700+ ICICI Bank Interview Questions and Answers

Credit cards offer convenience, financial flexibility, rewards, and protection against fraud.

• Convenience: Credit cards allow you to make purchases without carrying cash or writing checks.

• Financial flexibility: Credit cards provide a line of credit that can be used for unexpected expenses or emergencies.

• Rewards: Many credit cards offer rewards programs, such as cashback, travel points, or discounts on purchases.

• Protection against fraud: Credit cards often come with fraud prote...read more

To fulfill sales targets, I focus on building strong relationships with clients, identifying their needs, and providing tailored solutions.

• I prioritize building strong relationships with clients to establish trust and loyalty

• I identify the specific needs of each client and provide tailored solutions to meet those needs

• I regularly review my progress towards targets and adjust my approach as needed

• I stay up-to-date on industry trends and product knowledge to better serve my cli...read more

CIBIL is a credit information company that maintains credit records of individuals and companies.

• CIBIL stands for Credit Information Bureau (India) Limited.

• It is a credit information company that collects and maintains credit records of individuals and companies.

• Creditors use CIBIL reports to evaluate the creditworthiness of borrowers before lending money.

• CIBIL reports contain information on credit history, outstanding loans, defaults, and credit inquiries.

• Credit managers che...read more

Debt service coverage ratio measures a company's ability to pay its debt obligations. Interest coverage ratio measures a company's ability to pay interest on its debt.

• Debt service coverage ratio is calculated by dividing a company's net operating income by its total debt service.

• A ratio of 1 or higher indicates that a company is generating enough income to cover its debt obligations.

• Interest coverage ratio is calculated by dividing a company's earnings before interest and tax...read more

Sales is the process of selling products or services to customers. Customer relationship management is the practice of managing interactions with customers to improve relationships and increase sales.

• Sales involves identifying potential customers, presenting products or services, and closing deals

• Customer relationship management involves understanding customer needs, providing personalized service, and building long-term relationships

• Effective customer relationship management...read more

The bank will pass a journal entry to record deposits received.

• Debit the bank account for the total amount of deposits received

• Credit the customer's account for the same amount

• Example: Debit Bank Account $10,000, Credit Customer Account $10,000

Working capital loan processing involves assessing the borrower's financials and determining the appropriate loan amount and repayment terms.

• Assess the borrower's financials, including cash flow, revenue, and expenses

• Determine the appropriate loan amount and repayment terms based on the borrower's financials and creditworthiness

• Consider various methods of working capital financing, such as lines of credit, invoice financing, and merchant cash advances

• Collect and review all ne...read more

Mortgage procedures and documentation

• Mortgage procedures involve application, underwriting, approval, and closing

• Documentation includes income verification, credit report, property appraisal, and title search

• Borrowers need to provide proof of income, employment, and assets

• Lenders require a down payment and may charge fees for origination, appraisal, and closing

• Mortgage terms and interest rates vary based on credit score, loan amount, and property type

A cashier is responsible for handling financial transactions, providing customer service, and maintaining accurate records.

• Processing customer purchases and accepting payments

• Providing excellent customer service and addressing customer inquiries

• Maintaining accurate cash registers and balancing cash drawers

• Issuing receipts, refunds, and exchanges

• Ensuring pricing accuracy and scanning items correctly

• Assisting with inventory management and restocking

• Following company policies an...read more

I have managed the 90+ deduction and writeoff pool by implementing a strict collection process and analyzing the root causes of delinquency.

• Implemented a strict collection process to ensure timely payments

• Analyzed the root causes of delinquency to address underlying issues

• Worked with customers to establish payment plans and negotiate settlements

• Collaborated with other departments to improve overall credit risk management

• Monitored and tracked performance metrics to identify ar...read more

The tools of credit analysis include financial statements, credit reports, credit scoring models, and industry research.

• Financial statements provide information on a company's financial health and performance.

• Credit reports show a borrower's credit history and payment behavior.

• Credit scoring models use data from credit reports to assess creditworthiness.

• Industry research helps to understand the borrower's market and competition.

• Other tools include cash flow analysis, collater...read more

Banks offer a range of products including savings accounts, loans, credit cards, mortgages, and investment options.

