Kotak Mahindra Bank QA Engineer Interview Questions and Answers

Q1. Manual testing , automation
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Q2. Sql question and test cases and planning SDLC
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Q1. Tell me introduce yourself
Ans. Hi, My name is Deep Naskar, I belong to Howrah, West Bengal. I am a quality assurance professional with 2years Experience  in BPO industry, I completed my Secondary Examination in 2015 then completed higher secondary examination in 2018 post that I took admission in ITI and completed in 2018. Coming to my skills, I am well versed with MS excel, MS WORD and Google sheets, MS PowerPoint and outlook functions. My strength...read more
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Q2. What is the job rool of a QA
Ans. The job rool of a qa is to evaluate the process transactions which is being done by the advisors. sharing feedback with the advisors best on the evaluation of those transactions if there is any error. Sharing process lavel insights for improvement of the process and rich client experience These are basic QA job roles.
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Q3. What are the steps you took to improve the CSAT of your previous process?
Ans. 
I implemented several steps to improve the CSAT of my previous process.
• Conducted thorough analysis of customer feedback

• Identified common pain points and areas of improvement

• Collaborated with cross-functional teams to implement necessary changes

• Implemented regular training sessions for support agents

• Introduced automated testing to ensure product quality

• Established a proactive approach to customer support
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Q4. How are you used to DAST analysis?
Ans. 
DAST analysis involves using dynamic testing techniques to identify vulnerabilities in a software application.
• DAST stands for Dynamic Application Security Testing.

• It involves analyzing an application while it is running to identify security vulnerabilities.

• DAST tools simulate attacks on the application to identify weaknesses.

• Common DAST techniques include fuzz testing, penetration testing, and vulnerability scanning.

• DA...read more
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Q5. How do you provide your feedback?
Ans. I used to share the feedback by following the sandwich method. ‌Firstly I told them what good things they have done in the call, then I share them the observation of what they have done wrong in the call and how that can be rectified.
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Basic easy questions given with time constraints

Q1. Introduction was asked
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There is a general banking paper, which was of moderate level.

Group discussion includes the situation bases questions which are really easy.

Basics , maths and general reasoning along with management

GD had 6 members , topic was given on the spot

Q1. What was the last new you heard about us?
Ans. 
I heard that your company recently launched a new product.
• The company launched a new product

• The product is receiving positive reviews

• The product is expected to increase company revenue
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Q2. How will you handle xyz ?
Ans. 
I will handle xyz by following a systematic approach and seeking guidance from experienced colleagues.
• I will gather all relevant information about xyz to understand the situation better.

• I will consult with experienced colleagues or supervisors to seek their guidance and expertise.

• I will develop a plan of action based on the information and guidance received.

• I will execute the plan while keeping track of progress and ma...read more
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Aptitude questions consists of English, maths ,non verbal, general knowledge, ms office, behaviour round

You have to talk about a topic that they will mention and also discuss it with other members of gd, you need to have fluent communication, topic would be anonymous

Q1. Basic he questions And questions related to your hobbies Basic Banking questions General knowledge
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Q2. Ministers of India How to open a bank account What is e commerce
Ans. 
Opening a bank account requires valid identity and address proof. E-commerce refers to buying and selling goods online.
• To open a bank account, visit the bank with valid identity and address proof documents

• Fill out the account opening form and submit the required documents

• Once the account is opened, you can start depositing and withdrawing money

• E-commerce refers to the buying and selling of goods and services online

• Exam...read more
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