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Ileads Auxiliary Services

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3.2

based on 103 Reviews

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Ileads Auxiliary Services Customer Support Executive Interview Questions and Answers

Updated 14 Jun 2024

Ileads Auxiliary Services Customer Support Executive Interview Experiences

1 interview found

Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 14 Jun 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Was asked about my introduction
    • Add your answer
  • Q2. What are the qualities of a good customer care executive?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence is the key.

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Interview Tips & Stories
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

Indiamart Intermesh user image Artham Shravani

posted on 16 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(6 Questions)

  • Q1. How to filter easy way of the candidate?
  • Ans. 

    Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.

    • Assess communication skills through a mock customer interaction scenario.

    • Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.

    • Review customer service experience by asking about previous roles and responsibilities in custom...

    • Answered by AI
    Add your answer
  • Q2. How to select the hard worker candidate?
  • Ans. 

    Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.

    • Look for candidates who have a track record of meeting deadlines and exceeding expectations.

    • Ask about their previous work experiences and how they handled challenging situations.

    • Consider their willingness to take on additional responsibilities and go the extra mile.

    • Evaluate their ability to prioritize tasks and manage the...

    • Answered by AI
    Add your answer
  • Q3. What is bb&e-com?
  • Ans. 

    bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.

    • Customer support software platform

    • Helps businesses manage customer interactions

    • Streamlines customer support processes

    • Answered by AI
    Add your answer
  • Q4. What us customer handling?
  • Ans. 

    Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.

    • Listening actively to customers' concerns and questions

    • Providing accurate and timely information or solutions

    • Maintaining a positive and helpful attitude

    • Resolving conflicts or issues effectively

    • Following up with customers to ensure satisfaction

    • Answered by AI
    Add your answer
  • Q5. What you know about customer handling?
  • Ans. 

    Customer handling involves effectively communicating with customers to address their needs and concerns.

    • Active listening to understand customer issues

    • Empathy to show understanding and care towards customers

    • Problem-solving skills to find solutions to customer problems

    • Patience to handle difficult customers calmly

    • Clear communication to provide information and updates to customers

    • Conflict resolution to resolve disputes and

    • Answered by AI
    Add your answer
  • Q6. What is bb & e-com?
  • Ans. 

    BB & E-com stands for Business to Business and E-commerce.

    • BB refers to Business to Business transactions between companies.

    • E-com refers to E-commerce, which involves buying and selling goods or services over the internet.

    • BB & E-com are important aspects of modern business operations.

    • Examples: Amazon selling products to other businesses (BB) and consumers (E-com).

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Attempt the interview politely and confidently. Be truth and stay on your words. Search for your dream job until you get a job.

Customer Support Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 17 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Group discussion with 10 other people

Round 2 - HR 

(2 Questions)

  • Q1. Introduction to your self
    • Add your answer
  • Q2. Previous company experience
    • Add your answer

Customer Support Executive Interview Questions & Answers

CARS24 user image Anonymous

posted on 22 Mar 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Coustomer support executive
    • Add your answer
  • Q2. Basic information about your self
    • Add your answer
  • Q3. What is your name and wh
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Coustomer support executive
Is very good work

Customer Support Executive Interview Questions & Answers

BYJU'S user image Anonymous

posted on 25 Jul 2022

I applied via Company Website and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. How you connect the people as well Ans. My politeness is the to connect the with bothem of his heart
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. How to deal the people I gave him all his questions answered which he required
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I advise every person to build your skills and make you a professional
Then you got your dream job

Customer Support Executive Interview Questions & Answers

Whitehat jr user image Anonymous

posted on 13 May 2021

Interview Questionnaire 

1 Question

  • Q1. About my previous job and how well can I bring changes in white hat.
    • Add your answer

Customer Service Executive Interview Questions & Answers

Asian Paints user image Anonymous

posted on 23 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. What are you like are profile
    • Add your answer
Round 2 - Aptitude Test 

I don't have specific details on the aptitude test used by Asian Paints for hiring or assessment purposes. However, it's common for aptitude tests to assess numerical reasoning, verbal reasoning, logical reasoning, and sometimes include situational judgment questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on tailoring your resume and cover letter to each job application. Network actively, utilize online platforms, and attend industry events. Prepare for interviews by researching the company and practicing common questions. Highlight your skills, accomplishments, and relevant experiences. Stay persistent, remain positive, and don't be discouraged by rejection. Continuously update your skills and adapt to industry trends.

