ICICI Bank
700+ Galada Finance Interview Questions and Answers
Q101. How do you calculate brand value or good will?
Brand value or goodwill is calculated by assessing the overall perception of the brand in the market and its financial performance.
Brand value is calculated by assessing the brand's reputation, customer loyalty, and market share.
Goodwill is calculated by assessing the brand's intangible assets such as patents, trademarks, and intellectual property.
Financial performance is also taken into consideration while calculating brand value or goodwill.
Brand value can be calculated usi...read more
Q102. What are the source of leads that you get
The sources of leads include referrals, networking events, social media, cold calling, and industry conferences.
Referrals from existing clients or business partners
Networking events such as industry conferences or trade shows
Social media platforms like LinkedIn or Facebook
Cold calling potential clients or businesses
Industry conferences or events where potential leads may be present
Q103. How to identify the property is belongs to the owner or not.
To identify if a property belongs to the owner, check for ownership documents, compare with official records, verify with neighbors, and conduct a physical inspection.
Check ownership documents such as title deeds, property tax receipts, and sale agreements.
Compare the owner's name on documents with official records like land registry or property tax records.
Verify with neighbors or local authorities who may know the owner of the property.
Conduct a physical inspection of the p...read more
Q104. What is the benefit of credit card?
Credit cards offer convenience, financial flexibility, rewards, and protection against fraud.
Convenience: Credit cards allow you to make purchases without carrying cash or writing checks.
Financial flexibility: Credit cards provide a line of credit that can be used for unexpected expenses or emergencies.
Rewards: Many credit cards offer rewards programs, such as cashback, travel points, or discounts on purchases.
Protection against fraud: Credit cards often come with fraud prote...read more
Q105. Totally sales based work so how to full fill you targets
To fulfill sales targets, I focus on building strong relationships with clients, identifying their needs, and providing tailored solutions.
I prioritize building strong relationships with clients to establish trust and loyalty
I identify the specific needs of each client and provide tailored solutions to meet those needs
I regularly review my progress towards targets and adjust my approach as needed
I stay up-to-date on industry trends and product knowledge to better serve my cli...read more
Q106. What is cibil ? What will you check in cibil
CIBIL is a credit information company that maintains credit records of individuals and companies.
CIBIL stands for Credit Information Bureau (India) Limited.
It is a credit information company that collects and maintains credit records of individuals and companies.
Creditors use CIBIL reports to evaluate the creditworthiness of borrowers before lending money.
CIBIL reports contain information on credit history, outstanding loans, defaults, and credit inquiries.
Credit managers che...read more
Q107. Explain Debt service coverage Ratio, Interest Coverage Ratio
Debt service coverage ratio measures a company's ability to pay its debt obligations. Interest coverage ratio measures a company's ability to pay interest on its debt.
Debt service coverage ratio is calculated by dividing a company's net operating income by its total debt service.
A ratio of 1 or higher indicates that a company is generating enough income to cover its debt obligations.
Interest coverage ratio is calculated by dividing a company's earnings before interest and tax...read more
Q108. What do you know about corporate banking
Corporate banking involves providing financial services to large corporations and institutions.
Corporate banking focuses on providing services such as lending, treasury management, and risk management to large companies.
Relationship managers in corporate banking work closely with corporate clients to understand their financial needs and provide tailored solutions.
Corporate banking also involves managing relationships with key decision-makers within client organizations to ens...read more
Q109. What is sales ? What is customer relationship management?
Sales is the process of selling products or services to customers. Customer relationship management is the practice of managing interactions with customers to improve relationships and increase sales.
Sales involves identifying potential customers, presenting products or services, and closing deals
Customer relationship management involves understanding customer needs, providing personalized service, and building long-term relationships
Effective customer relationship management...read more
Q110. 1 . What is the entry that bank will pass for deposits received?
The bank will pass a journal entry to record deposits received.
Debit the bank account for the total amount of deposits received
Credit the customer's account for the same amount
Example: Debit Bank Account $10,000, Credit Customer Account $10,000
Q111. How you will process a working capital loan and what are various methods.
