International Game Technology Desktop Support Engineer L1 Interview Questions and Answers

Knowledge of technical aspects related to games.

Q1. How do you handle customer support in a CX (Customer Experience) role?
Ans. 
I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.
• Actively listen to customers to understand their concerns and needs

• Empathize with customers to show understanding and build rapport

• Provide timely and effective solutions to resolve customer issues

• Follow up with customers to ensure their satisfaction and address any fur...read more
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Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
Ans. 
Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.
• Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.

• Lag can be due to poor internet connection, server issues, or high ping.

• Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.
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Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
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Q1. Salary discussion
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Q2. Discussion related to Shift timings, increment etc.
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Aptitude questions were pretty easy like on speed etc

Coding questions were also easy like patterns code, reverse string just basics

Basic aptitude only think out of box

Q1. Static and final difference
Ans. 
Static variables belong to the class itself, while final variables cannot be changed after initialization.
• Static variables are shared among all instances of a class

• Final variables cannot be reassigned once initialized

• Static variables are initialized only once at the start of the program

• Final variables must be initialized when declared
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Q2. Patterns problem
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Q1. Tell me about your self?
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Q2. Checking english fluency
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10 reasoning questions and 3 coding questions

Q1. Wap for factorial with recurrsion
Ans. 
Factorial calculation using recursion in a programming language
• Define a function that takes an integer as input

• Base case: if input is 0, return 1

• Recursive case: return input multiplied by factorial of input-1

• Example: factorial(5) = 5 * factorial(4) = 5 * 4 * factorial(3) = ... = 5 * 4 * 3 * 2 * 1 = 120
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Q2. Opps and basic core Java questions
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Simple logic and maths based questions along with coding round

Q1. Questions on string literals
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Q2. Array vs arraylist
Ans. 
Arrays are fixed in size, while ArrayLists can dynamically resize. Arrays are faster for accessing elements, while ArrayLists offer more flexibility.
• Arrays have a fixed size, while ArrayLists can dynamically resize.

• Arrays are faster for accessing elements, while ArrayLists offer more flexibility in terms of adding, removing, and manipulating elements.

• Example: String[] namesArray = new String[5]; ArrayList<String>...read more
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Q1. My strength and weaknesses
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Q2. Past work experiences if any
Ans. 
I have worked as a software developer for 3 years at XYZ company.
• Developed web applications using Java, Spring, and AngularJS

• Collaborated with team members to design and implement new features

• Participated in code reviews and testing processes

• Resolved technical issues and provided support to end users
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