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Jana Small Finance Bank Customer Relationship Executive Interview Questions and Answers

Updated 18 Apr 2024

Jana Small Finance Bank Customer Relationship Executive Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduction, regarding sales

I applied via Naukri.com and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Are you willing to work for this profile??
  • Q2. There is major work is for operation & rest for sales.

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is normal, if you are experienced then you can handle it.. If you are fresher then answer it with full confidence. My suggestion is, if you really want to work in operations, then please prefer only operation field. In such mixed profile, names are just for operations but they force you to do majorly sales only.

Customer Relationship Executive Interview Questions Asked at Other Companies

asked in AutoFlipz
Q1. How you will convience customers? How you will contact customers?
Q2. 3) How will you able to meet sales target?
Q3. how would handle an angry customer who is not listening
Q4. What is ISO ? What is the importance of ISO?
Q5. What is your expected CTC ?

I applied via Naukri.com

Interview Questionnaire 

2 Questions

  • Q1. Where I have been worked and what was my role. Nature of duties I have performed.cross selling done monthly.
  • Q2. Why I have left the job.

Interview Preparation Tips

Interview preparation tips for other job seekers - It was decent and nice. Not too many questions.

Interview questions from similar companies

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I was asked about sales and loan related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview want to test both my knowledge and communication skills. Most of the question asked to me were related to my qualifications and experience related topics. I tried to answer each question with example also used props on the table

I applied via Other

Interview Questionnaire 

4 Questions

  • Q1. How to deal with clients and how to convence them.
  • Ans. 

    To deal with clients and convince them, it is important to build rapport, understand their needs, provide solutions, and showcase value.

    • Build rapport by actively listening and showing genuine interest in their concerns.

    • Understand their needs by asking open-ended questions and conducting thorough research.

    • Provide solutions that align with their goals and address their pain points.

    • Showcase value by highlighting the uniqu...

  • Answered by AI
  • Q2. To The clients-Are you using any credit of ICICI Bank? 2. If you dont use any cards then you can use it. 3.you will a lots of Benifits........
  • Q3. Above all .
  • Q4. Above all.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Candidates selected under Undergraduate.

Round: Group Discussion
Experience: About credit card.
Features and criteria


General Tips: Always keep smile in face n be happy .dont be hesitate infront of Hr.
Dont be oversmart behave gently.
Skills: Communication, Body Language, Presentation Skills, Decision Making Skills

Interview Questionnaire 

2 Questions

  • Q1. Banking life there in a relationship
  • Ans. 

    Banking life in a relationship involves managing finances, joint accounts, and financial planning together.

    • Banking life in a relationship includes opening joint accounts to manage shared expenses.

    • Couples often make financial decisions together, such as applying for loans or mortgages.

    • Financial planning becomes a collaborative effort, with discussions on saving, investing, and budgeting.

    • Trust and transparency are crucia...

  • Answered by AI
  • Q2. What is banking work nowleg
  • Ans. 

    Banking work nowleg refers to the current knowledge and practices in the banking industry.

    • It includes understanding of financial products and services offered by banks

    • Knowledge of regulatory compliance and risk management

    • Skills in customer service and sales

    • Ability to use technology and data analytics for decision making

    • Examples include mobile banking, online account opening, and personalized financial advice

  • Answered by AI

I applied via Referral and was interviewed in Oct 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How to convince customer ?
  • Ans. 

    To convince a customer, understand their needs, build trust, provide value, and offer solutions.

    • Listen actively to the customer's needs and concerns

    • Build trust by being honest and transparent

    • Provide value by highlighting the benefits of your product or service

    • Offer solutions that meet the customer's specific needs

    • Address any objections or concerns the customer may have

    • Follow up with the customer to ensure satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They are checking formals and communication and confidence level they are asking techniques how to convince coustmer

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Ask Some questions optional through

Round 3 - One-on-one 

(2 Questions)

  • Q1. Basic questions some personal questions etc.
  • Q2. What is your previous experience?

Interview Preparation Tips

Interview preparation tips for other job seekers - Join this bank and grow your carrier with Utkarsh small finance bank
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

HR joined without any aptitude test

Round 2 - One-on-one 

(2 Questions)

  • Q1. Branch managers have no work to do so they take interviews
  • Q2. Only one question - will you do this job for 6 months

Interview Preparation Tips

Interview preparation tips for other job seekers - Dp not think about joining this company your life will be hell
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What are the documents required for bank account opening?
  • Ans. 

    Documents required for bank account opening include proof of identity, proof of address, and passport-sized photographs.

    • Proof of identity (e.g. passport, driver's license, PAN card)

    • Proof of address (e.g. utility bill, Aadhar card, rental agreement)

    • Passport-sized photographs

  • Answered by AI

Jana Small Finance Bank Interview FAQs

How many rounds are there in Jana Small Finance Bank Customer Relationship Executive interview?
Jana Small Finance Bank interview process usually has 1 rounds. The most common rounds in the Jana Small Finance Bank interview process are HR.
How to prepare for Jana Small Finance Bank Customer Relationship Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jana Small Finance Bank. The most common topics and skills that interviewers at Jana Small Finance Bank expect are Customer Relationship, Gold Loan, CRM, Branch Banking and Cross Selling.
What are the top questions asked in Jana Small Finance Bank Customer Relationship Executive interview?

Some of the top questions asked at the Jana Small Finance Bank Customer Relationship Executive interview -

  1. There is major work is for operation & rest for sale...read more
  2. Introduction, regarding sa...read more

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Jana Small Finance Bank Customer Relationship Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Jana Small Finance Bank Customer Relationship Executive Salary
based on 125 salaries
₹1.1 L/yr - ₹5.6 L/yr
24% more than the average Customer Relationship Executive Salary in India
View more details

Jana Small Finance Bank Customer Relationship Executive Reviews and Ratings

based on 40 reviews

3.2/5

Rating in categories

2.8

Skill development

3.2

Work-life balance

3.9

Salary

3.1

Job security

2.7

Company culture

3.0

Promotions

2.8

Work satisfaction

Explore 40 Reviews and Ratings
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