Mahindra First Choice Wheels Customer Relationship Executive Interview Questions and Answers

Q1. First round was about introduction
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Q2. Discussing about job role and why i choose this role
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Q1. Question was about my skills
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Q2. Question was about my final year project
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Q1. Tell me about your self
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Q2. About your previous company
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Q3. Tell me what is your positionwork
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Q1. Tell me yourself.
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Q2. Tell me about transport market.
Ans. 
The transport market refers to the industry that provides services related to the movement of goods and people from one place to another.
• Includes various modes of transportation such as road, rail, air, and sea

• Involves companies that offer transportation services like airlines, shipping companies, and logistics providers

• Subject to regulations and policies set by government authorities

• Impacted by factors like fuel price...read more
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Q1. How you will sale products to the customer.
Ans. 
I will use effective communication, product knowledge, and personalized recommendations to sell products to customers.
• Build rapport with the customer to understand their needs and preferences

• Highlight the features and benefits of the products that align with the customer's needs

• Offer personalized recommendations based on the customer's preferences and budget

• Address any concerns or objections the customer may have

• Close ...read more
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Q2. If customer don't interested what you will do?
Ans. 
I would try to understand the reason for their lack of interest and address their concerns to re-engage them.
• Ask open-ended questions to uncover the root cause of disinterest

• Listen actively to their feedback and concerns

• Offer alternative solutions or incentives to regain their interest

• Follow up with personalized communication to show that their feedback is valued
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Business related questions

Q1. Parsal inquiry and last company activity
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Discuss the ans of candidate to went interview and what was these talent and level of the business accuy and understanding the situation manage of any time

Q1. HR question to only one thing to ask for candidate,,what was the responding to any que for candidate
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Good communication for customer,,and manage the any time for relationship,and always happy for the customer our services

Q1. Tell me about yourself
Ans. 
Experienced customer service professional with a strong background in building relationships and resolving issues.
• Over 5 years of experience in customer service roles

• Skilled in communication and problem-solving

• Proven track record of improving customer satisfaction

• Familiar with CRM systems and tools
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Q2. Aptitude test
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