resolved quickly to restore service, while problems require invest...read more
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Q1. How do you manager your work under pressure?
Ans. 
I prioritize tasks, stay organized, communicate effectively, and remain calm to manage work under pressure.
• Prioritize tasks based on urgency and importance

• Stay organized by creating to-do lists and setting deadlines

• Communicate effectively with team members and stakeholders to manage expectations

• Remain calm by taking deep breaths and focusing on solutions rather than problems
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Q2. Prioritize your work and complete it.
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Q1. What is DNS Dns is a domain name system And is it work name to IP conversion
Ans. 
DNS is a domain name system that translates domain names to IP addresses.
• DNS stands for Domain Name System

• It translates human-readable domain names (like www.example.com) to IP addresses (like 192.168.1.1)

• DNS helps in locating websites and other resources on the internet

• DNS operates through a distributed database system that stores domain names and their corresponding IP addresses
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Q2. What is DHCP Dynamic host configuration protocol It is used for automatically assigning IP address to the multiple pcs
Ans. 
DHCP is a protocol used to automatically assign IP addresses to devices on a network.
• DHCP eliminates the need for manual IP address configuration on each device

• It helps in efficient management of IP addresses in a network

• DHCP servers lease IP addresses to devices for a specific period of time

• Example: When a new device connects to a network, DHCP assigns it an available IP address
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Q1. Project management related, experience, current trends, certifications etc
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Q1. Project management related questions on how challenges were handled and others with another interviewer 2
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Q1. Discussion with a Senior Manager
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Q1. General HR questions
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Q1. Roles & responsibilities in WAF
Ans. 
A Web Application Firewall (WAF) is a security solution that monitors and filters HTTP traffic between a web application and the Internet.
• Monitoring and filtering HTTP traffic to protect against common web application attacks such as SQL injection, cross-site scripting (XSS), and cross-site request forgery (CSRF)

• Configuring and maintaining rules to block malicious traffic while allowing legitimate traffic to pass throu...read more
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Q1. Compatibility with the job role and current experience
Ans. 
I have extensive experience in network security and have successfully implemented various security measures in my previous roles.
• I have a strong background in network security protocols and technologies

• I have experience in implementing firewalls, intrusion detection systems, and VPNs

• I have successfully managed security incidents and conducted security audits

• I have a track record of staying up-to-date with the latest se
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Q1. Will be able to do rotational shifts
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Q1. Work experience
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Q1. Walk me through your day to day task
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Q1. How will you manage a team with a average worker
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Multiple questions are given to evaluate how you collaborate with others to reach a decision.

Q1. What is your area of interest, and how well-informed are you about various technologies and other aspects of your work?
Ans. 
My area of interest is artificial intelligence and machine learning. I am well-informed about various technologies and stay updated through continuous learning.
• I have a strong interest in artificial intelligence and machine learning, and have completed several projects in this field.

• I regularly attend workshops, seminars, and online courses to stay updated on the latest technologies and trends.

• I actively participate in...read more
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Q2. What is your area of focus, and how do you propose to implement innovative or out-of-the-box techniques to drive change?
Ans. 
My area of focus is strategic planning and implementation. I propose to use data-driven decision-making and cross-functional collaboration to drive change.
• Utilize data analytics to identify key trends and opportunities for improvement

• Implement agile methodologies to quickly adapt to changing market conditions

• Foster a culture of innovation by encouraging team members to think creatively and share ideas

• Collaborate with s...read more
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Q1. Can you explain the difference between TCP and UDP , and in which scenarios you would use each
Ans. 
TCP is a connection-oriented protocol that ensures reliable data delivery, while UDP is a connectionless protocol that focuses on speed.
• TCP is reliable and ensures data delivery by establishing a connection before sending data.

• UDP is faster but less reliable as it does not establish a connection before sending data.

• TCP is commonly used for applications that require reliable data transmission, such as web browsing, emai...read more
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Q2. What steps would you take to troubleshoot a user's system that cannot connect to the internet
Ans. 
To troubleshoot a user's system that cannot connect to the internet, I would follow these steps
• Check if the internet connection is working on other devices

• Restart the router and modem

• Check network settings on the user's system

• Run network diagnostics or troubleshoot network connection

• Update network drivers or reset network settings
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