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International Game Technology Desktop Support Engineer L1 Interview Questions and Answers

Updated 28 Oct 2021

International Game Technology Desktop Support Engineer L1 Interview Experiences

1 interview found

I applied via Naukri.com

Interview Questionnaire 

4 Questions

  • Q1. Deep knowledge hardaware or port devices
  • Ans. 

    Understanding hardware and port devices is crucial for troubleshooting and supporting desktop environments effectively.

    • Familiarity with USB, HDMI, and Ethernet ports and their functions.

    • Knowledge of common hardware components like RAM, CPU, and hard drives.

    • Ability to diagnose connectivity issues with peripherals like printers and scanners.

    • Experience with installing and configuring hardware devices, such as external dri...

  • Answered by AI
  • Q2. Server question
  • Q3. Ticket tools
  • Q4. How Ticket tools working
  • Ans. 

    Ticket tools are software applications used to manage and track support requests or incidents.

    • Ticket tools allow users to create, assign, and prioritize tickets based on urgency and impact.

    • They provide a centralized location for communication and collaboration between support teams and end-users.

    • Ticket tools often include features such as automated notifications, reporting, and analytics.

    • Examples of popular ticket tool...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - No more advice calm and proper listen question. slow and clear voice answer

Top trending discussions

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Interview Tips & Stories
1w (edited)
a team lead
Why are women still asked such personal questions in interview?
I recently went for an interview… and honestly, m still trying to process what just happened. Instead of being asked about my skills, experience, or how I could add value to the company… the questions took a totally unexpected turn. The interviewer started asking things like When are you getting married? Are you engaged? And m sure, if I had said I was married, the next question would’ve been How long have you been married? What does my personal life have to do with the job m applying for? This is where I felt the gender discrimination hit hard. These types of questions are so casually thrown at women during interviews but are they ever asked to men? No one asks male candidates if they’re planning a wedding or how old their kids are. So why is it okay to ask women? Can we please stop normalising this kind of behaviour in interviews? Our careers shouldn’t be judged by our relationship status. Period.
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Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Previous experinces about your work profile.
Round 3 - One-on-one 

(1 Question)

  • Q1. How you are perfect for this Job, they will ask situation based question of handling customers.
Round 4 - One-on-one 

(1 Question)

  • Q1. Writing and communication skill check.

Desktop Support Engineer L1 Interview Questions Asked at Other Companies

asked in Wipro
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Q4. What is Domain? What is DNS? What is DHCP? What is Active Directo ... read more
Q5. What is antivirus? Name some of the antivirus available in the ma ... read more
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - Aptitude Test 

Knowledge of technical aspects related to games.

Round 2 - Technical 

(3 Questions)

  • Q1. How do you handle customer support in a CX (Customer Experience) role?
  • Ans. 

    I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.

    • Actively listen to customers to understand their concerns and needs

    • Empathize with customers to show understanding and build rapport

    • Provide timely and effective solutions to resolve customer issues

    • Follow up with customers to ensure their satisfaction and address any fur...

  • Answered by AI
  • Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
  • Ans. 

    Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.

    • Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.

    • Lag can be due to poor internet connection, server issues, or high ping.

    • Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.

  • Answered by AI
  • Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
Round 3 - HR 

(2 Questions)

  • Q1. Salary discussion
  • Q2. Discussion related to Shift timings, increment etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join this company unless you require permanent work from home. They make false promises to candidates and deny everything they stated during the hiring process. The management is very poor.

I applied via Company Website and was interviewed in Dec 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Questions were mostly asked on SQL, Python libraries, Machine learning and Excel, puzzles to solve before interview there was test case study to solve.
  • Q2. What is row number, rank, dense rank? explain partition by, indexing joins, query optimization techniques
  • Ans. 

    Explanation of row number, rank, dense rank, partition by, indexing joins, and query optimization techniques.

    • Row number is a function that assigns a unique number to each row in a result set.

    • Rank is a function that assigns a rank to each row based on the values in a specified column.

    • Dense rank is a function that assigns a rank to each row based on the values in a specified column, but with no gaps in the ranking.

    • Partit...

  • Answered by AI
  • Q3. Real-time examples on data analytics with examples
  • Ans. 

    Real-time examples of data analytics

    • Predictive maintenance in manufacturing

    • Real-time fraud detection in banking

    • Personalized recommendations in e-commerce

    • Real-time traffic analysis for smart cities

    • Real-time health monitoring in medical devices

  • Answered by AI

Skills evaluated in this interview

I applied via Company Website and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Data Structures, Design, Strings, Bit

Interview Preparation Tips

Interview preparation tips for other job seekers - Be thorough with all data structures, know your design and algorithms.

I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Question on basic JavaScript

Interview Preparation Tips

Interview preparation tips for other job seekers - On the basics of react and JavaScript

Interview Questionnaire 

2 Questions

  • Q1. Palindrome
  • Q2. Study basic coding
Are these interview questions helpful?

I applied via Campus Placement and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. DS Algo, Backend and DB
  • Q2. Stack(DS) question and DB based questions
  • Q3. Scaling (Horizontal, Vertical) with use cases
  • Ans. 

    Scaling refers to increasing capacity of a system. Horizontal scaling adds more machines, while vertical scaling adds more resources to a machine.

    • Horizontal scaling involves adding more machines to a system to increase capacity

    • Vertical scaling involves adding more resources to a machine to increase capacity

    • Use cases for horizontal scaling include handling increased traffic or adding redundancy

    • Use cases for vertical sca...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Junglee Games Software Developer interview:
  • Backend
  • Data Structures
  • Database
Interview preparation tips for other job seekers - Keep your DS concepts clear and be clear on your answers

Interview Questionnaire 

1 Question

  • Q1. Leetcode medium questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare top leetcode questions
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via IIM Jobs and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Coding Test 

SQL Coding Test - asked 5 queries related to joins, ranks, group by

Round 2 - Case Study 

Asked guesstimates, technical CV Question, case

Round 3 - Case Study 

Asked guesstimate, market entry question, case

International Game Technology Interview FAQs

What are the top questions asked in International Game Technology Desktop Support Engineer L1 interview?

Some of the top questions asked at the International Game Technology Desktop Support Engineer L1 interview -

  1. Deep knowledge hardaware or port devi...read more
  2. How Ticket tools work...read more
  3. Ticket too...read more

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