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Future Focus Infotech Desktop Support Engineer Interview Questions, Process, and Tips
Top Future Focus Infotech Desktop Support Engineer Interview Questions and Answers
- Q1. HOW TO OUTLOOK CONFIGURE MANUALLY ?
- Q2. What is difference between OST
- Q3. Difficult user handling
Future Focus Infotech Desktop Support Engineer Interview Experiences
3 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed before Oct 2022. There were 5 interview rounds.
(4 Questions)
- Q1. Router, server and AV troubleshooting,
- Q2. Problem solving approach
- Q3. Difficult user handling
- Ans.
Difficult user handling involves patience, active listening, and problem-solving skills.
Remain calm and professional at all times
Listen actively to understand the user's issue
Empathize with the user's frustration
Offer solutions or workarounds to resolve the issue
Follow up to ensure the problem is resolved to the user's satisfaction
- Q4. Multiple escalation handling
(5 Questions)
- Q1. How much experience you had
- Q2. Explain your roles
- Ans. I listed my job roles and explained my responsibilities
- Q3. I listed my job roles
- Q4. Server troubleshooting
- Q5. Printer troubleshooting
(7 Questions)
- Q1. Technologies worked on
- Ans.
I have experience working with a variety of technologies including Windows, Mac, Linux, Active Directory, Office 365, hardware troubleshooting, and networking.
Windows operating systems
Mac operating systems
Linux operating systems
Active Directory
Office 365
Hardware troubleshooting
Networking
- Q2. Listed my experience working with various technologies
- Q3. Network installation
- Q4. Server rack installation
- Q5. Firewall installation and troubleshooting
- Q6. VPN and proxy server troubleshooting
- Q7. OS troubleshooting, patch installation
(2 Questions)
- Q1. Qualification and experience
- Q2. Salary expectations and negotiation
Interview Preparation Tips
- YouTube
- Computer Networking
- Operating Systems
- Office 365
- User management
- Active Directory
- Customer Handling
Interview Questionnaire
3 Questions
- Q1. HOW TO OUTLOOK CONFIGURE MANUALLY ?
- Ans.
Outlook can be configured manually by following a few steps.
Open Outlook and click on 'File' in the top left corner.
Select 'Add Account' or 'Account Settings' depending on the version of Outlook.
Choose 'Manual setup or additional server types' and click 'Next'.
Select the desired account type (POP or IMAP) and click 'Next'.
Enter the required information such as email address, username, password, incoming/outgoing server...
- Q2. SOME NETWORKING QUESTION
- Q3. NETWORK PRINTER CONFIGURATION
- Ans.
Network printer configuration involves setting up and connecting printers to a network for shared access.
Connect the printer to the network using an Ethernet cable or Wi-Fi.
Assign a static IP address to the printer to ensure consistent connectivity.
Install the necessary printer drivers on the computers that will be using the printer.
Configure printer settings such as paper size, print quality, and default settings.
Test...
Interview Preparation Tips
Experience: Experience, knowledge and technical skills.
Skills evaluated in this interview
shankar bora
Interview Questionnaire
4 Questions
- Q1. Tell me something yourself ?
- Q2. What is your Total experience ?
- Q3. What is your current CTC?
- Q4. What is difference between OST
- Ans.
OST stands for Offline Storage Table and is a file format used by Microsoft Outlook to store offline copies of email messages.
OST is a file format used by Microsoft Outlook for offline access to email messages.
OST files are created when Outlook is configured to use Cached Exchange Mode.
OST files allow users to access their email, calendar, and contacts even when not connected to the Exchange server.
Changes made to OST ...
Skills evaluated in this interview
Interview questions from similar companies
(2 Questions)
- Q1. What is the meaning of technical support
- Ans.
Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.
Assisting users with hardware and software issues
Troubleshooting technical problems
Providing guidance on how to use technology effectively
Resolving network connectivity issues
Offering support for system upgrades and installations
- Q2. Why I'm choosing this field
(2 Questions)
- Q1. What is troubleshooting
- Ans.
Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.
Identifying the issue or problem
Gathering information and data related to the issue
Analyzing the information to determine possible causes
Testing and implementing solutions to resolve the issue
Verifying that the issue has been resolved
- Q2. Steps that involves during troubleshooting
- Ans.
Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.
Identify the issue reported by the user
Gather information about the issue such as error messages or recent changes
Isolate the problem by narrowing down possible causes
Implement a solution based on the identified cause
Test the solution to ensure the issue is resolved
(2 Questions)
- Q1. Explain what are the aim of organisation
- Ans.
The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.
To achieve its goals and objectives
To fulfill its mission
To provide value to its stakeholders
- Q2. How can you handle a panic situation , if it happens suddenly in absence of your tl
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Feb 2024. There were 2 interview rounds.
(1 Question)
- Q1. Basic Education, full experience and current job responsibilities
(1 Question)
- Q1. What is tcp in network? If your system in under Trojan attack then, what will be the first step you will do?? Difference between the ost and pst.
- Ans.
TCP stands for Transmission Control Protocol, a core protocol of the Internet protocol suite. It ensures reliable and ordered delivery of data.
TCP is a connection-oriented protocol that provides reliable communication between devices on a network.
If my system is under a Trojan attack, the first step I would take is to disconnect the infected system from the network to prevent further spread of the malware.
OST (Offline ...
Skills evaluated in this interview
Selected
I applied via Naukri.com and was interviewed in Jan 2023. There were 4 interview rounds.
