IIFL Home Finance Associate Relationship Manager Interview Questions and Answers

Company policy norms refer to the rules and guidelines set by the company for employees to follow.

• Company policy norms cover areas such as dress code, attendance, communication, and ethics.

• Employees are expected to adhere to these norms to maintain a positive work environment.

• Violating company policy norms can result in disciplinary action, including warnings or termination.

• Regular training sessions may be conducted to

Personal loans are unsecured loans that can be used for various purposes.

• Personal loans are not backed by collateral

• Interest rates on personal loans are usually higher than secured loans

• Personal loans can be used for debt consolidation, home improvement, medical expenses, etc.

• The loan amount and interest rate depend on the borrower's credit score and income

• Repayment terms for personal loans are usually fixed and range

Documents required for personal loan

• Identity proof (Aadhaar card, passport, driving license)

• Address proof (utility bills, rental agreement, voter ID)

• Income proof (salary slips, bank statements, ITR)

• Employment proof (offer letter, appointment letter, experience letter)

• Loan application form

• Passport size photographs

To increase loyal customer base, focus on customer satisfaction, personalized experiences, loyalty programs, and social media engagement.

• Provide excellent customer service and address any issues promptly

• Offer personalized experiences and tailor products/services to individual needs

• Implement a loyalty program with rewards and incentives

• Engage with customers on social media and respond to feedback

• Create a sense of commun...read more

Retaining customers is crucial for business growth. Here are some ways to do it.

• Provide excellent customer service

• Offer loyalty programs and rewards

• Personalize communication and offers

• Regularly ask for feedback and act on it

• Stay in touch through email, social media, or newsletters