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IIFL Securities Customer Care Executive Interview Questions and Answers
IIFL Securities Customer Care Executive Interview Experiences
1 interview found
Selected
I applied via Walk-in and was interviewed in Feb 2022. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Firstly they had asked questions regarding what is insurance policy and it's required to take or not?
- Ans. Having insurance will give you peace of mind. Life is uncertain, and life insurance can offer financial assistance to our family when we are no longer around. We can also plan our retirement by taking a retirement plan where we will receive a monthly income.
- Q2. How to build customer relationships with the NBFC ?
- Ans.
Building customer relationships with NBFC involves personalized communication, timely responses, and transparency.
Personalized communication: Address customers by name and tailor solutions to their needs.
Timely responses: Respond promptly to queries and complaints to show customers that their concerns are valued.
Transparency: Be honest and upfront about fees, terms, and conditions to build trust with customers.
Offer lo...
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Selected
I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. What do you know about technical support
- Ans.
Technical support involves providing assistance and guidance to customers facing technical issues with products or services.
Technical support involves troubleshooting technical issues for customers
It may include providing guidance on how to use a product or service
Technical support representatives often use tools like remote desktop software to assist customers
Good technical support requires strong communication skills...
- Q2. Introduction of youself
- Ans.
I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service and resolving customer issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, complaints, and feedback
I have a strong ability to empathize with customers and find solutions to their problems
I am proficient in using CRM systems and other customer service tools
I h...
Customer Care Executive Interview Questions & Answers
SBI Cards & Payment Services
Anonymous
posted on 14 Aug 2024
I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.
Basic Test to check grammar knowledge.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
- Q2. Explain a difficult situation which you handled yourself
Interview Preparation Tips
I applied via Website and was interviewed before Sep 2022. There were 3 interview rounds.
There was a interview taken
(3 Questions)
- Q1. Interview taken
- Q2. Tell me about yourself
- Q3. Interview round
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Oct 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Introduction about yourself
- Ans.
I am a dedicated and experienced customer service professional with a strong focus on providing excellent support and resolving issues efficiently.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and resolving technical issues
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. English communication
(2 Questions)
- Q1. Introduction about your self
- Q2. If your experienced they will ask questions regarding that , if you are a fresher they check your communication
Online Assessment test
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Q2. What is about your abilities
- Ans.
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
Excellent communication skills - able to effectively communicate with customers and colleagues
Strong problem-solving abilities - can quickly identify and resolve customer issues
Customer-centric approach - always prioritize customer satisfaction and strive to exceed their expectations
Customer Service Executive Interview Questions & Answers
Sharekhan
Niraj Sonawane
posted on 10 Aug 2023
Selected
I applied via Referral and was interviewed in Jul 2023. There were 3 interview rounds.
(1 Question)
- Q1. Introduction, family background.
(1 Question)
- Q1. Intro, experience related questions, willingness to travel, timing, jd
Customer Service Executive Interview Questions & Answers
Axis Direct
Anonymous
posted on 27 Sep 2022
I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Related my education
- Q2. Related my experience
Interview Preparation Tips
- Tally ERP
- Advanced Excel
- MS Office
Selected
I applied via Referral
(2 Questions)
- Q1. They say wear small clothes
- Q2. Told to wear samll clothes like show cleavage
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
SBI Cards & Payment Services
Anonymous
posted on 20 Sep 2021
I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.
Interview Preparation Tips
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52
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