• Savings accounts

• Loans

• Credit cards

• Mortgages

• Investment options

The current political situation in India is complex and dynamic, with various parties and ideologies at play.

• The recent farmers' protests have brought attention to agricultural policies and government response.

• The rise of Hindu nationalism and its impact on minority communities is a significant issue.

• The ongoing COVID-19 pandemic has highlighted challenges in healthcare infrastructure and governance.

• Regional politics and alliances are constantly shifting, influencing national...read more

I will check the applicant's credit score, income, employment history, and debt-to-income ratio.

• Credit score

• Income

• Employment history

• Debt-to-income ratio

Working in the present market situation requires adaptability and innovation.

• Adapt to changes in consumer behavior and market trends

• Innovate to offer unique solutions and stand out from competitors

• Utilize technology to improve efficiency and reach customers remotely

• Maintain strong communication with customers to build trust and loyalty

• Stay informed about industry developments and adjust strategies accordingly

ICICI Bank is a leading private sector bank in India.

• ICICI Bank was founded in 1994 and is headquartered in Mumbai, India.

• It offers a wide range of banking and financial services to its customers, including personal banking, corporate banking, and investment banking.

• ICICI Bank has a strong presence in India with over 5,000 branches and 15,000 ATMs across the country.

• It also has a presence in 17 other countries, including the United States, United Kingdom, Canada, and Singapor...read more

Sales campaigns in marketing can be of various types depending on the target audience and objectives.

• Product launch campaigns

• Seasonal campaigns

• Email marketing campaigns

• Social media campaigns

• In-store promotions

• Referral campaigns

• Direct mail campaigns

• Telemarketing campaigns

I implemented several steps to improve the CSAT of my previous process.

• Conducted thorough analysis of customer feedback

• Identified common pain points and areas of improvement

• Collaborated with cross-functional teams to implement necessary changes

• Implemented regular training sessions for support agents

• Introduced automated testing to ensure product quality

• Established a proactive approach to customer support

We will follow a systematic approach to recover the defaulted loans from the customer.

• We will first try to contact the customer and understand the reason for default.

• We will offer them flexible repayment options and negotiate a new payment plan.

• If the customer is unresponsive or unwilling to cooperate, we will take legal action.

• We may also consider selling the collateral or assets provided as security for the loan.

• We will maintain regular communication with the customer throu...read more

Cross selling ability is the ability to sell additional products or services to existing customers.

• Understand the customer's needs and preferences

• Identify opportunities for cross-selling

• Offer relevant and valuable products or services

• Build trust and rapport with the customer

• Track and measure success of cross-selling efforts

Current ratio and DSCR are financial ratios used to analyze a company's financial health.

• Current ratio measures a company's ability to pay its short-term liabilities with its short-term assets. A suitable current ratio varies by industry, but generally a ratio of 2:1 is considered good.

• DSCR measures a company's ability to pay its debt obligations. A ratio of 1.25:1 or higher is considered good.

• To analyze a profit and loss statement, look at revenue, expenses, and net income. ...read more

The latest updation in RBI master direction KYC AML and maintenance of documents after closure of accounts or relationship.

• The latest updation in RBI master direction KYC AML was in January 2020.

• It introduced the concept of 'centralized KYC registry' for easier and efficient KYC verification.

• Maintenance of documents after closure of accounts or relationship is mandatory for at least 5 years.

• The documents should be preserved in a secure manner and made available to competent a...read more

The sources of leads include referrals, networking events, social media, cold calling, and industry conferences.

• Referrals from existing clients or business partners

• Networking events such as industry conferences or trade shows

• Social media platforms like LinkedIn or Facebook

• Cold calling potential clients or businesses

• Industry conferences or events where potential leads may be present

Saving account is for saving money and earning interest while current account is for frequent transactions.

• Saving account is meant for saving money and earning interest on it.

• Current account is meant for frequent transactions and does not earn interest.

• Saving account has a limit on the number of transactions per month while current account does not.

• Saving account usually has a higher interest rate than current account.

