Interactive Bpo Services Interview Questions and Answers

Q1. Behavioral assessment
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Logical, react, SQL related questions

Q1. Interviewed by Business Head. Mostly behavioral questions and some past experience related
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Q1. Interview by VP. Frontend general technical questions
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Q1. Interviewed by Director. Competency based Leadership interview
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Q1. Yet to recieve the final status whether selected or rejected. HR asked payslip and other docs and shared the same.
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Q2. HRs are very friendly and quickly respond to your queries.
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Q1. Tell me Your good name and address or family background
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Q2. Qualification and experience
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Q3. Tell me what you liked here and what you didn't like
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Q4. Tell me your hobby
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Q1. Now you working or not and
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Q2. Confirm to salary of esic and incentives
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Shortlisted students were divided in group of 19

Selected students from gd got the call for case study round

Q1. Questions were based on the case study and guesstimates
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Q2. No. of aeroplane flying in the sky right now
Ans. 
It is impossible to accurately determine the exact number of airplanes flying in the sky at any given moment.
• The number of airplanes in the sky constantly changes due to take-offs, landings, and flights being at different stages.

• Factors such as time of day, weather conditions, and air traffic also affect the number of airplanes in the sky.

• Air traffic control systems may provide estimates of the number of airplanes in a
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Q3. How will u utilise 1 acre of land provided to u near ur college
Ans. 
I would utilize the 1 acre of land near my college for creating a sustainable community garden.
• Establishing vegetable and fruit gardens to promote healthy eating among students

• Setting up a composting area to reduce waste and enrich the soil

• Creating a space for outdoor classes and events to enhance learning and community engagement
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Q4. How to start a starbuck franchisein ur town
Ans. 
To start a Starbucks franchise in your town, you need to follow a specific process set by the company.
• Contact Starbucks corporate office to inquire about franchise opportunities

• Meet the financial requirements and submit a franchise application

• Find a suitable location for the Starbucks store

• Complete the required training and adhere to Starbucks' standards and guidelines
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Q5. Sql extraction of the given table and data
Ans. 
Use SQL query to extract data from a given table
• Use SELECT statement to retrieve data from the table

• Specify the columns you want to retrieve after SELECT

• Use FROM clause to specify the table name

• Add conditions using WHERE clause if needed

• Use ORDER BY clause to sort the results if necessary
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Q1. What is meant by Polymorphism
Ans. 
Polymorphism is the ability of a single function or method to operate on different types of data.
• Polymorphism allows objects of different classes to be treated as objects of a common superclass.

• There are two types of polymorphism: compile-time (method overloading) and runtime (method overriding).

• Example: Inheritance in object-oriented programming languages like Java allows for polymorphism.

• Example: Function overloading
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Q2. Write a program to find no of repeated characters in a string
Ans. 
Program to find number of repeated characters in a string
• Iterate through each character in the string

• Use a hashmap to store the count of each character

• Increment the count if character is already present in the hashmap

• Return the count of characters with count greater than 1
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Q3. About config file
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Q4. About scenario outline
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Q5. Tell me about yourself
Ans. 
I am a dedicated Quality Engineer with a strong background in ensuring product quality and compliance with industry standards.
• Experienced in conducting quality control tests and inspections

• Skilled in analyzing data and identifying areas for improvement

• Proficient in implementing quality management systems

• Strong attention to detail and problem-solving skills

• Excellent communication and teamwork abilities
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Q1. Difference between Cluster and Non-Cluster Index?
Ans. 
Cluster index physically orders the data rows in the table, while non-cluster index does not.
• Cluster index determines the physical order of data rows in the table.

• Non-cluster index does not affect the physical order of data rows.

• Cluster index is faster for retrieval of data in the order specified by the index.

• Non-cluster index is faster for retrieval of data based on specific columns.

• Example: Cluster index on a primary...read more
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Q2. Difference between SQL DELETE and SQL TRUNCATE
Ans. 
DELETE removes specific rows from a table, while TRUNCATE removes all rows from a table.
• DELETE is a DML command, while TRUNCATE is a DDL command.

• DELETE can be rolled back, while TRUNCATE cannot be rolled back.

• DELETE triggers delete triggers on each row, while TRUNCATE does not trigger any delete triggers.

• DELETE is slower as it maintains logs, while TRUNCATE is faster as it does not maintain logs.
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Q1. What is dpu and dpo
Ans. 
DPU stands for Defects Per Unit and DPO stands for Defects Per Opportunity. They are key metrics used in quality management.
• DPU measures the average number of defects in a product or process

• DPO measures the average number of opportunities for defects in a product or process

• DPU = Total number of defects / Total units produced

• DPO = Total number of defects / Total opportunities for defects
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Q2. What is focused sampling and normal sampling
Ans. 
Focused sampling involves selecting specific areas or items for inspection based on predetermined criteria, while normal sampling involves randomly selecting items for inspection.
• Focused sampling is used when specific areas or items need more attention or have higher risk

• Normal sampling is used when all items have equal chance of being selected for inspection

• Example of focused sampling: Inspecting high-risk components ...read more
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Q3. What are the 7 qc tools
Ans. 
The 7 QC tools are basic tools used in quality control to analyze and solve problems.
• Check sheet: Used to collect and organize data

• Histogram: Represents data distribution visually

• Pareto chart: Shows the most significant factors in a process

• Cause and effect diagram (Fishbone diagram): Identifies root causes of a problem

• Scatter diagram: Shows the relationship between two variables

• Control chart: Monitors process performan...read more
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Q4. What are the KRA's of an auditor
Ans. 
Key Result Areas (KRA's) of an auditor include evaluating financial statements, ensuring compliance with regulations, and identifying areas for improvement.
• Evaluating financial statements to ensure accuracy and compliance

• Ensuring compliance with regulations and internal policies

• Identifying areas for improvement in processes and controls

• Communicating findings and recommendations to management

• Conducting risk assessments ...read more
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Q5. How to give a feedback to a user
Ans. 
Feedback should be constructive, specific, and delivered in a respectful manner.
• Start with positive feedback before addressing areas for improvement

• Be specific about what the user did well and what needs improvement

• Use 'I' statements to avoid sounding accusatory

• Provide actionable suggestions for improvement

• Encourage open communication and ask for the user's perspective

• Follow up to see if the feedback was helpful and if
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Q6. If a user is consistently making an error and is not accepting those errors. As a quality auditors what is the role to sort this situation
Ans. 
The role of a quality auditor in addressing a user consistently making errors and not accepting them.
• Provide additional training or resources to help the user improve their skills

• Offer constructive feedback and guidance on how to avoid errors in the future

• Implement a system for monitoring and tracking errors to identify patterns and areas for improvement

• Encourage open communication and collaboration to address any unde...read more
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Q7. What is capitation
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Q1. Roles and responsibilities
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Reasoning and quants

Q1. What is custody services
Ans. 
Custody services involve safeguarding and managing financial assets on behalf of clients.
• Custody services typically include safekeeping of assets, settlement of trades, and collection of dividends and interest.

• Custodians may also provide reporting, tax support, and other administrative services to clients.

• Examples of custody service providers include banks, brokerage firms, and trust companies.
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Q2. Difference between Future and Forward contracts
Ans. 
Future contracts are standardized and traded on exchanges, while forward contracts are customized and traded over-the-counter.
• Future contracts are traded on exchanges, while forward contracts are traded over-the-counter.

• Future contracts are standardized in terms of contract size, expiration date, and settlement, while forward contracts are customized based on the needs of the parties involved.

• Future contracts are marke...read more
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