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Infosys IT Desktop Support Engineer Interview Questions and Answers

Updated 2 Jul 2024

Infosys IT Desktop Support Engineer Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

60 mints full stack developer

Round 2 - Assignment 

Full stack development

Interview Preparation Tips

Topics to prepare for Infosys IT Desktop Support Engineer interview:
  • Full Stack
Interview preparation tips for other job seekers - Fresher internship

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - HR 

(1 Question)

  • Q1. Basic things like to check communication skills.
Round 2 - One-on-one 

(1 Question)

  • Q1. Communication check

Interview Preparation Tips

Interview preparation tips for other job seekers - It support job very difficult and more stressful job. You need to work in rotational shifts and also in weekend. If you want peace don't go for this role.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jan 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Asking my self ,what me and what are doing now
Round 3 - Technical 

(1 Question)

  • Q1. Asking to me for my technical skills
Round 4 - Assignment 

Examination process to move into further rounds

Interview Preparation Tips

Interview preparation tips for other job seekers - If any kind of job to first improve your skills and mindsett and communication skills

I was interviewed in Feb 2022.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 2 - Technical 

(1 Question)

  • Q1. Hardware and networking
Round 3 - Technical 

(1 Question)

  • Q1. Network and Internet
Round 4 - Technical 

(1 Question)

  • Q1. Desktop support engineer

Interview Preparation Tips

Interview preparation tips for other job seekers - Desktop support engineer and hardware and networking
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at Veer Bahadur Singh Purvanchal University (VBSPU) and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Desktop support related
  • Q2. Technical related questions
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
No response
Round 1 - HR 

(5 Questions)

  • Q1. What is difference between share printer and network printer?
  • Ans. 

    A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.

    • Shared printer is connected to a single computer and shared over a network

    • Network printer is directly connected to the network

    • Shared printer requires the host computer to be turned on for printing

    • Network printer can be accessed by multiple users without relying on a single computer

  • Answered by AI
  • Q2. What is technical issues on desktop support engineer?
  • Ans. 

    Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.

    • Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures

    • Resolving software issues like operating system errors, application crashes, and driver conflicts

    • Providing support for network connectivity issues, printer problems, and peripheral device malfunctio

  • Answered by AI
  • Q3. Is system is restart multiple times what was the issue?
  • Ans. 

    The issue could be due to a hardware problem, software conflict, or a corrupt system file.

    • Check for any recent software installations or updates that may have caused conflicts

    • Look for any hardware issues such as overheating or faulty components

    • Check system logs for any error messages that may indicate a corrupt system file

    • Consider running diagnostic tests to identify the root cause of the restarts

  • Answered by AI
  • Q4. What is Dora process?
  • Ans. 

    DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.

    • Discover: Identify the current state of IT operations

    • Observe: Monitor and analyze the performance and issues

    • Rationalize: Evaluate and prioritize improvements

    • Automate: Implement automation to streamline processes

  • Answered by AI
  • Q5. What is the latest OS?
  • Ans. 

    The latest OS is Windows 11, released by Microsoft in October 2021.

    • Windows 11 is the latest operating system released by Microsoft

    • It was officially released in October 2021

    • Windows 11 comes with new features like a redesigned Start menu and Taskbar

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Really a very meaningful question send by hr to me for my better future thanks

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Domain related queries
Round 2 - Technical 

(1 Question)

  • Q1. Data centre related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go through the JD and it's enough to practice for job interview
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

I'm just writing this in order to view some interview questions please ignore

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about ur self
  • Q2. How are u doing
Interview experience
1
Bad
Difficulty level
-
Process Duration
More than 8 weeks
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is bsod? What is networking? What is pst and ost fills? How using ost pst fills? What is out look? Some off questions etc
  • Ans. 

    BSOD stands for Blue Screen of Death, a Windows error screen displayed when a system encounters a critical error. Networking refers to the practice of connecting computers and other devices to share resources. PST and OST files are used in Microsoft Outlook to store email data. Outlook is an email client developed by Microsoft.

    • BSOD is a Windows error screen that appears when a critical system error occurs.

    • Networking in...

  • Answered by AI
  • Q2. What is printer?
  • Ans. 

    A printer is a device that produces text or graphics on paper or other media.

    • Printers can be connected to computers or networks to produce physical copies of digital documents.

    • There are different types of printers such as inkjet, laser, and dot matrix printers.

    • Printers can be used for printing documents, photos, labels, and more.

    • Common printer manufacturers include HP, Canon, Epson, and Brother.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Ghvc

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - HR 

(8 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Why are you looking for a change?
  • Q6. Where do you see yourself in 5 years?
  • Q7. What are your strengths and weaknesses?
  • Q8. Tell me about yourself.
Round 2 - One-on-one 

(1 Question)

  • Q1. VPN related Outlook Related What is DNS what is DHCP how add network printer what is blue screen error scanner issues

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence with your answers

Infosys Interview FAQs

How many rounds are there in Infosys IT Desktop Support Engineer interview?
Infosys interview process usually has 2 rounds. The most common rounds in the Infosys interview process are Aptitude Test and Assignment.

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Infosys IT Desktop Support Engineer Reviews and Ratings

based on 1 review

3.0/5

Rating in categories

4.0

Skill development

2.0

Work-Life balance

3.0

Salary & Benefits

5.0

Job Security

3.0

Company culture

4.0

Promotions/Appraisal

3.0

Work Satisfaction

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