Kotak Mahindra Bank Branch Sales Manager Casa Interview Questions, Process, and Tips

I would listen to their concerns, apologize for any inconvenience caused, and offer a solution to resolve the issue.

• Remain calm and professional

• Listen actively to their complaints

• Apologize for any inconvenience caused

• Offer a solution to resolve the issue

• Follow up with the customer to ensure their satisfaction

• Document the interaction for future reference

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To source customers for current and savings accounts (CASA)

• Identify potential customers through market research and referrals

• Offer attractive interest rates and benefits to attract customers

• Provide excellent customer service to retain existing customers

• Collaborate with marketing team to promote CASA products through various channels

• Organize events and campaigns to increase brand awareness