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IDFC FIRST Bank Call Center Executive Interview Questions and Answers

Updated 16 Dec 2023

IDFC FIRST Bank Call Center Executive Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
2-4 weeks
Result
-

I applied via Referral and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. HR interview questions · Tell me something about yourself and your educational background. · What are your strengths? · What are your weaknesses?
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Numerical ,logical,grammer test was there it was medium to easy level English language test was professional expertise,online test monitored continuously.you can take help if you are physically challenged or enabled due to unforeseen activities such as internet connection problem or any problem at home

Round 3 - HR 

(6 Questions)

  • Q1. HR ROUND WAS very tough honestly.but i was selected because i came before the scheduled time.and interview was not on time.so punctuality and honesty was important for any interview i guess.
  • Q2. Tell me about yourself
  • Q3. Tell me about your family
  • Q4. Tell me about your work experience
  • Q5. Tell me about why should we select you
  • Q6. Are you an immediate joiner
Round 4 - Group Discussion 

English language test
Grammer check
Paraphrasing

Round 5 - Technical 

(1 Question)

  • Q1. After training there was technical round test which was taken on the floor by the operations manager itself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be patient
Never loose hope
It is your choice to stay not their choice to keep you or not keep you
Doesn't matter what position you get
If you are having a ball with your colleague and enjoying the work
Then take the lead
And yes there will be a point where you will e burn out then tell immediately to your supervisor or trainer or immediate trainer

Call Center Executive Interview Questions Asked at Other Companies

Q1. What is your experience what is your language total expense langu ... read more
asked in Lbf Travel
Q2. Sell the product Which they're giving you as a tasks
asked in Job Shop
Q3. What is a job shop ?
Q4. What are some products, other than PC, that Microsoft sells?
Q5. How to manage problems regarding the job.

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Telephonic Call 

(1 Question)

  • Q1. Hw will u handle ur work pressure

Interview Preparation Tips

Interview preparation tips for other job seekers - Just for the questions like tell me about yourself and bank related questions

I was interviewed in Feb 2022.

Round 1 - Telephonic Call 

(1 Question)

  • Q1. How will you handle your work pressure

Interview Preparation Tips

Interview preparation tips for other job seekers - I was an telephonic interview so no need to hesitate and blabbering in the interview.

IDFC FIRST Bank interview questions for designations

 Customer experience Specialist

 (1)

 Team Lead Operations

 (1)

 Transaction Monitoring Officer

 (1)

 Operations Executive

 (2)

 Sales Executive

 (2)

 Field Executive

 (2)

 Seles Executive

 (1)

 BD Executive

 (1)

Interview questions from similar companies

I applied via Walk-in and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Do you want to relocate
  • Q2. Why you want to change you field
  • Q3. Do you comfortable to work more than office time
  • Q4. Do you ready for outside work

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience with HR manager

I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Need to have patience
Round 2 - sales skills 

(1 Question)

  • Q1. Why should we hire you.

Interview Preparation Tips

Interview preparation tips for other job seekers - need to accept what ever the recruiter says.

I applied via Walk-in and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - No more question asked. Asked about your qualification, family members etc.

I applied via Company Website and was interviewed before Nov 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Online test on computer 15 question you solve at list 9 out of 15.after that you clear that round

Round 3 - Writing test 

(1 Question)

  • Q1. Essay writing in english
  • Ans. Who is your role model essay
  • Answered Anonymously
Round 4 - HR 

(3 Questions)

  • Q1. Tell about your self ?
  • Q2. Family background what is your goal ?
  • Q3. You know about your role in our organization ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Give answers proper and don't feel uncomfortable speaking well

I applied via Referral and was interviewed before Aug 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How to react and advice to banking customer
  • Ans. 

    To react and advise banking customers, listen actively, understand their needs, provide relevant information, offer suitable solutions, and ensure excellent customer service.

    • Listen actively to the customer's concerns and needs

    • Understand the customer's financial goals and objectives

    • Provide relevant information about banking products and services

    • Offer suitable solutions tailored to the customer's needs

    • Ensure excellent cu

  • Answered by AI
  • Q2. How to solving the customer issue .
  • Ans. 

    Solving customer issues requires active listening, empathy, and prompt action.

    • Listen actively to the customer's concerns and ask clarifying questions.

    • Show empathy and understanding for their situation.

    • Take prompt action to resolve the issue, whether it's offering a solution or escalating to a higher authority.

    • Follow up with the customer to ensure their satisfaction and address any further concerns.

  • Answered by AI
  • Q3. How to get relationship with bank customer
  • Ans. 

    To build a relationship with bank customers, one must focus on providing excellent customer service and personalized attention.

    • Listen actively to their needs and concerns

    • Offer customized solutions based on their financial goals

    • Follow up regularly to ensure satisfaction

    • Provide educational resources and financial advice

    • Be transparent and honest in all interactions

    • Show appreciation and gratitude for their business

    • Attend c...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I already working in HDFC as a sales executive I interviewed in ICICI they asking my strength and my weakness I told my strength is confident and loyalty my weakness is my anger .Then they gave offer for that same day I got a asset department .

I applied via Newspaper Ad and was interviewed before Feb 2019. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. What is your father occupation? And what type of Business?
  • Q2. How can you sell stapler.
  • Ans. 

    A stapler is an essential tool for organizing documents and keeping them together.

    • Highlight the convenience of using a stapler over paper clips or rubber bands.

    • Emphasize the professional appearance of stapled documents.

    • Demonstrate the durability and longevity of the stapler.

    • Offer a variety of stapler sizes and styles to fit different needs.

    • Provide a competitive price point compared to other office supply stores.

    • Offer a...

  • Answered by AI
  • Q3. Easy..just show stapler to a person that this is steel and best branded.
  • Q4. Are you comfortable to do non sitting jobs

Interview Preparation Tips

Interview preparation tips for other job seekers - Simply said In interview I and my family staying in a joint family. I and my three brother are four member and father and mother
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IDFC FIRST Bank Interview FAQs

How many rounds are there in IDFC FIRST Bank Call Center Executive interview?
IDFC FIRST Bank interview process usually has 2-3 rounds. The most common rounds in the IDFC FIRST Bank interview process are Resume Shortlist, Telephonic Call and HR.
What are the top questions asked in IDFC FIRST Bank Call Center Executive interview?

Some of the top questions asked at the IDFC FIRST Bank Call Center Executive interview -

  1. After training there was technical round test which was taken on the floor by t...read more
  2. HR ROUND WAS very tough honestly.but i was selected because i came before the s...read more

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IDFC FIRST Bank Call Center Executive Interview Process

based on 2 interviews

1 Interview rounds

  • Resume Shortlist Round
View more
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