• Examples of saving accounts include fixed deposit accounts...read more

A bank is a financial institution that accepts deposits from the public and creates credit.

• Banks provide various financial services such as loans, credit cards, and savings accounts.

• They also facilitate transactions between individuals and businesses.

• Banks are regulated by government agencies to ensure stability and prevent fraud.

• Examples of banks include JPMorgan Chase, Bank of America, and Wells Fargo.

The value of Punjabi Halwai sweet shop in Mumbai depends on its revenue, location, customer base, and competition.

• Revenue: Annual sales and profit margin

• Location: Foot traffic, accessibility, and rent

• Customer base: Loyal customers and repeat business

• Competition: Number of similar shops in the area

• Brand value: Reputation and recognition in the market

Corporate banking involves providing financial services to large corporations and institutions.

• Corporate banking focuses on providing services such as lending, treasury management, and risk management to large companies.

• Relationship managers in corporate banking work closely with corporate clients to understand their financial needs and provide tailored solutions.

• Corporate banking also involves managing relationships with key decision-makers within client organizations to ens...read more

I was previously a Credit Analyst. Current ratio measures a company's ability to pay its short-term obligations, while DSCR measures a company's ability to cover its debt payments.

• Current ratio is calculated by dividing current assets by current liabilities. A ratio above 1 indicates the company can cover its short-term obligations.

• DSCR (Debt Service Coverage Ratio) is calculated by dividing a company's operating income by its debt payments. A ratio above 1 indicates the comp...read more

Deferred tax is a liability that arises due to temporary differences between accounting and tax rules. Bank guarantee is a commitment by a bank to pay a specified amount if the beneficiary fails to meet certain obligations.

• Deferred tax is a result of differences in timing between when income or expenses are recognized for accounting purposes and when they are recognized for tax purposes.

• Bank guarantee is a form of security provided by a bank to a beneficiary to ensure that th...read more

ICICI is a leading bank in India known for its strong relationship between core branches and the banking sector.

• ICICI Bank has a wide network of core branches across India, providing easy access to banking services for customers.

• The bank has a strong presence in the banking sector, offering a wide range of financial products and services.

• Strengths include efficient customer service, innovative digital banking solutions, and a strong brand reputation.

• Weaknesses may include hig...read more

Before disbursements, due diligence should be done to ensure the borrower's creditworthiness and ability to repay the loan.

• Verify the borrower's identity and credit history

• Assess the borrower's income and expenses to determine their ability to repay the loan

• Check for any outstanding debts or liens on the borrower's assets

• Evaluate the purpose of the loan and the borrower's business plan

• Ensure compliance with all regulatory requirements and internal policies

• Obtain collateral or...read more

To get the EMI, I use a strategic approach that involves thorough financial analysis and negotiation with lenders.

• Conduct a comprehensive financial analysis to determine the maximum affordable EMI

• Research and compare different lenders to find the best interest rates and terms

• Negotiate with lenders to secure lower interest rates or longer repayment periods

• Consider the impact of EMI on overall financial goals and budget

• Ensure timely payment of EMIs to maintain a good credit sco...read more

Working capital can be financed through various methods.

• Short-term loans from banks or financial institutions

• Trade credit from suppliers

• Factoring or invoice discounting

• Inventory financing

• Receivables financing

• Crowdfunding or peer-to-peer lending

• Sale of assets

• Equity financing

• Leasing or renting of equipment

• Negotiating extended payment terms with customers

Ratios such as current ratio and leverage ratio are used to evaluate a company's financial health.

• Current ratio measures a company's ability to pay off its short-term liabilities with its current assets

• Leverage ratio measures a company's debt levels in relation to its assets or equity

• Other ratios include debt-to-equity ratio, return on equity, and gross profit margin

• These ratios are important for credit managers to assess the creditworthiness of a company

Current account is for frequent transactions, savings account is for saving money with interest.

• Current account is meant for frequent transactions and does not usually offer interest on the balance.

• Savings account is designed for saving money and typically offers interest on the balance.

• Current accounts often have higher transaction fees compared to savings accounts.

• Savings accounts may have limitations on the number of withdrawals allowed per month.

