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Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and offering solutions to customer problem...
Grid layout is a two-dimensional layout system while Flexbox is a one-dimensional layout system.
Grid layout is best for overall page layout, while Flexbox is best for aligning items within a container.
Grid layout allows for precise placement of elements in rows and columns, while Flexbox is more flexible in arranging items in a single row or column.
Grid layout is better suited for complex layouts with multiple row...
Undefined is a variable that has not been assigned a value, while null is a variable that has been explicitly assigned a value of null.
Undefined is the default value of a variable that has not been initialized.
Null is an explicit value that can be assigned to a variable to indicate that it has no value.
Undefined is a type in JavaScript, while null is a value of the Null type.
Example: let x; // x is undefined, let ...
The position property in CSS specifies the positioning method of an element.
Static: Default positioning, elements are positioned according to the normal flow of the document.
Relative: Positioned relative to its normal position.
Absolute: Positioned relative to the nearest positioned ancestor.
Fixed: Positioned relative to the viewport.
Sticky: Acts like a combination of relative and fixed positioning.
I would remain calm, listen actively, empathize with the customer, and offer solutions to address their concerns.
Remain calm and composed
Listen actively to understand the customer's concerns
Empathize with the customer's emotions
Offer solutions to address the customer's issues
Seek assistance from a supervisor if necessary
Customer support is the assistance provided to customers before, during, and after a purchase.
Helping customers with their queries and concerns
Providing technical assistance
Resolving complaints and issues
Offering product or service information
Ensuring customer satisfaction
Building customer relationships
Ticket tools are software applications used to manage and track support requests or incidents.
Ticket tools allow users to create, assign, and prioritize tickets based on urgency and impact.
They provide a centralized location for communication and collaboration between support teams and end-users.
Ticket tools often include features such as automated notifications, reporting, and analytics.
Examples of popular ticket...
Understanding hardware and port devices is crucial for troubleshooting and supporting desktop environments effectively.
Familiarity with USB, HDMI, and Ethernet ports and their functions.
Knowledge of common hardware components like RAM, CPU, and hard drives.
Ability to diagnose connectivity issues with peripherals like printers and scanners.
Experience with installing and configuring hardware devices, such as externa...
The importance of empathy in customer service
Empathy is the ability to understand and share the feelings of others
Empathy helps build trust and rapport with customers
Active listening and acknowledging the customer's emotions are key components of empathy
Empathy can turn a negative customer experience into a positive one
Examples of empathy in customer service include apologizing for inconveniences and offering solu...
I have experience using various accounting software and Excel tools like Vlookup and Pivot table for reconciliation.
I have used QuickBooks, Xero, and Wave accounting software for reconciliation.
To start reconciliation, I ensure that all transactions are recorded accurately in the accounting software.
I compare the bank statement with the accounting software to identify any discrepancies.
I use Excel tools like Vlook...
I applied via Newspaper Ad and was interviewed in Aug 2023. There were 3 interview rounds.
I am interested in this job
Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and offering solutions to customer problems.
I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 2 interview rounds.
Layouts, Position, And Grid layout
Undefined is a variable that has not been assigned a value, while null is a variable that has been explicitly assigned a value of null.
Undefined is the default value of a variable that has not been initialized.
Null is an explicit value that can be assigned to a variable to indicate that it has no value.
Undefined is a type in JavaScript, while null is a value of the Null type.
Example: let x; // x is undefined, let y = n...
The position property in CSS specifies the positioning method of an element.
Static: Default positioning, elements are positioned according to the normal flow of the document.
Relative: Positioned relative to its normal position.
Absolute: Positioned relative to the nearest positioned ancestor.
Fixed: Positioned relative to the viewport.
Sticky: Acts like a combination of relative and fixed positioning.
Grid layout is a two-dimensional layout system while Flexbox is a one-dimensional layout system.
Grid layout is best for overall page layout, while Flexbox is best for aligning items within a container.
Grid layout allows for precise placement of elements in rows and columns, while Flexbox is more flexible in arranging items in a single row or column.
Grid layout is better suited for complex layouts with multiple rows and...
Arrays are a data structure that stores a collection of elements of the same data type in a contiguous memory location.
Arrays have a fixed size determined at the time of declaration.
Elements in an array are accessed using an index starting from 0.
Arrays can store primitive data types like integers, floats, or objects like strings.
Example: var fruits = ['apple', 'banana', 'orange'];
I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 5 interview rounds.
Recent topics like COVID, education, recent technology
GDS test online on Mobile phone
Html css c programming language
I applied via Walk-in and was interviewed in Apr 2023. There were 2 interview rounds.
We do not intentionally waste time of candidates. Our recruitment process is designed to ensure the best fit for the job.
Our recruitment process involves multiple stages to assess the candidate's skills and suitability for the job.
We provide clear job descriptions and requirements to avoid any confusion or misunderstandings.
We also communicate regularly with candidates to keep them informed about the status of their ap...
I am a dedicated customer support professional with a passion for helping others and a strong background in problem-solving.
Over 3 years of experience in customer support roles, assisting clients via phone, email, and chat.
Successfully resolved over 95% of customer inquiries on the first contact, enhancing customer satisfaction.
Trained new team members on best practices for customer interaction and conflict resolution.
...
I applied via Walk-in and was interviewed in Jun 2023. There were 3 interview rounds.
I would remain calm, listen actively, empathize with the customer, and offer solutions to address their concerns.
Remain calm and composed
Listen actively to understand the customer's concerns
Empathize with the customer's emotions
Offer solutions to address the customer's issues
Seek assistance from a supervisor if necessary
I applied via Company Website and was interviewed in Nov 2022. There were 3 interview rounds.
Amadeus, Galileo, and Sabre are Global Distribution Systems used in the travel industry.
Amadeus commands include: FQD (fare quote display), FXP (fare display), FXX (fare rules display), etc.
Galileo commands include: FQD (fare quote display), FXP (fare display), FXX (fare rules display), etc.
Sabre commands include: FQD (fare quote display), FXP (fare display), FXX (fare rules display), etc.
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