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IDFC FIRST Bank Customer Service Manager Interview Questions and Answers for Experienced

Updated 27 Nov 2022

IDFC FIRST Bank Customer Service Manager Interview Experiences for Experienced

2 interviews found

Customer Service Manager Interview Questions & Answers

user image Raghu shejwadkar

posted on 27 Nov 2022

I applied via Walk-in and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

It’s normal McQ test about calculation

Round 3 - One-on-one 

(2 Questions)

  • Q1. If experience in work den related to that they ask questions
  • Q2. About yourself and y you need to join banking sector

Interview Preparation Tips

Interview preparation tips for other job seekers - Always Be confident and tell what you know if don’t know den tell it that I don’t know

I applied via Recruitment Consultant and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About my previous job,about the audit in bank and they mainly focus on sells portion and insurance

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident

Customer Service Manager Interview Questions Asked at Other Companies for Experienced

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I applied via Walk-in and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

This round include general aptitude questions

Round 3 - HR 

(2 Questions)

  • Q1. Introduction and future goals?
  • Q2. Why you want to work ??Why with us??

Interview Preparation Tips

Interview preparation tips for other job seekers - I went through 3 rounds interview in HDFC bank and all the rounds are more into personal and case studies question based

I applied via Walk-in and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction and any self topic in Hindi, about company
  • Q2. Self introduction and a topic in Hindi
  • Ans. Any general topic like about Hyderabad, best friend,about college
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing much and difficult..be confident and express what you are!!

I applied via Referral and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Regarding yourself, strength in banking products, achievement

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident while answering, always give positive reply.
LI and Gi journey from last company needs to explain.

I applied via Referral and was interviewed before Nov 2018. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Brief about ourself, Roles and Responsibility of previous job handled, Achievements in the job, Total revenue generated, How much CASA and revenue can you do in a month.
  • Ans. 

    Experienced Assistant Manager with proven track record in driving revenue growth through effective management of CASA accounts.

    • Managed a team of sales representatives to achieve monthly revenue targets

    • Implemented strategies to increase CASA deposits by 20% within first year

    • Generated over $1 million in revenue in previous role

    • Achieved 15% growth in total revenue in the last quarter

    • Confident in ability to increase CASA a

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good attire
Be confident
Prepare before a day.

I applied via Referral and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Team work is increasing our business

Interview Preparation Tips

Interview preparation tips for other job seekers - Axis bank policy is very good but here HR and RSM is not doing anything for employee

I applied via Referral and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Engkish, reasoning, mathematics, computer awareness

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself, why do you want to work in bank. ? ¿¡!!

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn all the basic baking knowledge.
What is crr, slr, saving and current accoynt,

Interview Questionnaire 

3 Questions

  • Q1. Why you quit last job?
  • Q2. What are the work area are you handle at your current organization
  • Q3. What do you know about insurance
  • Ans. 

    Insurance is a contract between an individual and an insurance company to protect against financial loss.

    • Insurance provides financial protection against unexpected events such as accidents, illnesses, and natural disasters.

    • Premiums are paid to the insurance company in exchange for coverage.

    • Types of insurance include health, life, auto, home, and business insurance.

    • Insurance policies have terms and conditions that outli...

  • Answered by AI

I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What are the products u achivied and how.
  • Ans. I did casa and cross sell products. i Do daily cold calls and generate leads then i follow and close the leads.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Product Knowledge and process. They expect sales pitch.

IDFC FIRST Bank Interview FAQs

How many rounds are there in IDFC FIRST Bank Customer Service Manager interview for experienced candidates?
IDFC FIRST Bank interview process for experienced candidates usually has 3 rounds. The most common rounds in the IDFC FIRST Bank interview process for experienced candidates are Resume Shortlist, Aptitude Test and One-on-one Round.
How to prepare for IDFC FIRST Bank Customer Service Manager interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IDFC FIRST Bank. The most common topics and skills that interviewers at IDFC FIRST Bank expect are Customer Satisfaction, Customer Service, Deployment, MIS and Management.
What are the top questions asked in IDFC FIRST Bank Customer Service Manager interview for experienced candidates?

Some of the top questions asked at the IDFC FIRST Bank Customer Service Manager interview for experienced candidates -

  1. About my previous job,about the audit in bank and they mainly focus on sells po...read more
  2. Related Branch Banking and my rol...read more

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IDFC FIRST Bank Customer Service Manager Salary
based on 171 salaries
₹2.7 L/yr - ₹8 L/yr
14% less than the average Customer Service Manager Salary in India
View more details

IDFC FIRST Bank Customer Service Manager Reviews and Ratings

based on 22 reviews

3.7/5

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3.4

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3.4

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3.9

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3.9

Job security

3.7

Company culture

3.7

Promotions

3.2

Work satisfaction

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