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Interactive Brokers Customer Service Representative Interview Questions and Answers

Updated 8 Apr 2024

Interactive Brokers Customer Service Representative Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Campus Placement and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Tell me about yourself within 5 minutes in the 5min of audio recording.

Round 2 - HR 

(2 Questions)

  • Q1. Write an Email for an frustrated customers query!
  • Ans. 

    Email response to frustrated customer query

    • Acknowledge the customer's frustration

    • Apologize for any inconvenience caused

    • Provide a solution or offer assistance to resolve the issue

    • Ensure the customer that their feedback is valued

    • Thank the customer for bringing the issue to your attention

  • Answered by AI
  • Q2. Write an essay on recent pandemic era by your point of view.
  • Ans. 

    The recent pandemic era has brought about significant changes in various aspects of life.

    • The pandemic has led to widespread lockdowns and restrictions, impacting businesses and economies globally.

    • Remote work and virtual communication have become the new norm, changing the way we work and interact with others.

    • Healthcare systems have been overwhelmed, leading to a focus on public health measures and vaccination efforts.

    • T...

  • Answered by AI

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. About your self Experience Last company name What process of last company How left your previous job
  • Q2. Last experience of company
  • Ans. 

    My last experience with the company was positive and I enjoyed working with a diverse team.

    • Worked closely with a diverse team to address customer concerns

    • Received positive feedback from customers for resolving issues efficiently

    • Participated in training sessions to improve customer service skills

  • Answered by AI

Interview Preparation Tips

Topics to prepare for 5paisa Capital Ltd. Customer Care Executive interview:
  • Normal
Interview preparation tips for other job seekers - It's a good company to start your career with 5 paisa .
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self ?
  • Ans. 

    I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. What do you know about stocks market?
  • Ans. 

    Stock market is a platform where buying, selling, and issuing of shares of publicly-held companies take place.

    • Stock market is a place where investors can buy and sell shares of publicly traded companies.

    • Stock prices are influenced by various factors such as company performance, economic indicators, and market trends.

    • Investors can make profits by buying low and selling high, or through dividends paid by the company.

    • Ther...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is Derivatives?
  • Ans. 

    Derivatives are financial instruments whose value is derived from an underlying asset or group of assets.

    • Derivatives can be used for hedging, speculation, or arbitrage.

    • Examples of derivatives include futures contracts, options, and swaps.

    • Derivatives allow investors to take positions on the future price movements of assets without actually owning the assets.

  • Answered by AI
  • Q2. What do you know about Future and options and Mutual fund?
  • Ans. 

    Futures and options are financial instruments that derive their value from an underlying asset, while mutual funds pool money from multiple investors to invest in a diversified portfolio of securities.

    • Futures and options are types of financial derivatives that allow investors to speculate on the price movements of an underlying asset without actually owning it.

    • Mutual funds are investment vehicles that pool money from m...

  • Answered by AI

I applied via Recruitment Consulltant and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tellme about your self
  • Q2. What is stock market
  • Ans. 

    Stock market is a platform where publicly traded companies issue and trade their stocks.

    • Stock market is a place where investors buy and sell shares of publicly traded companies.

    • It provides a platform for companies to raise capital by issuing stocks.

    • The stock market is influenced by various factors such as economic indicators, political events, and company performance.

    • Examples of stock markets include the New York Stock

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep knowledge of stock market
What is stock market
What is nifty50, Bank nifty, Sensex
What is commodity
What is derivative
What is mutual fund
What is the benefits of stock market

I applied via LinkedIn and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They Generally ask about your introduction, general conversation to test your interactive skills and they may ask you to sell a product and its the tricky thing so you should prepare for that.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare your best and dont be tensed over the interview.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction, family background.
Round 3 - HR 

(1 Question)

  • Q1. Intro, experience related questions, willingness to travel, timing, jd
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself and your experience?
  • Q2. Why did you leave your last organization?

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst response and lying over the hike and the salary amount.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself ? What are your educational qualifications ? About your personal family background.
Round 2 - One-on-one 

(1 Question)

  • Q1. About basic questions in regards to share market.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(6 Questions)

  • Q1. What do you know about stock market?
  • Ans. 

    The stock market is a platform where investors can buy and sell shares of publicly traded companies.

    • Stock market is a place where investors can buy and sell shares of publicly traded companies

    • Prices of stocks are determined by supply and demand

    • Investors can make profits by buying low and selling high

    • Stock market indices like S&P 500 and Dow Jones represent the overall performance of the market

  • Answered by AI
  • Q2. Tell me about yourself, your educational details, your hobbies and interests and your family background
  • Q3. What is your salary expectations?
  • Q4. Are you comfortable doing rotational shifts without pick up and drop facility?
  • Q5. What do you know about trading?
  • Ans. 

    Trading involves buying and selling financial instruments such as stocks, bonds, and commodities in order to make a profit.

    • Trading is the act of buying and selling financial instruments such as stocks, bonds, commodities, and currencies.

    • Traders aim to make a profit by taking advantage of price fluctuations in the market.

    • Different types of trading include day trading, swing trading, and long-term investing.

    • Trading can b...

  • Answered by AI
  • Q6. Do you have any plans for further studies?

Interview Preparation Tips

Topics to prepare for Sharekhan Customer Service Executive interview:
  • Stock Market

I applied via Walk-in

Interview Questionnaire 

2 Questions

  • Q1. Product information and selling skills questions.
  • Q2. How to sell your products
  • Ans. 

    To sell products, understand customer needs, highlight product benefits, offer incentives, and provide excellent customer service.

    • Understand customer needs and tailor your pitch accordingly

    • Highlight the benefits of your product, not just the features

    • Offer incentives such as discounts or free trials to entice customers

    • Provide excellent customer service to build trust and loyalty

    • Use social media and other marketing chann

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident be positive
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Interactive Brokers Interview FAQs

How many rounds are there in Interactive Brokers Customer Service Representative interview?
Interactive Brokers interview process usually has 2 rounds. The most common rounds in the Interactive Brokers interview process are Aptitude Test and HR.
What are the top questions asked in Interactive Brokers Customer Service Representative interview?

Some of the top questions asked at the Interactive Brokers Customer Service Representative interview -

  1. Write an essay on recent pandemic era by your point of vi...read more
  2. Write an Email for an frustrated customers que...read more

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Interactive Brokers Customer Service Representative Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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₹5.8 L/yr - ₹7 L/yr
108% more than the average Customer Service Representative Salary in India
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