• Examples: Current account ...read more

I will remain calm and listen to their concerns, apologize for any inconvenience, and offer a solution to resolve the issue.

• Remain calm and composed

• Listen actively to their concerns

• Apologize for any inconvenience caused

• Offer a solution to resolve the issue

• Ensure customer satisfaction

• Maintain a positive attitude

Transitioning from Edtech Sales to Banking due to passion for finance and desire to work in a different industry.

• Passion for finance and interest in banking sector

• Desire to explore new opportunities and challenges in a different industry

• Transferable skills such as relationship building, communication, and sales experience

• Opportunity to work with a diverse range of clients and financial products

• Potential for career growth and development in the banking sector

PCFC stands for Pre-shipment Credit in Foreign Currency. It is a type of loan provided to exporters to finance their production and shipment.

• PCFC is a loan provided by banks to exporters to finance their production and shipment of goods.

• The loan is provided in foreign currency to facilitate international trade.

• The interest rate on PCFC is usually lower than other types of loans.

• PCFC is usually secured against the export order or the letter of credit.

• The repayment of PCFC is l...read more

RBI is India's central bank responsible for monetary policy and SEBI is the regulatory body for securities market.

• RBI is the central bank of India responsible for regulating the country's monetary policy, issuing currency, and managing foreign exchange reserves.

• SEBI is the regulatory body for the securities market in India, overseeing the functioning of stock exchanges, protecting investor interests, and regulating capital markets.

• RBI focuses on overall financial stability an...read more

Profit and Loss account is a financial statement that shows a company's revenues, expenses, and net income or loss over a specific period.

• It is also known as an income statement.

• It shows the company's financial performance over a specific period.

• The revenue section includes sales, fees, and other income.

• The expense section includes cost of goods sold, salaries, rent, and other expenses.

• The net income or loss is calculated by subtracting expenses from revenue.

• It helps in deter...read more

Solving customer issues requires active listening, empathy, and prompt action.

• Listen actively to the customer's concerns and ask clarifying questions.

• Show empathy and understanding for their situation.

• Take prompt action to resolve the issue, whether it's offering a solution or escalating to a higher authority.

• Follow up with the customer to ensure their satisfaction and address any further concerns.

Working capital is the difference between current assets and current liabilities.

• Working capital is the amount of money a company has available to fund its day-to-day operations.

• It is calculated by subtracting current liabilities from current assets.

• Current assets include cash, accounts receivable, and inventory.

• Current liabilities include accounts payable, taxes owed, and short-term loans.

• A positive working capital indicates that a company has enough funds to meet its short-...read more

CRR stands for Cash Reserve Ratio, SLR stands for Statutory Liquidity Ratio, repo rate is the rate at which the central bank lends money to commercial banks, and reverse repo rate is the rate at which the central bank borrows money from commercial banks.

• CRR is currently at 4%

• SLR is currently at 18.25%

• Repo rate is currently at 4%

• Reverse repo rate is currently at 3.35%

Credit cards allow users to borrow money from the card issuer up to a certain limit, while debit cards are linked to the user's bank account and only allow spending what is available in the account.

• Credit cards involve borrowing money from the card issuer, while debit cards use funds directly from the user's bank account.

• Credit cards typically have a credit limit, while debit cards have no credit limit as they use the user's own funds.

• Credit cards may charge interest on outst...read more

A Peer-to-Peer lending platform for ICICI can be designed by creating a secure online platform where individuals can lend and borrow money directly from each other.

• Develop a user-friendly website or mobile app where borrowers can create loan listings and lenders can browse and choose loans to fund.

• Implement a robust verification process to ensure the credibility of borrowers and lenders.

• Include features like credit scoring, risk assessment, and interest rate determination to ...read more

The code of conduct will outline the ethical and professional standards expected of employees in the company.

• The code of conduct will provide guidelines for behavior and decision-making in the workplace.

• It will cover areas such as conflicts of interest, confidentiality, and respect for colleagues.

• Examples of expected behavior may include avoiding discriminatory language or actions, maintaining confidentiality of sensitive information, and reporting any violations of the code ...read more

I will implement new technologies, processes and ideas to improve efficiency and productivity.

