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IndiaLends Customer Service Manager Interview Questions and Answers

Updated 6 Feb 2020

IndiaLends Customer Service Manager Interview Experiences

3 interviews found

Interview Questionnaire 

1 Question

  • Q1. India lends customer helpline customer number online loan app (O98,75,6I,9O,88) service tollfree BBG compromise with a new one of school and i have great day of school and I have a great day of school and ...

Interview Preparation Tips

Interview preparation tips for other job seekers - India lends customer helpline customer number online loan app (O98,75,6I,9O,88) service tollfree BBG compromise with a new one of school and i have great day of school and I have a great day of school and I have a great day

Interview Questionnaire 

1 Question

  • Q1. India lends customer helpline customer number online loan app (O98,75,6I,9O,88) service tollfree BBG compromise with a new one of school and i have great day of school and I have a great day of school and ...

Interview Preparation Tips

Interview preparation tips for other job seekers - India lends customer helpline customer number online loan app (O98,75,6I,9O,88) service tollfree BBG compromise with a new one of school and i have great day of school and I have a great day of school and I have a great day

Customer Service Manager Interview Questions Asked at Other Companies

Q1. How you will deal a Customer when our service regarding his car w ... read more
Q2. How to convince the customer that muthoot is best
Q3. How to handle customer and dealer channels
Q4. Do you have basic computer knowledge?
Q5. How would you explain how the sky looks like to a blind person?

Interview Questionnaire 

1 Question

  • Q1. India lends customer helpline customer number online loan app (O98,75,6I,9O,88) service tollfree BBG compromise with a new one of school and i have great day of school and I have a great day of school and ...

Interview Preparation Tips

Interview preparation tips for other job seekers - India lends customer helpline customer number online loan app (O98,75,6I,9O,88) service tollfree BBG compromise with a new one of school and i have great day of school and I have a great day of school and I have a great day

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Case Study 

The guesstimates were straight copy from the internet. Didnt even bother to use the brain.

Round 2 - Just one round 

(1 Question)

  • Q1. Guesstimates and other logical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Avoid attending the interview and save your valuable time
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. About your experience
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Jan 2024.

Round 1 - Aptitude Test 

General questions about the basics of insurance.

Round 2 - HR 

(2 Questions)

  • Q1. About my self and work experience
  • Q2. Practical questions relate to customers' experiences with the required products.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and make an effort to understand the company and its vision prior to attending the interview.

I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. 1- Tell about yourself 2- why u want to do this sales job if u r fresher 3- why u left your previous organization 4 - your strength and weekness
Round 2 - HR 

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't hesitate while speaking English and be active while sitting on chair

I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I am open to discussing salary based on the responsibilities and requirements of the position.

    • I believe that fair compensation is important for any job.

    • I am flexible and willing to negotiate based on the company's offer.

    • I am more interested in finding the right fit and opportunity for growth than focusing solely on salary.

    • I would like to learn more about the benefits and opportunities for advancement within the company

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Customer Service Associate at XYZ Company.

    • Handled customer inquiries and resolved complaints

    • Provided product information and assistance to customers

    • Processed orders, returns, and exchanges

    • Maintained accurate customer records and updated databases

    • Collaborated with other departments to ensure customer satisfaction

  • Answered by AI
  • Q3. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Associate with a strong focus on providing excellent customer support.

    • I have worked in the customer service industry for 5 years.

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information.

    • I have received multiple commendations for my exceptional communication and problem-solving skills.

    • I am proficient in using CRM software and h...

  • Answered by AI
  • Q4. What do you know about policybazaar
  • Ans. 

    Policybazaar is an online insurance comparison platform in India.

    • Policybazaar allows customers to compare and buy insurance policies from various providers.

    • It offers a wide range of insurance products including health, motor, travel, and life insurance.

    • Policybazaar also provides customers with tools to calculate premiums and coverage amounts.

    • The company was founded in 2008 and has since become one of the largest insura...

  • Answered by AI
Round 2 - Aptitude Test 
Round 3 - One-on-one 

(2 Questions)

  • Q1. Why should we hire you
  • Ans. 

    I have excellent communication skills, a strong customer service background, and a passion for helping others.

    • I have a proven track record of providing exceptional customer service in my previous roles.

    • I am a good listener and can empathize with customers to understand their needs and concerns.

    • I am highly skilled in resolving customer issues and finding effective solutions.

    • I am a quick learner and can adapt to new syst...

  • Answered by AI
  • Q2. Tell about yourself, why you want to join policybazaar what are your strengths
  • Ans. 

    I am a customer-oriented individual with strong communication skills. I am interested in joining Policybazaar to contribute to their mission of providing excellent customer service.

    • I have experience in customer service roles where I have successfully resolved customer issues and provided exceptional support.

    • I have excellent communication skills, both verbal and written, which allow me to effectively communicate with cu...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Difficulty level is below average, just a normal prep required
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Job Portal and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Normal question like tell me about yourself? about work experience.letter she asked me sell me anything you want to select.i selected smartphone to sell .
Round 3 - HR 

(1 Question)

  • Q1. Asked about family background about work experience.thats it

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident,if you already have an experience from sales then that will be easy.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell about your self
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and escalations

    • Proficient in using CRM systems and other customer service tools

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service perform

  • Answered by AI
  • Q2. What do you know about sales
  • Ans. 

    Sales involves the process of selling products or services to customers in exchange for money.

    • Sales is the process of identifying potential customers, understanding their needs, and persuading them to purchase a product or service.

    • It involves building relationships with customers, providing information about products, and closing deals.

    • Sales can be done through various channels such as face-to-face interactions, phone ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - So much pressure and it's target based company if don't do your target will be stay untill u finish it.

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