KocharTech Desktop Support Engineer Interview Questions and Answers

DNS stands for Domain Name System. It is used to translate domain names to IP addresses.

• DNS is like a phone book for the internet, translating domain names (like google.com) to IP addresses (like 172.217.3.206)

• It helps users access websites and other online services by translating human-readable domain names to machine-readable IP addresses

• DNS also helps in email delivery by translating domain names to IP addresses to

DHCP stands for Dynamic Host Configuration Protocol. It is used to automatically assign IP addresses to devices on a network.

• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP helps in reducing the manual configuration of IP addresses on each device

• Example: When a new device connects to a network, DHCP assigns it an IP ad

ADDS stands for Active Directory Domain Services, a Windows server role that provides a centralized system for managing users, computers, and resources in a network.

• ADDS is used to authenticate and authorize users and computers in a Windows domain network.

• It allows administrators to manage and secure resources such as files, printers, and applications.

• ADDS provides features like group policy, which allows for centraliz...read more

BIOS stands for Basic Input/Output System.

• BIOS is a firmware that initializes hardware during the boot process.

• It provides a low-level interface between the operating system and the hardware.

• BIOS settings can be accessed and modified through a setup utility.

• BIOS can be updated to fix bugs or add new features.

• Examples of BIOS manufacturers include AMI, Phoenix, and Award.

HDD stands for Hard Disk Drive and SSD stands for Solid State Drive.

• HDD is a traditional storage device that uses spinning disks to store data.

• SSD is a newer storage technology that uses flash memory to store data.

• HDDs are slower and more prone to failure than SSDs.

• SSDs are faster and more reliable than HDDs.

• SSDs are more expensive than HDDs.

• HDDs are still commonly used in desktop and laptop computers.

• SSDs are becoming...read more

RAM and ROM are types of computer memory. RAM is volatile memory used for temporary storage while ROM is non-volatile memory used for permanent storage.

• RAM stands for Random Access Memory and is used for temporary storage of data and programs

• ROM stands for Read-Only Memory and is used for permanent storage of data and programs

• RAM is volatile memory, meaning it loses its contents when power is turned off

• ROM is non-volat...read more

SMPS stands for Switched Mode Power Supply.

• SMPS is an electronic power supply that uses a switching regulator to convert electrical power efficiently.

• It is commonly used in desktop computers, laptops, and other electronic devices.

• SMPS is more efficient than traditional linear power supplies because it wastes less power as heat.

• It can also provide multiple output voltages, making it versatile for different devices.

• SMPS ...read more

DNS stands for Domain Name System. It is used to translate domain names to IP addresses.

• DNS is like a phone book for the internet, translating domain names (like google.com) to IP addresses (like 172.217.3.206)

• It helps users access websites and other online services by translating human-readable domain names to machine-readable IP addresses

• DNS also helps in email delivery by translating domain names to IP addresses to

DHCP stands for Dynamic Host Configuration Protocol. It is used to automatically assign IP addresses to devices on a network.

• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP helps in reducing the manual configuration of IP addresses on each device

• Example: When a new device connects to a network, DHCP assigns it an IP ad

ADDS stands for Active Directory Domain Services, a Windows server role that provides a centralized system for managing users, computers, and resources in a network.

• ADDS is used to authenticate and authorize users and computers in a Windows domain network.

• It allows administrators to manage and secure resources such as files, printers, and applications.

• ADDS provides features like group policy, which allows for centraliz...read more

Difficult user handling involves patience, active listening, and problem-solving skills.

• Remain calm and professional at all times

• Listen actively to understand the user's issue

• Empathize with the user's frustration

• Offer solutions or workarounds to resolve the issue

• Follow up to ensure the problem is resolved to the user's satisfaction

I have experience working with a variety of technologies including Windows, Mac, Linux, Active Directory, Office 365, hardware troubleshooting, and networking.

• Windows operating systems

• Mac operating systems

• Linux operating systems

• Active Directory

• Office 365

• Hardware troubleshooting

• Networking