• Introduce automation to streamline repetitive tasks

• Implement agile methodologies to increase collaboration and flexibility

• Introduce employee training programs to enhance skills and knowledge

• Explore new markets and expand product offerings

• Collaborate with other departments to identify areas for improvement

• Implement customer feedback mechanisms to improve customer satisfaction

• Invest in...read more

I am proficient in English and Spanish.

• I am fluent in both written and spoken English.

• I am also proficient in written and spoken Spanish.

• I have experience communicating with customers in both languages.

• I am comfortable switching between languages as needed to assist customers.

I will cross sell the products by understanding the customer's needs, offering tailored solutions, and building strong relationships.

• Identify customer needs through active listening and asking probing questions

• Recommend products that align with the customer's needs and goals

• Educate customers on the benefits of additional products or services

• Leverage existing relationships to introduce new products or services

• Follow up with customers to ensure satisfaction and address any conc...read more

ICICI Bank is an Indian multinational banking and financial services company.

• ICICI stands for Industrial Credit and Investment Corporation of India

• It is one of the largest private sector banks in India

• Offers a wide range of banking products and financial services

• Headquartered in Mumbai, Maharashtra, India

Manage customer portfolio by segmenting, prioritizing, and providing personalized service.

• Segment customers based on their needs, preferences, and profitability

• Prioritize high-value customers for personalized attention and special offers

• Regularly review and update customer information to ensure accurate profiling

• Provide proactive communication and support to build strong relationships

• Monitor customer satisfaction and address any issues promptly

To increase market share on ICICI bank in a particular area, I would focus on customer satisfaction and loyalty.

• Conduct market research to identify the needs and preferences of customers in the area

• Offer personalized and targeted marketing campaigns to attract new customers

• Provide excellent customer service to retain existing customers

• Introduce new and innovative products and services to meet the changing needs of customers

• Collaborate with local businesses and organizations t...read more

When giving a loan to a salaried employee, documents to check include income proof, employment proof, credit score, and identity proof.

• Income proof such as salary slips or bank statements

• Employment proof such as offer letter or appointment letter

• Credit score report to check the creditworthiness of the borrower

• Identity proof such as Aadhaar card, PAN card, or passport

Banking sector involves financial institutions that provide various services such as deposits, loans, and investments.

• Banks accept deposits from customers and pay interest on them

• They provide loans to individuals and businesses with interest rates

• Banks also offer investment services such as mutual funds and stocks

• They earn profits through the interest charged on loans and investments

• Banks are regulated by government bodies to ensure stability and prevent fraud

CIBIL is a credit information company that maintains credit records of individuals and businesses. Stock audit refers to the examination of a company's physical inventory.

• CIBIL is short for Credit Information Bureau (India) Limited.

• It is a credit information company that collects and maintains credit records of individuals and businesses.

• CIBIL provides credit scores and reports to lenders to assess the creditworthiness of borrowers.

• Stock audit is a process of verifying and ev...read more

Drawing Power computation is the calculation of the maximum amount of funds that can be withdrawn from a credit line.

• Drawing Power is calculated by subtracting the outstanding balance from the credit limit.

• It is important to regularly monitor the Drawing Power to ensure that the credit line is not overdrawn.

• For example, if the credit limit is $10,000 and the outstanding balance is $5,000, the Drawing Power would be $5,000.

• Drawing Power is also affected by any collateral or se...read more

I will look at liquidity ratios like current ratio and quick ratio, as well as debt ratios like debt-to-equity ratio.

• Current ratio: current assets divided by current liabilities

• Quick ratio: (current assets - inventory) divided by current liabilities

• Debt-to-equity ratio: total liabilities divided by shareholder equity

• Other ratios may include interest coverage ratio and debt service coverage ratio

A phone banking officer is responsible for handling customer inquiries and providing assistance over the phone.

• Answering customer calls and addressing their concerns

• Providing information about products and services

• Assisting customers with account management

• Resolving customer complaints and issues

• Meeting sales targets through phone interactions

Relationship Managers handle a variety of corporate companies ranging from small businesses to large corporations.

