10+ Adam Information Technologies Interview Questions and Answers

I have experience using various accounting software and Excel tools like Vlookup and Pivot table for reconciliation.

• I have used QuickBooks, Xero, and Wave accounting software for reconciliation.

• To start reconciliation, I ensure that all transactions are recorded accurately in the accounting software.

• I compare the bank statement with the accounting software to identify any discrepancies.

• I use Excel tools like Vlookup and Pivot table to match transactions and identify errors.

• Ma...read more

Arrays are a data structure that stores a collection of elements of the same data type in a contiguous memory location.

• Arrays have a fixed size determined at the time of declaration.

• Elements in an array are accessed using an index starting from 0.

• Arrays can store primitive data types like integers, floats, or objects like strings.

• Example: var fruits = ['apple', 'banana', 'orange'];

Grid layout is a two-dimensional layout system while Flexbox is a one-dimensional layout system.

• Grid layout is best for overall page layout, while Flexbox is best for aligning items within a container.

• Grid layout allows for precise placement of elements in rows and columns, while Flexbox is more flexible in arranging items in a single row or column.

• Grid layout is better suited for complex layouts with multiple rows and columns, while Flexbox is ideal for simpler layouts with ...read more

Undefined is a variable that has not been assigned a value, while null is a variable that has been explicitly assigned a value of null.

• Undefined is the default value of a variable that has not been initialized.

• Null is an explicit value that can be assigned to a variable to indicate that it has no value.

• Undefined is a type in JavaScript, while null is a value of the Null type.

• Example: let x; // x is undefined, let y = null; // y is null

The position property in CSS specifies the positioning method of an element.

• Static: Default positioning, elements are positioned according to the normal flow of the document.

• Relative: Positioned relative to its normal position.

• Absolute: Positioned relative to the nearest positioned ancestor.

• Fixed: Positioned relative to the viewport.

• Sticky: Acts like a combination of relative and fixed positioning.

Amadeus, Galileo, and Sabre are Global Distribution Systems used in the travel industry.

• Amadeus commands include: FQD (fare quote display), FXP (fare display), FXX (fare rules display), etc.

• Galileo commands include: FQD (fare quote display), FXP (fare display), FXX (fare rules display), etc.

• Sabre commands include: FQD (fare quote display), FXP (fare display), FXX (fare rules display), etc.

Ticket tools are software applications used to manage and track support requests or incidents.

• Ticket tools allow users to create, assign, and prioritize tickets based on urgency and impact.

• They provide a centralized location for communication and collaboration between support teams and end-users.

• Ticket tools often include features such as automated notifications, reporting, and analytics.

• Examples of popular ticket tools include ServiceNow, Jira Service Desk, and Zendesk.

I would remain calm, listen actively, empathize with the customer, and offer solutions to address their concerns.

• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions

• Offer solutions to address the customer's issues

• Seek assistance from a supervisor if necessary

Customer support is the assistance provided to customers before, during, and after a purchase.

• Helping customers with their queries and concerns

• Providing technical assistance

• Resolving complaints and issues

• Offering product or service information

• Ensuring customer satisfaction

• Building customer relationships

Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.

• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and offering solutions to customer problems.

The importance of empathy in customer service

• Empathy is the ability to understand and share the feelings of others

• Empathy helps build trust and rapport with customers

• Active listening and acknowledging the customer's emotions are key components of empathy

• Empathy can turn a negative customer experience into a positive one

• Examples of empathy in customer service include apologizing for inconveniences and offering solutions to problems