Infosys BPM Training Manager Interview Questions, Process, and Tips

I started my career in training by obtaining a degree in education and gaining experience in instructional design.

• Obtained a degree in education or related field

• Gained experience in instructional design

• Participated in training programs or workshops

• Developed strong communication and presentation skills

• Built a portfolio of successful training programs

• Stayed updated on industry trends and best practices

Service desk is a centralized point of contact for users to get help with IT issues and requests.

• Provides technical support and assistance to users

• Handles incidents and service requests

• Logs and tracks issues in a ticketing system

• Resolves issues or escalates to higher level support

• Communicates with users regarding status and resolution

ITSM stands for Information Technology Service Management, which is a set of practices for managing IT services.

• ITSM focuses on aligning IT services with the needs of the business

• It involves processes such as incident management, problem management, change management, and service level management

• ITSM frameworks like ITIL (Information Technology Infrastructure Library) provide guidelines for implementing best practices

ITIL V4 is the latest version of the Information Technology Infrastructure Library, a framework for IT service management.

• ITIL V4 focuses on integrating ITIL guidance with best practices from the worlds of DevOps, Agile, and Lean.

• It emphasizes the importance of collaboration, automation, and streamlining processes to improve IT service delivery.

• ITIL V4 introduces the Service Value System (SVS) which helps organizations...read more