• Handle relationships with small businesses, mid-sized companies, and large corporations

• Develop and maintain relationships with clients in various industries such as finance, technology, healthcare, etc.

• Understand the specific needs and goals of each corporate client to provide tailored solutions

• Collaborate with internal teams to ensure client satisfaction and rete...read more

I would choose the existing branch with a base as it provides a foundation for growth and stability.

• Existing branch provides a customer base and established reputation

• New branch requires building customer relationships from scratch

• Existing branch may have experienced staff and established processes

• New branch may offer more opportunities for innovation and creativity

By highlighting the benefits and features of ICICI Bank card, building trust with the customer, and offering personalized solutions.

• Highlight the benefits and features of ICICI Bank card such as cashback offers, rewards points, and exclusive discounts.

• Build trust with the customer by providing transparent information about the card's terms and conditions, security features, and customer support.

• Offer personalized solutions based on the customer's needs and preferences, such a...read more

A letter of credit is a financial document issued by a bank guaranteeing payment to a seller on behalf of a buyer.

• It is a payment method commonly used in international trade.

• The bank acts as an intermediary between the buyer and seller, ensuring that the seller will receive payment once the terms of the letter of credit are met.

• Letters of credit can be revocable or irrevocable, depending on whether they can be modified or cancelled by the issuing bank.

• Example: A buyer in the ...read more

I tackle setbacks by analyzing the situation, creating a plan, and staying positive.

• I analyze the situation to understand what went wrong and how to prevent it in the future.

• I create a plan to address the setback and move forward.

• I stay positive and focus on the opportunities that the setback presents.

• For example, when a client was unhappy with our service, I listened to their concerns, apologized, and created a plan to improve our communication and service delivery.

• I also st...read more

Communication with customers involves active listening, clear and concise messaging, empathy, and building rapport.

• Practice active listening to understand customer needs and concerns.

• Use clear and concise language to convey information effectively.

• Show empathy and understanding towards customer's emotions and situations.

• Build rapport by being friendly, approachable, and responsive to customer inquiries.

• Utilize various communication channels such as phone calls, emails, and in...read more

Customer profiling will be done through a combination of data analysis and personal interaction.

• Collecting demographic information such as age, income, and occupation

• Analyzing transaction history to understand spending patterns and financial behavior

• Conducting personal interviews to understand customer goals and preferences

• Using data analytics tools to identify potential cross-selling opportunities

• Regularly updating customer profiles to ensure accuracy and relevance

DSCR stands for Debt Service Coverage Ratio. It signifies a company's ability to pay its debts.

• DSCR is a financial ratio that measures a company's ability to pay its debts based on its cash flow.

• It is calculated by dividing the company's net operating income by its total debt service.

• A DSCR of 1 or higher indicates that the company is generating enough cash flow to cover its debt obligations.

• A DSCR below 1 indicates that the company may have difficulty meeting its debt obliga...read more

Debit cards deduct funds directly from your bank account, while credit cards allow you to borrow money up to a certain limit.

• Debit cards are linked to your bank account and use your own money for transactions.

• Credit cards allow you to borrow money from the card issuer up to a certain limit.

• Debit cards do not charge interest as you are using your own funds.

• Credit cards charge interest on the borrowed amount if not paid in full by the due date.

• Debit cards help in managing expen...read more

DER, DSCR, and other financial ratios are important for assessing a company's financial health.

• DER (Debt-to-Equity Ratio) measures a company's leverage and indicates how much debt is used to finance assets.

• DSCR (Debt Service Coverage Ratio) measures a company's ability to pay its debt obligations and indicates the amount of cash flow available to cover debt payments.

• Other financial ratios like Current Ratio, Quick Ratio, and Gross Margin Ratio provide insight into a company's...read more

To know about bank recruitment procedures, one can visit the bank's official website or check job portals and newspapers.

• Visit the bank's official website

• Check job portals like Naukri, Monster, etc.

• Read newspapers for job advertisements

• Attend job fairs and recruitment drives

• Connect with bank employees on LinkedIn for insights

• Prepare for bank exams like IBPS, SBI, etc.

