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International Game Technology Customer Support Interview Questions and Answers

Updated 12 Jan 2022

International Game Technology Customer Support Interview Experiences

1 interview found

I applied via Recruitment Consultant and was interviewed in Dec 2021. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Speak up on women empowerment
  • Q2. What is your daily routine ?
  • Q3. Why should we hire you ? Why you left your previous organization ?
  • Ans. 

    I bring strong communication skills and a passion for helping customers, making me an ideal fit for your support team.

    • Proven track record in customer support, resolving issues efficiently and enhancing customer satisfaction.

    • Experience in handling high-pressure situations, such as managing multiple inquiries during peak hours.

    • Strong problem-solving skills demonstrated by successfully troubleshooting technical issues for...

  • Answered by AI
  • Q4. What is customer support?
  • Ans. 

    Customer support is the assistance provided to customers before, during, and after a purchase.

    • Helping customers with their queries and concerns

    • Providing technical assistance

    • Resolving complaints and issues

    • Offering product or service information

    • Ensuring customer satisfaction

    • Building customer relationships

  • Answered by AI
  • Q5. Your best /worst customer interaction.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and do not fumble. Try to use correct tenses. Also wear confident smile on your face.

Interview questions from similar companies

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - Aptitude Test 

Knowledge of technical aspects related to games.

Round 2 - Technical 

(3 Questions)

  • Q1. How do you handle customer support in a CX (Customer Experience) role?
  • Ans. 

    I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.

    • Actively listen to customers to understand their concerns and needs

    • Empathize with customers to show understanding and build rapport

    • Provide timely and effective solutions to resolve customer issues

    • Follow up with customers to ensure their satisfaction and address any fur

  • Answered by AI
  • Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
  • Ans. 

    Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.

    • Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.

    • Lag can be due to poor internet connection, server issues, or high ping.

    • Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.

  • Answered by AI
  • Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
Round 3 - HR 

(2 Questions)

  • Q1. Salary discussion
  • Q2. Discussion related to Shift timings, increment etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join this company unless you require permanent work from home. They make false promises to candidates and deny everything they stated during the hiring process. The management is very poor.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Javascript and React fundamentals
Round 2 - Coding Test 

Question completely out of domain

Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via IIM Jobs and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Coding Test 

SQL Coding Test - asked 5 queries related to joins, ranks, group by

Round 2 - Case Study 

Asked guesstimates, technical CV Question, case

Round 3 - Case Study 

Asked guesstimate, market entry question, case

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - Coding Test 

3 online dsa questions easy to medium

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. What is bug in any application?
  • Ans. 

    A bug in an application is an error, flaw, failure, or fault in the software code that causes it to produce incorrect or unexpected results.

    • Bugs can range from simple syntax errors to complex logic issues.

    • Common types of bugs include logic errors, syntax errors, and runtime errors.

    • Examples of bugs include a calculator app displaying incorrect results, a website crashing when a specific button is clicked, or a game free

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. What is the life cycle of bug?
  • Ans. 

    Bug life cycle includes identification, reporting, fixing, retesting, and closing.

    • Identification: Bug is identified by testers during testing.

    • Reporting: Testers report the bug to developers.

    • Fixing: Developers fix the bug in the code.

    • Retesting: Testers retest the fixed bug to ensure it is resolved.

    • Closing: Once bug is confirmed fixed, it is closed.

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Why team bonding is needed for healthy work culture?

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Write a sql query
  • Ans. 

    SQL query to retrieve employee names and their salaries from a table

    • Use SELECT statement to retrieve data

    • Specify the columns you want to retrieve (employee names and salaries)

    • Specify the table name where the data is stored

  • Answered by AI
  • Q2. Formula of vlookup
  • Ans. 

    VLOOKUP is a function in Excel used to search for a value in a table and return a corresponding value.

    • VLOOKUP searches for a value in the first column of a table and returns a value in the same row from a specified column.

    • The formula syntax is =VLOOKUP(lookup_value, table_array, col_index_num, [range_lookup]).

    • Example: =VLOOKUP(A2, B2:D10, 3, FALSE) will search for the value in cell A2 in the range B2:D10 and return the...

  • Answered by AI

Skills evaluated in this interview

Interview Questionnaire 

1 Question

  • Q1. Leetcode medium questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare top leetcode questions

I appeared for an interview in Oct 2021.

Round 1 - Video Call 

(1 Question)

Round duration - 90 Minutes
Round difficulty - Medium

The first round was scheduled in the evening time.
First of all interviewer introduced himself and after my introduction 
He directly shoot first DSA question. The question was easy but conceptual. I have solved some question with same concept and he ask me to share the screen and code in online compiler. Finally I was able to get correct output with all the use cases and I was like "Half work done!"
Then he asked me very core concepts of JavaScript along with that Some Output based questions.
Then finally he asked me theory questions on React along with my experience in React. 
The interviewer was very helpful as well as polite. I don't think if he will not help me during interview I could crack the interview

  • Q1. 

    Is the Sentence a Pangram?

    Ninja is relocating to a place called NinjaGram, and for school admission, he is required to identify if a given sentence is a pangram. Your task is to assist Ninja in determini...

  • Ans. 

    Yes, the sentence is a pangram if it includes every letter of the English alphabet at least once.

    • Check if the sentence contains all 26 letters of the English alphabet.

    • Convert the sentence to lowercase to simplify the checking process.

    • Use a set to keep track of the letters present in the sentence.

    • Iterate through the sentence and add each unique letter to the set.

    • After iterating, check if the set contains all 26 letters.

  • Answered by AI

Interview Preparation Tips

Professional and academic backgroundI completed Computer Science Engineering from Vishwakarma Institute of Technology. Eligibility criteria1+ Years of ExperienceMPL interview preparation:Topics to prepare for the interview - Data Structures, OOPS, System Design, JavaScript, Operating System, Computer NetworksTime required to prepare for the interview - 3 monthsInterview preparation tips for other job seekers

Tip 1 : Code at least a single problem on your favourite coding platform with proper understanding of concept.
Tip 2 : Work on your resume, specifically try to grab some technical achievements(Hackathons, GSoc, etc) along with your degree which can stand out you from other candidates.
Tip 3 : Ask your friend for some mock interviews which can help you to excel in interview.

Application resume tips for other job seekers

Tip 1 : Project description should contain maximum keywords mentioned in Job Description. Success Matrix of project will give you an edge in the interview.
Tip 2 : Resume should be one page along with some clickable GitHub and Achievments links if possible.

Final outcome of the interviewSelected
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Internshala and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Aptitude questions were pretty easy like on speed etc

Round 2 - Coding Test 

Coding questions were also easy like patterns code, reverse string just basics

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