Working capital loan processing involves assessing the borrower's financials and determining the appropriate loan amount and repayment terms.
Assess the borrower's financials, including cash flow, revenue, and expenses
Determine the appropriate loan amount and repayment terms based on the borrower's financials and creditworthiness
Consider various methods of working capital financing, such as lines of credit, invoice financing, and merchant cash advances
Collect and review all ne...read more
Q112. What is work of cashier
A cashier is responsible for handling financial transactions, providing customer service, and maintaining accurate records.
Processing customer purchases and accepting payments
Providing excellent customer service and addressing customer inquiries
Maintaining accurate cash registers and balancing cash drawers
Issuing receipts, refunds, and exchanges
Ensuring pricing accuracy and scanning items correctly
Assisting with inventory management and restocking
Following company policies an...read more
Q113. How you have managed your 90+ deduction and writeoff pool per month?
I have managed the 90+ deduction and writeoff pool by implementing a strict collection process and analyzing the root causes of delinquency.
Implemented a strict collection process to ensure timely payments
Analyzed the root causes of delinquency to address underlying issues
Worked with customers to establish payment plans and negotiate settlements
Collaborated with other departments to improve overall credit risk management
Monitored and tracked performance metrics to identify ar...read more
Q114. Difference between current account & savings account
Current account is for frequent transactions, savings account is for saving money with interest.
Current account is meant for frequent transactions and does not usually offer interest on the balance.
Savings account is designed for saving money and typically offers interest on the balance.
Current accounts often have higher transaction fees compared to savings accounts.
Savings accounts may have limitations on the number of withdrawals allowed per month.
Examples: Current account ...read more
Q115. What are the products bank offer ?
Banks offer a range of products including savings accounts, loans, credit cards, mortgages, and investment options.
Savings accounts
Loans
Credit cards
Mortgages
Investment options
Q116. What are the tools of credit analysis?
The tools of credit analysis include financial statements, credit reports, credit scoring models, and industry research.
Financial statements provide information on a company's financial health and performance.
Credit reports show a borrower's credit history and payment behavior.
Credit scoring models use data from credit reports to assess creditworthiness.
Industry research helps to understand the borrower's market and competition.
Other tools include cash flow analysis, collater...read more
Q117. Why Banking after Edtech Sales
Transitioning from Edtech Sales to Banking due to passion for finance and desire to work in a different industry.
Passion for finance and interest in banking sector
Desire to explore new opportunities and challenges in a different industry
Transferable skills such as relationship building, communication, and sales experience
Opportunity to work with a diverse range of clients and financial products
Potential for career growth and development in the banking sector
Q118. What will you check when somebody applies for loan
I will check the applicant's credit score, income, employment history, and debt-to-income ratio.
Credit score
Income
Employment history
Debt-to-income ratio
Q119. What working in present market situation
Working in the present market situation requires adaptability and innovation.
Adapt to changes in consumer behavior and market trends
Innovate to offer unique solutions and stand out from competitors
Utilize technology to improve efficiency and reach customers remotely
Maintain strong communication with customers to build trust and loyalty
Stay informed about industry developments and adjust strategies accordingly
Q120. What do you know about icici bank
ICICI Bank is a leading private sector bank in India.
ICICI Bank was founded in 1994 and is headquartered in Mumbai, India.
It offers a wide range of banking and financial services to its customers, including personal banking, corporate banking, and investment banking.
ICICI Bank has a strong presence in India with over 5,000 branches and 15,000 ATMs across the country.
It also has a presence in 17 other countries, including the United States, United Kingdom, Canada, and Singapor...read more
Q121. Kindly tell what types sale's campaign in marketing
Sales campaigns in marketing can be of various types depending on the target audience and objectives.
Product launch campaigns
Seasonal campaigns
Email marketing campaigns
Social media campaigns
In-store promotions
Referral campaigns
Direct mail campaigns
Telemarketing campaigns
Q122. In case of default of loans how are you going to recover the same from the customer?