The tagline of ICICI bank is 'Hum Hai Na, Khyal Apka' which translates to 'We are there for you, your trust'.

• The tagline emphasizes the bank's commitment to being there for their customers.

• It conveys a sense of trust and reliability.

• The tagline reflects the bank's customer-centric approach.

• It aims to build a strong relationship with customers based on trust and support.

• The tagline is in Hindi, connecting with the Indian audience and showcasing the bank's local roots.

Credit management involves managing the credit given to customers to ensure timely payment and minimize bad debt losses.

• It involves setting credit policies and procedures

• Evaluating the creditworthiness of customers

• Establishing credit limits and terms

• Monitoring and collecting payments

• Minimizing bad debt losses through effective credit control

• Examples include credit card companies, banks, and businesses extending credit to customers

I am expecting a competitive salary based on my experience and qualifications.

• I am looking for a salary that is in line with industry standards for a Credit Manager role

• I am open to negotiation based on the overall compensation package offered

• I am seeking a salary that reflects my skills, experience, and the responsibilities of the position

Documents required for death claim include death certificate, claim form, policy document, ID proof, and nominee details.

• Death certificate

• Claim form

• Policy document

• ID proof

• Nominee details

Equity represents ownership in a company, while debt represents borrowed money that must be repaid with interest.

• Equity is ownership in a company, typically in the form of stocks or shares

• Debt is borrowed money that must be repaid, usually with interest

• Equity holders have ownership rights and may receive dividends, while debt holders are creditors with a claim on the company's assets in case of default

The motive of ICICI is to provide financial services and products to customers, promote financial inclusion, and drive economic growth.

• To provide financial services and products to customers

• To promote financial inclusion by reaching out to underserved populations

• To drive economic growth through lending and investment activities

ICICI Bank is one of the largest private sector banks in India offering a wide range of financial products and services.

• ICICI Bank was established in 1994 and is headquartered in Mumbai, India.

• It offers various banking products such as savings accounts, loans, credit cards, and investment options.

• ICICI Bank has a strong presence both in India and internationally with branches in multiple countries.

• The bank is known for its innovative digital banking services and customer-cent...read more

Working capital is the difference between current assets and current liabilities.

• Working capital is the amount of money a company has available to fund its day-to-day operations.

• It is calculated by subtracting current liabilities from current assets.

• Positive working capital means a company has enough funds to cover its short-term obligations.

• Negative working capital means a company may struggle to pay its bills on time.

• Examples of current assets include cash, inventory, and a...read more

Risk mitigation factors in credit appraisal

• Assessing creditworthiness of borrower

• Collateral evaluation

• Credit history check

• Industry and market analysis

• Financial analysis of borrower

• Loan structuring and covenants

• Regular monitoring and review

Increasing sales can be achieved through various strategies such as improving customer experience, offering promotions, and expanding product lines.

• Improve customer experience through excellent service and personalized attention

• Offer promotions such as discounts, buy-one-get-one-free, or loyalty programs

• Expand product lines to cater to a wider range of customers

• Train sales staff to upsell and cross-sell products

• Utilize social media and online marketing to reach a larger audie...read more

ICICI Securities sells a range of financial products including equities, mutual funds, bonds, and insurance.

• Equities

• Mutual funds

• Bonds

• Insurance

To open windows using shortcut keys, press the left mouse button and hold down the shift key.

• Press and hold the left mouse button

• While holding the left mouse button, press and hold the shift key

• Release both keys to open the window

The question pertains to measures for verifying corporate account details and risk rating categories.

• Apart from scrutinizing documents, additional measures can include conducting site visits or contacting references.

• KYC updation review exercise can involve checking for any changes in the client's business or ownership structure.

• Risk rating categories can be based on factors such as the client's industry, financial stability, and past behavior.

• Accounts falling under high-risk ...read more

Spot, TOM, Cash deals and Forex overview explained.

• Spot deals involve immediate delivery of currency at the current market rate.

• TOM deals involve delivery of currency the next day after the trade is executed.

• Cash deals involve delivery of currency within two business days after the trade is executed.

• Forex overview includes analysis of currency pairs, market trends, and economic indicators.

