IDFC FIRST Bank Operations Executive Interview Questions and Answers

To handle customer queries, it is important to actively listen, empathize, provide accurate information, and offer solutions.

• Actively listen to the customer's query and let them fully explain their issue.

• Empathize with the customer and acknowledge their concerns.

• Provide accurate and relevant information to address their query.

• Offer appropriate solutions or alternatives to resolve their issue.

• Ensure clear communication

To sell banking products, I would focus on understanding the customer's needs and offering personalized solutions.

• Listen to the customer's needs and tailor the product offering accordingly

• Provide clear and concise information about the product and its benefits

• Offer additional services or products that complement the customer's needs

• Build trust and rapport with the customer to establish a long-term relationship

• Stay up-t...read more