IndiaLends Customer Service Manager Interview Questions and Answers

Q1. Basic about yourself
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Q1. About your experience
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General questions about the basics of insurance.

Q1. About my self and work experience
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Q2. Practical questions relate to customers' experiences with the required products.
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Q1. 1- Tell about yourself 2- why u want to do this sales job if u r fresher 3- why u left your previous organization 4 - your strength and weekness
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Q1. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and requirements of the position.
• I believe that fair compensation is important for any job.

• I am flexible and willing to negotiate based on the company's offer.

• I am more interested in finding the right fit and opportunity for growth than focusing solely on salary.

• I would like to learn more about the benefits and opportunities for advancement within the company
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Q2. Share details of your previous job.
Ans. 
I worked as a Customer Service Associate at XYZ Company.
• Handled customer inquiries and resolved complaints

• Provided product information and assistance to customers

• Processed orders, returns, and exchanges

• Maintained accurate customer records and updated databases

• Collaborated with other departments to ensure customer satisfaction
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Q3. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Service Associate with a strong focus on providing excellent customer support.
• I have worked in the customer service industry for 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have received multiple commendations for my exceptional communication and problem-solving skills.

• I am proficient in using CRM software and h...read more
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Q4. What do you know about policybazaar
Ans. 
Policybazaar is an online insurance comparison platform in India.
• Policybazaar allows customers to compare and buy insurance policies from various providers.

• It offers a wide range of insurance products including health, motor, travel, and life insurance.

• Policybazaar also provides customers with tools to calculate premiums and coverage amounts.

• The company was founded in 2008 and has since become one of the largest insura...read more
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Q1. Why should we hire you
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer service in my previous roles.

• I am a good listener and can empathize with customers to understand their needs and concerns.

• I am highly skilled in resolving customer issues and finding effective solutions.

• I am a quick learner and can adapt to new syst...read more
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Q2. Tell about yourself, why you want to join policybazaar what are your strengths
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I am a customer-oriented individual with strong communication skills. I am interested in joining Policybazaar to contribute to their mission of providing excellent customer service.
• I have experience in customer service roles where I have successfully resolved customer issues and provided exceptional support.

• I have excellent communication skills, both verbal and written, which allow me to effectively communicate with cu...read more
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Q1. Normal question like tell me about yourself? about work experience.letter she asked me sell me anything you want to select.i selected smartphone to sell .
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Q1. Asked about family background about work experience.thats it
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Q1. Tell about your self
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and escalations

• Proficient in using CRM systems and other customer service tools

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service perform
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Q2. What do you know about sales
Ans. 
Sales involves the process of selling products or services to customers in exchange for money.
• Sales is the process of identifying potential customers, understanding their needs, and persuading them to purchase a product or service.

• It involves building relationships with customers, providing information about products, and closing deals.

• Sales can be done through various channels such as face-to-face interactions, phone ...read more
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