• Spot deals are commonly used for currency conversions, while TOM and Cash deals are used...read more

ICICI Bank CEO is Sandeep Bakhshi. CASA stands for Current Account Savings Account. NEFT stands for National Electronic Funds Transfer. RTGS stands for Real Time Gross Settlement. Reimbursement is the act of compensating someone for an expense.

• ICICI Bank CEO - Sandeep Bakhshi

• CASA - Current Account Savings Account

• NEFT - National Electronic Funds Transfer

• RTGS - Real Time Gross Settlement

• Reimbursement - compensating someone for an expense

Non credit products refer to financial products that do not involve borrowing money.

• Savings accounts

• Investment products (e.g. mutual funds, stocks)

• Insurance products (e.g. life insurance, health insurance)

• Retirement accounts (e.g. 401(k), IRA)

• Financial planning services

Current ratio is a financial ratio that measures a company's ability to pay its short-term liabilities with its short-term assets.

• Current ratio is calculated by dividing current assets by current liabilities.

• A higher current ratio indicates that a company has more current assets than current liabilities, which means it can easily pay off its short-term debts.

• A lower current ratio indicates that a company may have difficulty paying off its short-term debts.

• For example, if a co...read more

Leverage ratio is a financial metric that measures the proportion of a company's debt to its equity.

• Leverage ratio is calculated by dividing total debt by total equity.

• It indicates the level of financial risk a company is taking by using debt to finance its operations.

• A high leverage ratio means a company has more debt relative to equity, which can be risky in times of financial distress.

• A low leverage ratio indicates a conservative approach with less reliance on debt financi...read more

I have a Bachelor's degree in Business Administration and a Master's degree in Finance.

• Bachelor's degree in Business Administration

• Master's degree in Finance

To achieve equilibrium between operations and sales management, it is important to align goals, communicate effectively, and establish clear processes.

• Align goals and objectives of both operations and sales teams to ensure they are working towards a common purpose.

• Establish clear communication channels and regular meetings to foster collaboration and address any issues or concerns.

• Develop and implement standardized processes and procedures that streamline operations and suppo...read more

Yes, I have a strong understanding of banking principles and practices.

• I have a Bachelor's degree in Finance

• I have worked in the banking industry for 5 years

• I am familiar with financial products and services such as loans, savings accounts, and investments

Yes, visiting customers is an important part of my role as a Branch Sales Manager.

• Visiting customers helps to build relationships and trust

• It allows me to understand their needs and provide personalized solutions

• It also helps to identify potential sales opportunities

• I would ensure that visits are scheduled in advance and are conducted in a professional manner

• I would also provide feedback and coaching to team members on their customer interactions

Deceased claim process and handling cash

• Verify the death certificate and beneficiary information

• Freeze the account and stop any pending transactions

• Release funds to the beneficiary after verifying their identity

• Maintain proper documentation and follow legal procedures

• Handle cash with utmost care and security measures

• Ensure compliance with company policies and regulations

Working capital can be calculated using various methods.

• The Current Ratio method compares current assets to current liabilities.

• The Quick Ratio method excludes inventory from current assets.

• The Operating Cycle method considers the time it takes to convert inventory into cash.

• The Cash Conversion Cycle method combines the operating cycle with the time it takes to collect receivables.

• The Gross Working Capital method calculates the total current assets.

• The Net Working Capital met...read more

I have a strong understanding of financial concepts and experience in financial analysis.

• I have a degree in finance and have completed courses in financial management.

• I have experience in budgeting, forecasting, and financial reporting.

• I have analyzed financial statements and made recommendations for improving financial performance.

• I am familiar with financial ratios and key performance indicators.

• I have experience in financial modeling and using financial software such as Ex...read more

To get business in MSME banking, one must understand the file ability of the client.

• Build relationships with potential clients through networking and referrals.

• Understand the specific needs and challenges of MSME clients.

• Offer tailored solutions and demonstrate expertise in MSME banking products.

• Analyze the financial statements and creditworthiness of potential clients to assess their file ability.

• Provide excellent customer service to build trust and loyalty.

• Stay updated on i...read more