ITC Infotech Non Voice Customer Service Executive Interview Questions and Answers

Q1. Bio information
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Q2. Why u choose hexaware
Ans. 
I chose Hexaware because of its reputation for providing excellent training and growth opportunities.
• Hexaware has a strong reputation in the industry for providing excellent training programs

• I believe that Hexaware offers great growth opportunities for career advancement

• I was impressed by the positive reviews and feedback from current employees about working at Hexaware
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Give one topic and ask to talk about it for 1 minute

Q1. What is meschina learning
Ans. 
Meschina learning is a type of machine learning algorithm that focuses on predicting outcomes based on historical data.
• Meschina learning uses historical data to make predictions about future outcomes.

• It is a subset of machine learning that focuses on pattern recognition and predictive modeling.

• Examples include regression analysis, decision trees, and neural networks.
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Q2. What is artificial intelligence
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Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems.
• AI involves the development of algorithms that can perform tasks that typically require human intelligence, such as visual perception, speech recognition, decision-making, and language translation.

• Machine learning is a subset of AI that allows machines to learn from data and improve their performance over ...read more
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Q3. Why are you choices bpo
Ans. 
I chose BPO because of the opportunities for growth, the dynamic work environment, and the chance to develop my communication skills.
• Opportunities for career advancement

• Dynamic work environment

• Chance to improve communication skills
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Q4. What is fear in your clg life
Ans. 
Fear in my college life was the pressure to perform well in exams and assignments.
• Fear of failing exams and assignments

• Fear of not meeting expectations of teachers and parents

• Fear of not getting a good job after graduation
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Q5. While your work in BPO, And you will get a job in IT. Which role you choose
Ans. 
I don’t want to change my company because I don’t have much knowledge on IT sector. But in BPO there is so many things to like 1. Interaction 2. Communication and after these I like to work in BPO
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Voice Process Executive with a strong background in customer service and communication skills.
• Over 5 years of experience in handling customer queries and providing solutions over the phone

• Proficient in using CRM software to track customer interactions and resolve issues efficiently

• Excellent communication skills with a focus on active listening and problem-solving

• Ability to work under pr...read more
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Q2. Why are you interested in this position?
Ans. 
I am interested in this position because I have a passion for customer service and enjoy helping people over the phone.
• I have strong communication skills and enjoy interacting with others.

• I am detail-oriented and can handle multiple tasks efficiently.

• I have previous experience in a similar role, where I excelled in resolving customer issues.

• I am excited about the opportunity to work in a dynamic and fast-paced environm
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Q1. Self intro about yourself
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Q1. Self intro about yourself
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Q2. Why did you choose this field
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Q1. Self introduction
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Q2. Giving topic to speak for a minute.
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Q3. Need strong communication skills
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Q1. 1.About your native place?
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Q2. 2. How to Make tea in 2 members?
Ans. 
To make tea for 2 members, boil water, add tea leaves, sugar, milk, and let it simmer for a few minutes.
• Boil 2 cups of water in a pot

• Add 2 teaspoons of tea leaves and let it brew for 2-3 minutes

• Add 2 teaspoons of sugar and stir well

• Add 1/2 cup of milk and let it simmer for 2-3 minutes

• Strain the tea into 2 cups and serve hot
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Walkin interview, self introduction, casual explanation against a particular topic.

Self introduction, Define Company job description, shift, salary package etc.

Q1. Basically they were checking the communication by talking random topic.
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Q2. Package discussion
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