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International Game Technology Desktop Support Engineer L1 Interview Questions and Answers

Updated 28 Oct 2021

International Game Technology Desktop Support Engineer L1 Interview Experiences

1 interview found

I applied via Naukri.com

Interview Questionnaire 

4 Questions

  • Q1. Deep knowledge hardaware or port devices
  • Ans. 

    Understanding hardware and port devices is crucial for troubleshooting and supporting desktop environments effectively.

    • Familiarity with USB, HDMI, and Ethernet ports and their functions.

    • Knowledge of common hardware components like RAM, CPU, and hard drives.

    • Ability to diagnose connectivity issues with peripherals like printers and scanners.

    • Experience with installing and configuring hardware devices, such as external dri...

  • Answered by AI
  • Q2. Server question
  • Q3. Ticket tools
  • Q4. How Ticket tools working
  • Ans. 

    Ticket tools are software applications used to manage and track support requests or incidents.

    • Ticket tools allow users to create, assign, and prioritize tickets based on urgency and impact.

    • They provide a centralized location for communication and collaboration between support teams and end-users.

    • Ticket tools often include features such as automated notifications, reporting, and analytics.

    • Examples of popular ticket tool...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - No more advice calm and proper listen question. slow and clear voice answer

Top trending discussions

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Interview Tips & Stories
2w
toobluntforu
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works at
Cvent
Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
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Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Previous experinces about your work profile.
Round 3 - One-on-one 

(1 Question)

  • Q1. How you are perfect for this Job, they will ask situation based question of handling customers.
Round 4 - One-on-one 

(1 Question)

  • Q1. Writing and communication skill check.

Desktop Support Engineer L1 Interview Questions Asked at Other Companies

asked in Wipro
Q1. Which is the most comfortable Windows OS for you to work on? ...W ... read more
Q2. What will you do if you hear a beep sound and the system does not ... read more
asked in Wipro
Q3. ...What do you understand by a Default Gateway? ...How can we tra ... read more
Q4. What is Domain? What is DNS? What is DHCP? What is Active Directo ... read more
Q5. What is antivirus? Name some of the antivirus available in the ma ... read more
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - Aptitude Test 

Knowledge of technical aspects related to games.

Round 2 - Technical 

(3 Questions)

  • Q1. How do you handle customer support in a CX (Customer Experience) role?
  • Ans. 

    I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.

    • Actively listen to customers to understand their concerns and needs

    • Empathize with customers to show understanding and build rapport

    • Provide timely and effective solutions to resolve customer issues

    • Follow up with customers to ensure their satisfaction and address any fur...

  • Answered by AI
  • Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
  • Ans. 

    Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.

    • Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.

    • Lag can be due to poor internet connection, server issues, or high ping.

    • Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.

  • Answered by AI
  • Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
Round 3 - HR 

(2 Questions)

  • Q1. Salary discussion
  • Q2. Discussion related to Shift timings, increment etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join this company unless you require permanent work from home. They make false promises to candidates and deny everything they stated during the hiring process. The management is very poor.

I applied via Company Website and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Data Structures, Design, Strings, Bit

Interview Preparation Tips

Interview preparation tips for other job seekers - Be thorough with all data structures, know your design and algorithms.

Interview Questionnaire 

1 Question

  • Q1. Basic questions on react js, also question related to data structure and sorting algorithm

I applied via Naukri.com and was interviewed in Dec 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Automation, JavaScript, node.js, java

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well for Java , .nodejs , JavaScript if applying for Automation.

Interview Questionnaire 

2 Questions

  • Q1. Palindrome
  • Q2. Study basic coding
Are these interview questions helpful?

I applied via Approached by Company and was interviewed before Jul 2021. There were 7 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic question about qualification about experience suitable for role or not
Round 3 - Technical 

(3 Questions)

  • Q1. Oops concepts should be strong.
  • Q2. Strong knowledge with c#
  • Q3. Asp .net, MVC, web APIs, .net core .
Round 4 - Technical 

(1 Question)

  • Q1. Senior lead will take this round and deep knowledge of technology
Round 5 - One-on-one 

(1 Question)

  • Q1. Manager round with skills and experience
Round 6 - One-on-one 

(1 Question)

  • Q1. International call one to one
Round 7 - HR 

(1 Question)

  • Q1. Final discussion for salary and all

Interview Preparation Tips

Topics to prepare for Aristocrat Software Engineer interview:
  • OOPS
  • C#.Net
  • ASP.Net
  • ASP.Net MVC
  • Web Api
  • .Net Core
Interview preparation tips for other job seekers - Technical should be strong .
Oops concepts must be clear .

I applied via Company Website and was interviewed in Dec 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Questions were mostly asked on SQL, Python libraries, Machine learning and Excel, puzzles to solve before interview there was test case study to solve.
  • Q2. What is row number, rank, dense rank? explain partition by, indexing joins, query optimization techniques
  • Ans. 

    Explanation of row number, rank, dense rank, partition by, indexing joins, and query optimization techniques.

    • Row number is a function that assigns a unique number to each row in a result set.

    • Rank is a function that assigns a rank to each row based on the values in a specified column.

    • Dense rank is a function that assigns a rank to each row based on the values in a specified column, but with no gaps in the ranking.

    • Partit...

  • Answered by AI
  • Q3. Real-time examples on data analytics with examples
  • Ans. 

    Real-time examples of data analytics

    • Predictive maintenance in manufacturing

    • Real-time fraud detection in banking

    • Personalized recommendations in e-commerce

    • Real-time traffic analysis for smart cities

    • Real-time health monitoring in medical devices

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

DSA Basic and 1 medium level

Round 2 - Group Discussion 

Based on solutions we have written and rest on CV

International Game Technology Interview FAQs

What are the top questions asked in International Game Technology Desktop Support Engineer L1 interview?

Some of the top questions asked at the International Game Technology Desktop Support Engineer L1 interview -

  1. Deep knowledge hardaware or port devi...read more
  2. How Ticket tools work...read more
  3. Ticket too...read more

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