Kotak Mahindra Prime Operations Executive Interview Questions and Answers for Freshers

Q1. What does LTV stand for, and how is it calculated?
Ans. 
LTV stands for Lifetime Value, and it is calculated by determining the total revenue a customer will generate over their entire relationship with a company.
• LTV is calculated by multiplying the average value of a sale by the number of repeat transactions and the average retention time of a customer.

• For example, if the average sale value is $100, a customer makes 5 repeat transactions, and the average retention time is 2...read more
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Q2. What does ROI refer to?
Ans. 
ROI refers to Return on Investment, a financial metric used to evaluate the profitability of an investment.
• ROI is calculated by dividing the net profit of an investment by the initial cost of the investment.

• It is usually expressed as a percentage.

• For example, if you invest $1000 in a project and it generates a profit of $200, the ROI would be 20%.
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Q3. What is a CIBIL score?
Ans. 
CIBIL score is a 3-digit numerical representation of an individual's creditworthiness based on their credit history.
• CIBIL score ranges from 300 to 900, with higher scores indicating better creditworthiness.

• It is calculated based on an individual's credit history, including credit card usage, loan repayments, etc.

• Lenders use CIBIL scores to assess the risk of lending money to an individual.

• A good CIBIL score can help in
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Q1. What is your name?
Ans. 
My name is John Smith.
• Full name is John Smith

• Common name

• Easy to remember
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Q2. What did you study?
Ans. 
I studied Business Administration with a focus on finance and marketing.
• Bachelor's degree in Business Administration

• Specialization in finance and marketing

• Courses in financial analysis and market research

• Internship at a financial institution
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Q1. How do you approach your work tasks?
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Q2. If you fail to complete a task, how will you address the situation and move forward?
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Q1. How will you be managed the collection after sale out the product
Ans. 
I will manage the collection process by implementing a systematic approach, tracking payments, following up with customers, and escalating issues when necessary.
• Implementing a systematic approach to track payments and monitor outstanding balances

• Following up with customers regularly to ensure timely payments

• Escalating collection issues to higher management or legal department if necessary

• Offering payment plans or negot...read more
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Q2. What is your solid skill which can be benifit able to company
Ans. 
My solid skill is building and maintaining strong relationships with clients, which can benefit the company by increasing customer retention and satisfaction.
• Excellent communication and interpersonal skills

• Ability to understand and meet client needs

• Proven track record of client retention and growth

• Experience in developing and implementing client relationship strategies
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Q1. What is your expections from us
Ans. 
I expect a supportive work environment, opportunities for growth, and clear communication.
• Supportive work environment

• Opportunities for growth

• Clear communication
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Q2. Have you a team for your product
Ans. 
Yes, I have a dedicated team for my product.
• I have a team of sales representatives who focus on selling the product

• I have a team of customer service representatives who handle inquiries and issues related to the product

• I have a team of product developers who work on improving and enhancing the product

• I have a team of marketing professionals who promote the product through various channels
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Q1. Tell me about yourself
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Q2. About mpokket company
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Q1. He discussed disbursement with me.
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Q2. He asked me about Loan-to-Value (LTV).
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Q3. He asked me about PF full form
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Q4. He asked me about my work time
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A type of discussion that involves people sharing ideas or activities