We will follow a systematic approach to recover the defaulted loans from the customer.
We will first try to contact the customer and understand the reason for default.
We will offer them flexible repayment options and negotiate a new payment plan.
If the customer is unresponsive or unwilling to cooperate, we will take legal action.
We may also consider selling the collateral or assets provided as security for the loan.
We will maintain regular communication with the customer throu...read more
Q123. What are the steps you took to improve the CSAT of your previous process?
I implemented several steps to improve the CSAT of my previous process.
Conducted thorough analysis of customer feedback
Identified common pain points and areas of improvement
Collaborated with cross-functional teams to implement necessary changes
Implemented regular training sessions for support agents
Introduced automated testing to ensure product quality
Established a proactive approach to customer support
Q124. What is current ratio and suitable current ratio What is DSCR.(Debt Service Coverage Ratio) How you analysis profit and loss and balance sheet
Current ratio and DSCR are financial ratios used to analyze a company's financial health.
Current ratio measures a company's ability to pay its short-term liabilities with its short-term assets. A suitable current ratio varies by industry, but generally a ratio of 2:1 is considered good.
DSCR measures a company's ability to pay its debt obligations. A ratio of 1.25:1 or higher is considered good.
To analyze a profit and loss statement, look at revenue, expenses, and net income. ...read more
Q125. 5. Latest updation in RBI master direction KYC AML 6. Maintenance of documents after closure of accounts or relationship.
The latest updation in RBI master direction KYC AML and maintenance of documents after closure of accounts or relationship.
The latest updation in RBI master direction KYC AML was in January 2020.
It introduced the concept of 'centralized KYC registry' for easier and efficient KYC verification.
Maintenance of documents after closure of accounts or relationship is mandatory for at least 5 years.
The documents should be preserved in a secure manner and made available to competent a...read more
Q126. Difference between Credit Card or Debit Card.
Credit cards allow users to borrow money from the card issuer up to a certain limit, while debit cards are linked to the user's bank account and only allow spending what is available in the account.
Credit cards involve borrowing money from the card issuer, while debit cards use funds directly from the user's bank account.
Credit cards typically have a credit limit, while debit cards have no credit limit as they use the user's own funds.
Credit cards may charge interest on outst...read more
Q127. What is bank elaboratre scientifically
A bank is a financial institution that accepts deposits from the public and creates credit.
Banks provide various financial services such as loans, credit cards, and savings accounts.
They also facilitate transactions between individuals and businesses.
Banks are regulated by government agencies to ensure stability and prevent fraud.
Examples of banks include JPMorgan Chase, Bank of America, and Wells Fargo.
Q128. What is the difference between saving and a current account?
Saving account is for saving money and earning interest while current account is for frequent transactions.
Saving account is meant for saving money and earning interest on it.
Current account is meant for frequent transactions and does not earn interest.
Saving account has a limit on the number of transactions per month while current account does not.
Saving account usually has a higher interest rate than current account.
Examples of saving accounts include fixed deposit accounts...read more
Q129. How you will cross sell the products
I will cross sell the products by understanding the customer's needs, offering tailored solutions, and building strong relationships.
Identify customer needs through active listening and asking probing questions
Recommend products that align with the customer's needs and goals
Educate customers on the benefits of additional products or services
Leverage existing relationships to introduce new products or services
Follow up with customers to ensure satisfaction and address any conc...read more
Q130. Value a sweet shop called “Punjabi Halwai” in Mumbai?
The value of Punjabi Halwai sweet shop in Mumbai depends on its revenue, location, customer base, and competition.
Revenue: Annual sales and profit margin
Location: Foot traffic, accessibility, and rent
Customer base: Loyal customers and repeat business
Competition: Number of similar shops in the area
Brand value: Reputation and recognition in the market
Q131. How to managed your customer portfolio
Manage customer portfolio by segmenting, prioritizing, and providing personalized service.
