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Itl, Sonalika Ltd.com CRM/Customer Service Manager Interview Questions and Answers
1 interview found
Anonymous
I applied via Campus Placement and was interviewed in Sep 2020.
1 Interview Round
Interview Questions
- Q1. Sales was asked and service was asked
Add Answer
Interview Preparation Tips
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I applied via Naukri.com and was interviewed before Nov 2019.
3 Interview Rounds
Interview Questions
- Q1. They Simple ask when u go for Operation profile that what u know about operation..?what kind of role is this..?
View Answers (1)
I applied via Naukri.com and was interviewed in Nov 2024.
2 Interview Rounds
Case Study Round
Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.
Technical Round (5 Questions)
- Q1. What is your understanding of emotional intelligence? View Answers (1)
- Q2. What is the role of technical customer service? View Answers (1)
- Q3. What is the difference between customer service and technical support? View Answers (1)
- Q4. What are technical skills in customer service? View Answers (1)
- Q5. What is customer satisfaction? View Answers (1)
Interview Preparation Tips
- medical coding
- MATLAB
- Database Administration
Selected
I applied via Naukri.com and was interviewed in Nov 2024.
1 Interview Round
One-on-one Round (4 Questions)
- Q1. What is a Business Process Outsourcing (BPO)? View Answers (1)
- Q2. What motivates you to pursue this job? View Answers (1)
- Q3. How much salary did you expect? View Answers (1)
- Q4. What are the main kpi in bpo View Answers (1)
Interview Preparation Tips
I applied via Referral and was interviewed in Nov 2024.
2 Interview Rounds
Technical Round (4 Questions)
- Q1. Electrical Maintenance Add Answer
- Q2. Customer service Add Answer
- Q3. Maintenance services Add Answer
- Q4. Rectify the error View Answers (1)
Technical Round (2 Questions)
- Q1. Most important things Add Answer
- Q2. Height recommended Add Answer
Interview Preparation Tips
Electrical Maintenance
I applied via Naukri.com and was interviewed in Nov 2024.
2 Interview Rounds
Case Study Round
Executive Summary/Synopsis. Introduce the topic area of the report. .
Introduction. Summarise the your task.
Findings. Identify the key problems you have identified by:
Discussion. Summarise the major problem(s).
Conclusion.
Recommendations.
References.
HR Round (5 Questions)
- Q1. What is ir strength s View Answers (1)
- Q2. Tell me about ur life Add Answer
- Q3. What kind of role do u want View Answers (1)
- Q4. What is ur qualification Add Answer
- Q5. Are you intrested ratational shifts View Answers (1)
Interview Preparation Tips
Communication skills
Convencing with customer
Selected
I applied via Approached by Company and was interviewed in Nov 2024.
3 Interview Rounds
Aptitude Test Round
It was a versant round from Pearson.
One-on-one Round (1 Question)
- Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability. Add Answer
HR Round (1 Question)
- Q1. Basic salary expectations Add Answer
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Oct 2024.
2 Interview Rounds
Assignment Round
Short-answer questions, story-based questions, and aptitude tests:
Coding Test Round
The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.
Interview Preparation Tips
Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.
Research: Research companies in your industry and how they align with what you want in an employer.
Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.
Network: Networking can be a big help to job seekers.
Srishti Sharma
Selected
I applied via Naukri.com and was interviewed in Jul 2024.
3 Interview Rounds
HR Round (2 Questions)
- Q1. Introduction about yourself View Answers (1)
- Q2. Why do you want in Customer Service View Answers (2)
One-on-one Round (2 Questions)
- Q1. What is Customer Service View Answers (2)
- Q2. Why do you want to join wipro View Answers (1)
Technical Round (2 Questions)
- Q1. Introduction about yourself View Answers (1)
- Q2. What makes you special View Answers (1)
Interview Preparation Tips
Sharvari Kamble
I applied via Recruitment Consulltant and was interviewed in Aug 2024.
5 Interview Rounds
Coding Test Round
It was bad, its terrible company
HR Round (1 Question)
- Q1. Worst company and worst HR Add Answer
Technical Round (1 Question)
- Q1. Most fake company and fake, horrible interview experience Add Answer
Group Discussion Round
Most third class job
One-on-one Round (1 Question)
- Q1. Waste of time, horrible Add Answer
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