Customer Care Executive Interview Questions & Answers

Tata Projects user image Vivek Pratap

posted on 9 Aug 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

What's your view on increasing technology in world

Round 2 - Aptitude Test 

Normal aptitude test

Round 3 - One-on-one 

(2 Questions)

  • Q1. How's your day today?
  • Ans. 

    My day is going well, thank you for asking.

    • Started the day with a productive morning routine

    • Handled several customer inquiries efficiently

    • Enjoyed a quick lunch break with colleagues

    • Currently working on resolving a complex issue for a customer

    • Answered by AI
    Add your answer
  • Q2. What you know about Zomato
  • Ans. 

    Zomato is a popular online food delivery and restaurant discovery platform.

    • Zomato allows users to search for restaurants, read reviews, and order food online.

    • It provides information on menus, photos, and user ratings for various restaurants.

    • Zomato also offers food delivery services in many cities around the world.

    • Users can earn loyalty points and discounts by using the platform regularly.

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

Info Edge user image rishab ric

posted on 26 Aug 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me something about yourself.
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.

    • I have X years of experience in customer service roles.

    • I am skilled in active listening and problem-solving.

    • I strive to provide excellent customer service and ensure customer satisfaction.

    • I am proficient in using CRM systems and handling customer inquiries via phone, email, and chat.

    • I have received positive...

    • Answered by AI
    Add your answer

Customer Relationship Manager Interview Questions & Answers

Hero MotoCorp user image Devesh Kumar

posted on 4 Jan 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jan 2024. There were 8 interview rounds.

Round 1 - Aptitude Test 

Assess the individual's aptitude for customer satisfaction.

Round 2 - Group Discussion 

Group discussion plays a crucial role in shaping an individual's aptitude and behavior.

Round 3 - Technical 

(1 Question)

  • Q1. What is the purpose of the person knowledge test?
    • Add your answer
Round 4 - Case Study 

A case study for in-depth knowledge.

Round 5 - Coding Test 

The most effective knowledge for coding.

Round 6 - Assignment 

A reporter disappeared while on assignment in a war zone.

Round 7 - HR 

(2 Questions)

  • Q1. What is the importance of effort and honesty in your job?
    • Add your answer
  • Q2. What has been your best experience that contributed to your performance at work?
    • Add your answer
Round 8 - One-on-one 

(2 Questions)

  • Q1. What are the best strategies to achieve positive results in a one-on-one interview round?
    • Add your answer
  • Q2. What is the importance of your job?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - What is your level of confidence regarding this job?
More about working at Ileads Auxiliary Services

Ileads Auxiliary Services Interview FAQs

How many rounds are there in Ileads Auxiliary Services Customer Support Executive interview?
Ileads Auxiliary Services interview process usually has 1 rounds. The most common rounds in the Ileads Auxiliary Services interview process are HR.
How to prepare for Ileads Auxiliary Services Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Ileads Auxiliary Services. The most common topics and skills that interviewers at Ileads Auxiliary Services expect are Inbound Process, customer care, customer support, Customer Satisfaction and Customer Satisfaction Index.

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Ileads Auxiliary Services Interviews By Designations

Interview Questions for Popular Designations

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based on 1 Ileads Auxiliary Services interview
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Low Confidence means the data is based on a small number of responses received from the candidates.

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Ileads Auxiliary Services Customer Support Executive Salary
based on 6 salaries
₹1.5 L/yr - ₹2.6 L/yr
22% less than the average Customer Support Executive Salary in India
View more details

Ileads Auxiliary Services Customer Support Executive Reviews and Ratings

based on 3 reviews

4.0/5

Rating in categories

3.7

Skill development

1.0

Work-Life balance

3.7

Salary & Benefits

2.7

Job Security

2.2

Company culture

3.3

Promotions/Appraisal

3.3

Work Satisfaction

Explore 3 Reviews and Ratings
Ileads Auxiliary Services Salaries in India
Team Lead
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₹1.4 L/yr - ₹4.2 L/yr

Customer Care Executive
21 salaries
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₹0.9 L/yr - ₹2.2 L/yr

Assistant Manager
15 salaries
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₹4 L/yr - ₹5.4 L/yr

Sales Executive
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₹1.7 L/yr - ₹4 L/yr

Cce Executive
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₹1 L/yr - ₹2.2 L/yr

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