1 Mahindra First Choice Wheels Job

Role & responsibilities : We are seeking a qualified and experienced Motor Accident Claim Assessor to join our team. The primary role of this position is to assess motor car accident claims by thoroughly reviewing survey reports and photographs of vehicle damages. The ideal candidate will play a critical role in determining the genuineness of claims, evaluating the value of the claim, and identifying the impacted parts of the vehicle. Timely assessment and the ability to meet submission deadlines are crucial aspects of this role. Moreover, this position may involve interactions with the end customers of our clients, making excellent soft skills and customer satisfaction a priority.

Key Responsibilities:

Claim Assessment: Review survey reports and assess the accuracy and legitimacy of motor car accident claims.

Damage Evaluation: Evaluate the extent of damage to vehicles based on photographs and other documentation, and determine the parts impacted.

Value Estimation: Calculate and determine the value of the claim based on the assessment.

Timely Assessment: Ensure that all assessments are completed within the defined Turnaround Time (TAT).

Communication: Effectively communicate findings and decisions to clients and relevant parties.

Customer Interaction: Handle interactions with the end customers of clients professionally and empathetically, ensuring a high level of customer satisfaction during engagements.

Documentation: Maintain accurate and detailed records of assessments and related data.

Qualifications and Skills:

• Preferred educational background in Mechanical Engineering or Diploma. However, candidates with a graduate degree and relevant experience will also be considered.
• Proven experience in motor accident claim assessment or a related field.
• Strong analytical and problem-solving skills.
• Excellent knowledge of motor vehicles and their components.
• Ability to work efficiently under pressure and meet deadlines.
• Exceptional communication and interpersonal skills.
• Attention to detail and the ability to assess claims accurately.
• Good soft skills for customer interactions and dispute resolution.