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Kotak Mahindra Bank Service Manager Interview Questions and Answers

Updated 17 Mar 2024

Kotak Mahindra Bank Service Manager Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic operation questions
Round 2 - HR 

(1 Question)

  • Q1. Expectations from organization n ur contribution to organization
  • Ans. 

    I expect the organization to provide a supportive work environment and in return, I will contribute by leading a high-performing team and achieving service excellence.

    • Expectations from organization: Supportive work environment, opportunities for growth and development, clear communication channels

    • Contribution to organization: Leading a high-performing team, achieving service excellence, implementing process improvement...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare urself with 5 years goal plan and read about organization before appearing the interview

I applied via Referral and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Questions related to cash conter and customer handling on non financial transaction.
  • Q2. Q. What u will do if customer is depositing 49000 on regular basis?
  • Ans. 

    I would investigate the reason for the regular deposits and ensure compliance with regulations.

    • Ask the customer about the source of the funds

    • Check if the deposits are within legal limits

    • Ensure proper documentation and record-keeping

    • Report any suspicious activity to the authorities

  • Answered by AI
  • Q3. Q. what is net promotors Score?
  • Ans. 

    Net Promoter Score (NPS) is a customer loyalty metric that measures how likely customers are to recommend a company to others.

    • NPS is calculated by subtracting the percentage of detractors (customers who would not recommend the company) from the percentage of promoters (customers who would recommend the company)

    • The score ranges from -100 to 100, with a higher score indicating higher customer loyalty

    • NPS is commonly used ...

  • Answered by AI
  • Q4. What are the challenges u r facing in current organization?
  • Q5. What r ur expected salary?

Interview Preparation Tips

Interview preparation tips for other job seekers - Kotak Mahindra Bank HR policy is very nice, kotak Mahindra Bank seniors are so polite, in whole interview I feel like I'm just sharing my experiences . Interview was so good.

Service Manager Interview Questions Asked at Other Companies

Q1. Tractor not take load properly. What reason
Q2. What service revenue can you get for S&W, knowing pretty well ... read more
Q3. What quality you have to fulfillment customers requirements.
Q4. Tractor given black smoke. What for reason
Q5. Tractor given white smoke. What for reason

I applied via Walk-in and was interviewed in Aug 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Last work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Join only if you don't have any issues in timing and pressure

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About ICICI BANK and work experience
Round 3 - Technical 

(1 Question)

  • Q1. Speaking skills and listening skills. It's like versent round

Interview Preparation Tips

Interview preparation tips for other job seekers - Way of Communication, listening skills are more important

I applied via Walk-in and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. My interview be is doing be only in my related and banking related

Interview Preparation Tips

Interview preparation tips for other job seekers - Sir/ma'am,
My manna: that you take my interview only in my job related and be able to answer it in banking related.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Assignment 

The experience of utkarsh small finance bank

Round 2 - Technical 

(2 Questions)

  • Q1. No technical issue
  • Q2. I like work job

Interview Preparation Tips

Topics to prepare for Utkarsh Small Finance Bank Customer Service Officer interview:
  • DCA
  • Tally ERP
  • Excel Powerpoint
  • MS Office
Interview experience
4
Good
Difficulty level
Hard
Process Duration
-
Result
Selected Selected

I applied via Referral

Round 1 - HR 

(3 Questions)

  • Q1. What is banking.
  • Ans. 

    Banking is a financial institution that provides various financial services such as deposits, loans, and investments.

    • Banking involves accepting deposits from customers and providing loans to individuals and businesses.

    • Banks also offer services such as credit cards, mortgages, and investment products.

    • They facilitate transactions, manage risks, and provide financial advice to customers.

    • Examples of banks include JPMorgan

  • Answered by AI
  • Q2. Why need banking
  • Ans. 

    Banking is essential for managing finances, accessing credit, and facilitating transactions.

    • Banking allows individuals to securely store and manage their money.

    • Banks provide access to credit through loans, mortgages, and credit cards.

    • Banking services facilitate transactions such as payments, transfers, and investments.

  • Answered by AI
  • Q3. Type of Banks service
  • Ans. 

    Banks offer a variety of services such as savings accounts, loans, credit cards, and investment options.

    • Savings accounts

    • Loans

    • Credit cards

    • Investment options

  • Answered by AI
Round 2 - UH 

(2 Questions)

  • Q1. What is ATM card
  • Ans. 

    An ATM card is a plastic card issued by a bank that allows customers to access their bank accounts to make transactions at ATMs and point-of-sale terminals.

    • ATM cards are linked to a customer's bank account

    • They can be used to withdraw cash from ATMs

    • They can also be used to make purchases at stores and online

    • PIN (Personal Identification Number) is required to use an ATM card

    • ATM cards may have a magnetic stripe or a chip

  • Answered by AI
  • Q2. What is credit card
  • Ans. 

    A credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds to pay for goods and services.

    • Credit cards allow users to make purchases on credit, with the promise to repay the borrowed amount at a later date.

    • They often come with a credit limit, which is the maximum amount of money that can be borrowed.

    • Cardholders are usually required to pay interest on the outstanding bala...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Could you please provide me with some information about yourself and your work experience?
  • Q2. Are you comfortable with working 6 days instead of 5 days?
Round 2 - One-on-one 

(2 Questions)

  • Q1. Give your introduction?
  • Q2. Why you left your previous organisation?

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get nervous during the Interview.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is bpo and customer support?
  • Q2. Why you leave the past job?
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. About self name Village
  • Ans. My name is Jyoti I'm live in Aurangabad
  • Answered Anonymously
  • Q2. Any experience banking
  • Ans. 

    Yes

    • Worked as a Customer Service Representative at XYZ Bank for 2 years

    • Handled various banking inquiries and resolved customer issues

    • Assisted customers with account management, transactions, and online banking

    • Provided information on banking products and services

    • Processed loan applications and credit card requests

    • Collaborated with other departments to ensure smooth banking operations

  • Answered by AI
  • Q3. 4 years experience
Round 3 - HR 

(4 Questions)

  • Q1. Aap ke family main kon hai
  • Q2. Main or mere husband
  • Q3. Are you interested
  • Q4. Yes I'm interested

Kotak Mahindra Bank Interview FAQs

How many rounds are there in Kotak Mahindra Bank Service Manager interview?
Kotak Mahindra Bank interview process usually has 1-2 rounds. The most common rounds in the Kotak Mahindra Bank interview process are HR and One-on-one Round.
How to prepare for Kotak Mahindra Bank Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Kotak Mahindra Bank. The most common topics and skills that interviewers at Kotak Mahindra Bank expect are Branch Operations.
What are the top questions asked in Kotak Mahindra Bank Service Manager interview?

Some of the top questions asked at the Kotak Mahindra Bank Service Manager interview -

  1. Q. What u will do if customer is depositing 49000 on regular bas...read more
  2. Q. what is net promotors Sco...read more
  3. Expectations from organization n ur contribution to organizat...read more

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Kotak Mahindra Bank Service Manager Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Kotak Mahindra Bank Service Manager Salary
based on 213 salaries
₹2.9 L/yr - ₹14 L/yr
At par with the average Service Manager Salary in India
View more details

Kotak Mahindra Bank Service Manager Reviews and Ratings

based on 35 reviews

3.6/5

Rating in categories

3.6

Skill development

3.3

Work-life balance

2.9

Salary

3.5

Job security

2.8

Company culture

3.2

Promotions

3.0

Work satisfaction

Explore 35 Reviews and Ratings
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