Segment customers based on their needs, preferences, and profitability
Prioritize high-value customers for personalized attention and special offers
Regularly review and update customer information to ensure accurate profiling
Provide proactive communication and support to build strong relationships
Monitor customer satisfaction and address any issues promptly
Q132. What was your previous role, what does current ratio and dscr mean?
I was previously a Credit Analyst. Current ratio measures a company's ability to pay its short-term obligations, while DSCR measures a company's ability to cover its debt payments.
Current ratio is calculated by dividing current assets by current liabilities. A ratio above 1 indicates the company can cover its short-term obligations.
DSCR (Debt Service Coverage Ratio) is calculated by dividing a company's operating income by its debt payments. A ratio above 1 indicates the comp...read more
Q133. What is deferred tax, what is bank guarantee
Deferred tax is a liability that arises due to temporary differences between accounting and tax rules. Bank guarantee is a commitment by a bank to pay a specified amount if the beneficiary fails to meet certain obligations.
Deferred tax is a result of differences in timing between when income or expenses are recognized for accounting purposes and when they are recognized for tax purposes.
Bank guarantee is a form of security provided by a bank to a beneficiary to ensure that th...read more
Q134. why icici relationship bw core branch and banking sector strenghts and weakness project explanation qs on project
ICICI is a leading bank in India known for its strong relationship between core branches and the banking sector.
ICICI Bank has a wide network of core branches across India, providing easy access to banking services for customers.
The bank has a strong presence in the banking sector, offering a wide range of financial products and services.
Strengths include efficient customer service, innovative digital banking solutions, and a strong brand reputation.
Weaknesses may include hig...read more
Q135. What is Tratejise you use to get the emi
To get the EMI, I use a strategic approach that involves thorough financial analysis and negotiation with lenders.
Conduct a comprehensive financial analysis to determine the maximum affordable EMI
Research and compare different lenders to find the best interest rates and terms
Negotiate with lenders to secure lower interest rates or longer repayment periods
Consider the impact of EMI on overall financial goals and budget
Ensure timely payment of EMIs to maintain a good credit sco...read more
Q136. Tell all the due diligence that need to check before disbursements
Before disbursements, due diligence should be done to ensure the borrower's creditworthiness and ability to repay the loan.
Verify the borrower's identity and credit history
Assess the borrower's income and expenses to determine their ability to repay the loan
Check for any outstanding debts or liens on the borrower's assets
Evaluate the purpose of the loan and the borrower's business plan
Ensure compliance with all regulatory requirements and internal policies
Obtain collateral or...read more
Q137. Drawing Power computation
Drawing Power computation is the calculation of the maximum amount of funds that can be withdrawn from a credit line.
Drawing Power is calculated by subtracting the outstanding balance from the credit limit.
It is important to regularly monitor the Drawing Power to ensure that the credit line is not overdrawn.
For example, if the credit limit is $10,000 and the outstanding balance is $5,000, the Drawing Power would be $5,000.
Drawing Power is also affected by any collateral or se...read more
Q138. How to finance Working Capital.
Working capital can be financed through various methods.
Short-term loans from banks or financial institutions
Trade credit from suppliers
Factoring or invoice discounting
Inventory financing
Receivables financing
Crowdfunding or peer-to-peer lending
Sale of assets
Equity financing
Leasing or renting of equipment
Negotiating extended payment terms with customers
Q139. What kind of corporate companies handled
Relationship Managers handle a variety of corporate companies ranging from small businesses to large corporations.
Handle relationships with small businesses, mid-sized companies, and large corporations
Develop and maintain relationships with clients in various industries such as finance, technology, healthcare, etc.
Understand the specific needs and goals of each corporate client to provide tailored solutions
Collaborate with internal teams to ensure client satisfaction and rete...read more
Q140. Tell me about ratios such current Ratio,Leverage Ratio etc
Ratios such as current ratio and leverage ratio are used to evaluate a company's financial health.
