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International Game Technology Chat Support Executive Interview Questions and Answers
International Game Technology Chat Support Executive Interview Experiences
1 interview found
I applied via Newspaper Ad and was interviewed in Aug 2023. There were 3 interview rounds.
I am interested in this job
(4 Questions)
- Q1. Introduce yourself
- Ans. My name is Aamee Ningthoukhongjam i was born and brought up form manipur I have completed my MCom degree from Manipur university in the year 2020
- Q2. What is customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and offering solutions to customer problems.
- Q3. What is your greatest strength
- Ans. Coming to my strengths my quick learner,hard worker and fast adaptable so I can easily adapt
- Q4. What is your hobbies
- Ans. My hobbies are I like to listening music and reading book
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Selected
I appeared for an interview before Feb 2024.
Knowledge of technical aspects related to games.
(3 Questions)
- Q1. How do you handle customer support in a CX (Customer Experience) role?
- Ans.
I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.
Actively listen to customers to understand their concerns and needs
Empathize with customers to show understanding and build rapport
Provide timely and effective solutions to resolve customer issues
Follow up with customers to ensure their satisfaction and address any fur
- Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
- Ans.
Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.
Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.
Lag can be due to poor internet connection, server issues, or high ping.
Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.
- Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
(2 Questions)
- Q1. Salary discussion
- Q2. Discussion related to Shift timings, increment etc.
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Head Digital Works
Anonymous
posted on 20 Aug 2023
Selected
I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 3 interview rounds.
Excellent quality of questions were asked
(3 Questions)
- Q1. How to deal with a frustrating customer?
- Ans.
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
Stay calm and composed to avoid escalating the situation.
Listen actively to understand the customer's concerns and frustrations.
Empathize with the customer by acknowledging their feelings.
Offer solutions or alternatives to address the customer's issue.
Seek help from a supervisor or colleague if needed to resolve the situation effectively.
- Q2. Why would a customer gets frustrated?
- Ans.
Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.
Long wait times for assistance or resolution
Unhelpful or uninformed customer service representatives
Unresolved issues or repeated problems
Lack of communication or updates on the status of their concern
- Q3. How to handle customers
- Ans.
Handle customers with empathy, patience, and effective communication.
Listen actively to understand their concerns
Show empathy and validate their feelings
Stay calm and patient, even in difficult situations
Communicate clearly and provide solutions or alternatives
Follow up to ensure customer satisfaction
Customer Care Executive Interview Questions & Answers
Electronic Arts
Anonymous
posted on 28 Oct 2024
I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. What do you know about this company
(1 Question)
- Q1. Gameing process
(1 Question)
- Q1. About your background verification
Interview Preparation Tips
- Games
I applied via Naukri.com
(2 Questions)
- Q1. How did you apply your Digital Marketing learnings for your family business?
- Q2. Resume related questions are asked in detail.
Interview Preparation Tips
I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. What do you know about gaming? What types of games have you played. What are the steps to be followed when game starts lagging
- Ans.
Gaming knowledge and troubleshooting lagging issues
I have played various types of games including FPS, RPG, and sports games
Steps to follow when game starts lagging include checking system requirements, closing unnecessary programs, updating drivers, and lowering graphics settings
In some cases, clearing cache or reinstalling the game may also help
It's important to have a basic understanding of computer hardware and sof
Interview Preparation Tips
(1 Question)
- Q1. Javascript and React fundamentals
Question completely out of domain
I applied via IIM Jobs and was interviewed in Jun 2024. There were 3 interview rounds.
SQL Coding Test - asked 5 queries related to joins, ranks, group by
Asked guesstimates, technical CV Question, case
Asked guesstimate, market entry question, case
Selected
I applied via Naukri.com and was interviewed before Nov 2023. There was 1 interview round.
3 online dsa questions easy to medium
Selected
I applied via Naukri.com and was interviewed in Aug 2023. There were 3 interview rounds.
(1 Question)
- Q1. What is bug in any application?
- Ans.
A bug in an application is an error, flaw, failure, or fault in the software code that causes it to produce incorrect or unexpected results.
Bugs can range from simple syntax errors to complex logic issues.
Common types of bugs include logic errors, syntax errors, and runtime errors.
Examples of bugs include a calculator app displaying incorrect results, a website crashing when a specific button is clicked, or a game free
(1 Question)
- Q1. What is the life cycle of bug?
- Ans.
Bug life cycle includes identification, reporting, fixing, retesting, and closing.
Identification: Bug is identified by testers during testing.
Reporting: Testers report the bug to developers.
Fixing: Developers fix the bug in the code.
Retesting: Testers retest the fixed bug to ensure it is resolved.
Closing: Once bug is confirmed fixed, it is closed.
(1 Question)
- Q1. Why team bonding is needed for healthy work culture?
Skills evaluated in this interview
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International Game Technology Interviews By Designations
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International Game Technology Chat Support Executive Interview Process
based on 1 interview
Interview experience
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