International Game Technology Desktop Support Engineer L1 Interview Questions and Answers

Ticket tools are software applications used to manage and track support requests or incidents.

• Ticket tools allow users to create, assign, and prioritize tickets based on urgency and impact.

• They provide a centralized location for communication and collaboration between support teams and end-users.

• Ticket tools often include features such as automated notifications, reporting, and analytics.

• Examples of popular ticket tool...read more