All about profit, percentages,desicion making, English grammar etc
(3 Questions)
- Q1. Questions about C ,C++,Java
- Q2. Simple basic questions
- Q3. Basic questions of C,C++,Java
(1 Question)
- Q1. About my self and asked Narrate A Story
Interview Preparation Tips
- Programming
- Java
- Information Technology
2. Self Satisfaction in work is more important.
3. Good communication skills
4. Thinking Skills.
All the best 😊
I applied via Company Website and was interviewed in Dec 2021. There were 5 interview rounds.
Interview Questionnaire
11 Questions
- Q1. What is Active directory.
- Ans.
Active Directory is a directory service developed by Microsoft for Windows domain networks.
It stores information about network resources such as computers, users, and groups.
It provides authentication and authorization services for Windows-based computers.
It allows administrators to manage network resources from a central location.
It uses a hierarchical structure of domains, trees, and forests to organize network resou...
- Q2. How to judge ram faulty
- Ans.
To judge RAM faulty, run memory diagnostics and check for errors.
Run memory diagnostics software like Memtest86+ or Windows Memory Diagnostic
Check for errors in the diagnostic report
Test each RAM module individually to identify the faulty one
Look for symptoms like frequent crashes, blue screens, and system freezes
- Q3. What is ad work.
- Ans.
Ad work refers to the process of creating and managing advertisements for a company or product.
Ad work involves researching target audiences and creating compelling ad copy and visuals.
It also includes selecting the appropriate advertising channels, such as social media or print media.
Ad work requires analyzing the effectiveness of ads and making adjustments as needed.
Examples of ad work include creating a TV commercia...
- Q4. Pop3 and SMTP secure Port no.
- Q5. Different between hub , router, switch.
- Ans.
A hub is a simple device that connects multiple devices in a network. A switch is a more advanced device that directs data to specific devices. A router connects multiple networks and directs data between them.
A hub operates at the physical layer of the OSI model, while a switch operates at the data link layer.
A hub broadcasts data to all devices connected to it, while a switch sends data only to the device it is inten...
- Q6. VPN use.
- Ans.
VPN is a secure way to access a private network remotely over the internet.
VPN stands for Virtual Private Network
It encrypts the data transmitted over the internet
It allows remote access to a private network
It provides security and privacy to the users
Examples of VPNs are OpenVPN, Cisco AnyConnect, etc.
- Q7. By default pst size.
- Ans.
The default size of a PST file varies depending on the version of Outlook.
In Outlook 2003 and earlier, the default size limit is 2GB.
In Outlook 2007 and 2010, the default size limit is 20GB.
In Outlook 2013 and later, the default size limit is 50GB.
The size limit can be changed by modifying the registry or using third-party tools.
- Q8. Default gateway
- Q9. DNS and DHCP different.
- Ans.
DNS resolves domain names to IP addresses, while DHCP assigns IP addresses to devices on a network.
DNS stands for Domain Name System and is responsible for translating domain names into IP addresses.
DHCP stands for Dynamic Host Configuration Protocol and is responsible for assigning IP addresses to devices on a network.
DNS is used to locate resources on a network, while DHCP is used to manage IP addresses and network c...
- Q10. IP range describe
- Ans.
IP range refers to a set of IP addresses that fall within a specific numerical range.
IP range is defined by a starting IP address and an ending IP address
It is used to identify a group of devices on a network
CIDR notation is commonly used to represent IP ranges, such as 192.168.0.0/24
IP ranges can be used for security purposes, such as firewall rules or access control lists
- Q11. How much layer and layer name.
- Ans.
There are 7 layers in the OSI model. Layer names are Physical, Data Link, Network, Transport, Session, Presentation, and Application.
The OSI model has 7 layers.
The layers are Physical, Data Link, Network, Transport, Session, Presentation, and Application.
Each layer has a specific function and communicates with adjacent layers.
The layers are organized in a hierarchical manner.
Examples of protocols at each layer include ...
Interview Preparation Tips
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. System troubleshooting, daily tasks, ticketing tool, share folder access, share drive procedure
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Oct 2023. There were 2 interview rounds.
(2 Questions)
- Q1. What is the difference of OST and PST.
- Ans.
OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.
OST is used by Exchange Server to store a copy of mailbox data on the local computer.
PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.
OST files are synchronized with the Exchange Server wh...
- Q2. What is the difference of OS and Device manager.
- Ans.
OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.
OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.
Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.
Examples: Wind...
(4 Questions)
- Q1. What is your qualification.
- Ans.
I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.
Bachelor's degree in Computer Science
3 years of experience in desktop support
- Q2. How many years of experience do you have.
- Ans.
I have 5 years of experience in Desktop Support roles.
5 years of experience in providing technical support for desktop systems
Proficient in troubleshooting hardware and software issues
Experience in setting up and configuring computer systems
Familiarity with operating systems such as Windows and macOS
Strong communication and customer service skills
- Q3. What is your preferred Salary.
- Ans.
My preferred salary is negotiable based on the responsibilities and benefits offered.
Salary expectations are based on industry standards and cost of living in the area
Consider the benefits package offered in addition to base salary
Open to discussing salary range based on responsibilities and growth opportunities
- Q4. You are comfortable of this areas.
Interview Preparation Tips
Thank you so much.
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Oct 2023. There were 3 interview rounds.
(1 Question)
- Q1. What is the IP and types version
- Ans.
IP stands for Internet Protocol. It is a unique numerical address assigned to each device connected to a computer network.
IP is used to identify and locate devices on a network.
There are two versions of IP: IPv4 and IPv6.
IPv4 uses a 32-bit address and is the most widely used version.
IPv6 uses a 128-bit address and provides a larger address space.
Examples of IP addresses: 192.168.0.1 (IPv4) and 2001:0db8:85a3:0000:0000:
(1 Question)
- Q1. About your Introduction, experience
Skills evaluated in this interview
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