International Game Technology Desktop Support Engineer L1 Interview Questions and Answers

Knowledge of technical aspects related to games.

Q1. How do you handle customer support in a CX (Customer Experience) role?
Ans. 
I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.
• Actively listen to customers to understand their concerns and needs

• Empathize with customers to show understanding and build rapport

• Provide timely and effective solutions to resolve customer issues

• Follow up with customers to ensure their satisfaction and address any fur...read more
Answered by AI
Add your answer
Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
Ans. 
Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.
• Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.

• Lag can be due to poor internet connection, server issues, or high ping.

• Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.
Answered by AI
Add your answer
Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
Add your answer

Q1. Salary discussion
Add your answer
Q2. Discussion related to Shift timings, increment etc.
Add your answer

Q1. DS Algo, Backend and DB
Add your answer
Q2. Stack(DS) question and DB based questions
Add your answer
Q3. Scaling (Horizontal, Vertical) with use cases
Ans. 
Scaling refers to increasing capacity of a system. Horizontal scaling adds more machines, while vertical scaling adds more resources to a machine.
• Horizontal scaling involves adding more machines to a system to increase capacity

• Vertical scaling involves adding more resources to a machine to increase capacity

• Use cases for horizontal scaling include handling increased traffic or adding redundancy

• Use cases for vertical sca...read more
Answered by AI
Add your answer

SQL Coding Test - asked 5 queries related to joins, ranks, group by

Asked guesstimates, technical CV Question, case

Asked guesstimate, market entry question, case