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International Game Technology Desktop Support Engineer L1 Interview Questions and Answers
International Game Technology Desktop Support Engineer L1 Interview Experiences
1 interview found
Anonymous
I applied via Naukri.com
Interview Questionnaire
4 Questions
- Q1. Deep knowledge hardaware or port devices
- Ans.
Understanding hardware and port devices is crucial for troubleshooting and supporting desktop environments effectively.
Familiarity with USB, HDMI, and Ethernet ports and their functions.
Knowledge of common hardware components like RAM, CPU, and hard drives.
Ability to diagnose connectivity issues with peripherals like printers and scanners.
Experience with installing and configuring hardware devices, such as external dri...
- Q2. Server question
- Q3. Ticket tools
- Q4. How Ticket tools working
- Ans.
Ticket tools are software applications used to manage and track support requests or incidents.
Ticket tools allow users to create, assign, and prioritize tickets based on urgency and impact.
They provide a centralized location for communication and collaboration between support teams and end-users.
Ticket tools often include features such as automated notifications, reporting, and analytics.
Examples of popular ticket tool...
Interview Preparation Tips
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Interview questions from similar companies
Piyush Charles
Selected
I applied via Indeed and was interviewed in Sep 2023. There were 4 interview rounds.
(1 Question)
- Q1. Previous experinces about your work profile.
(1 Question)
- Q1. How you are perfect for this Job, they will ask situation based question of handling customers.
(1 Question)
- Q1. Writing and communication skill check.
Selected
I appeared for an interview before Feb 2024.
Knowledge of technical aspects related to games.
(3 Questions)
- Q1. How do you handle customer support in a CX (Customer Experience) role?
- Ans.
I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.
Actively listen to customers to understand their concerns and needs
Empathize with customers to show understanding and build rapport
Provide timely and effective solutions to resolve customer issues
Follow up with customers to ensure their satisfaction and address any fur...
- Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
- Ans.
Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.
Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.
Lag can be due to poor internet connection, server issues, or high ping.
Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.
- Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
(2 Questions)
- Q1. Salary discussion
- Q2. Discussion related to Shift timings, increment etc.
Interview Preparation Tips
I applied via Company Website and was interviewed before Dec 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Data Structures, Design, Strings, Bit
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Basic questions on react js, also question related to data structure and sorting algorithm
I applied via Naukri.com and was interviewed in Dec 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Automation, JavaScript, node.js, java
Interview Preparation Tips
VIKAS TIWARI
Interview Questionnaire
2 Questions
- Q1. Palindrome
- Q2. Study basic coding
I applied via Approached by Company and was interviewed before Jul 2021. There were 7 interview rounds.
(1 Question)
- Q1. Basic question about qualification about experience suitable for role or not
(3 Questions)
- Q1. Oops concepts should be strong.
- Q2. Strong knowledge with c#
- Q3. Asp .net, MVC, web APIs, .net core .
(1 Question)
- Q1. Senior lead will take this round and deep knowledge of technology
(1 Question)
- Q1. Manager round with skills and experience
(1 Question)
- Q1. International call one to one
(1 Question)
- Q1. Final discussion for salary and all
Interview Preparation Tips
- OOPS
- C#.Net
- ASP.Net
- ASP.Net MVC
- Web Api
- .Net Core
Oops concepts must be clear .
I applied via Company Website and was interviewed in Dec 2019. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Questions were mostly asked on SQL, Python libraries, Machine learning and Excel, puzzles to solve before interview there was test case study to solve.
- Q2. What is row number, rank, dense rank? explain partition by, indexing joins, query optimization techniques
- Ans.
Explanation of row number, rank, dense rank, partition by, indexing joins, and query optimization techniques.
Row number is a function that assigns a unique number to each row in a result set.
Rank is a function that assigns a rank to each row based on the values in a specified column.
Dense rank is a function that assigns a rank to each row based on the values in a specified column, but with no gaps in the ranking.
Partit...
- Q3. Real-time examples on data analytics with examples
- Ans.
Real-time examples of data analytics
Predictive maintenance in manufacturing
Real-time fraud detection in banking
Personalized recommendations in e-commerce
Real-time traffic analysis for smart cities
Real-time health monitoring in medical devices
Skills evaluated in this interview
DSA Basic and 1 medium level
Based on solutions we have written and rest on CV
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