Current ratio measures a company's ability to pay off its short-term liabilities with its current assets
Leverage ratio measures a company's debt levels in relation to its assets or equity
Other ratios include debt-to-equity ratio, return on equity, and gross profit margin
These ratios are important for credit managers to assess the creditworthiness of a company
Q141. If customers become angry what you will do?
I will remain calm and listen to their concerns, apologize for any inconvenience, and offer a solution to resolve the issue.
Remain calm and composed
Listen actively to their concerns
Apologize for any inconvenience caused
Offer a solution to resolve the issue
Ensure customer satisfaction
Maintain a positive attitude
Q142. What is letter of credit ?
A letter of credit is a financial document issued by a bank guaranteeing payment to a seller on behalf of a buyer.
It is a payment method commonly used in international trade.
The bank acts as an intermediary between the buyer and seller, ensuring that the seller will receive payment once the terms of the letter of credit are met.
Letters of credit can be revocable or irrevocable, depending on whether they can be modified or cancelled by the issuing bank.
Example: A buyer in the ...read more
Q143. How do you tackle setbacks.
I tackle setbacks by analyzing the situation, creating a plan, and staying positive.
I analyze the situation to understand what went wrong and how to prevent it in the future.
I create a plan to address the setback and move forward.
I stay positive and focus on the opportunities that the setback presents.
For example, when a client was unhappy with our service, I listened to their concerns, apologized, and created a plan to improve our communication and service delivery.
I also st...read more
Q144. How to communicate with customer?
Communication with customers involves active listening, clear and concise messaging, empathy, and building rapport.
Practice active listening to understand customer needs and concerns.
Use clear and concise language to convey information effectively.
Show empathy and understanding towards customer's emotions and situations.
Build rapport by being friendly, approachable, and responsive to customer inquiries.
Utilize various communication channels such as phone calls, emails, and in...read more
Q145. What's if PCFC, and how it works
PCFC stands for Pre-shipment Credit in Foreign Currency. It is a type of loan provided to exporters to finance their production and shipment.
PCFC is a loan provided by banks to exporters to finance their production and shipment of goods.
The loan is provided in foreign currency to facilitate international trade.
The interest rate on PCFC is usually lower than other types of loans.
PCFC is usually secured against the export order or the letter of credit.
The repayment of PCFC is l...read more
Q146. Difference between Debit Card or Credit Card ?
Debit cards deduct funds directly from your bank account, while credit cards allow you to borrow money up to a certain limit.
Debit cards are linked to your bank account and use your own money for transactions.
Credit cards allow you to borrow money from the card issuer up to a certain limit.
Debit cards do not charge interest as you are using your own funds.
Credit cards charge interest on the borrowed amount if not paid in full by the due date.
Debit cards help in managing expen...read more
Q147. How to deal with a customer who is a repeated caller and has done multiple follow up for same problem?
Q148. What is the difference between the Reserve Bank of India (RBI) and the Securities and Exchange Board of India (SEBI)?
RBI is India's central bank responsible for monetary policy and SEBI is the regulatory body for securities market.
RBI is the central bank of India responsible for regulating the country's monetary policy, issuing currency, and managing foreign exchange reserves.
SEBI is the regulatory body for the securities market in India, overseeing the functioning of stock exchanges, protecting investor interests, and regulating capital markets.
RBI focuses on overall financial stability an...read more
Q149. What is Profit and Loss account ?
Profit and Loss account is a financial statement that shows a company's revenues, expenses, and net income or loss over a specific period.
It is also known as an income statement.
It shows the company's financial performance over a specific period.
The revenue section includes sales, fees, and other income.
The expense section includes cost of goods sold, salaries, rent, and other expenses.
The net income or loss is calculated by subtracting expenses from revenue.
It helps in deter...read more
Q150. Are you a low/medium or high risk taker? Substantiate your stand
Q151. How to solving the customer issue .
Solving customer issues requires active listening, empathy, and prompt action.
Listen actively to the customer's concerns and ask clarifying questions.
Show empathy and understanding for their situation.
Take prompt action to resolve the issue, whether it's offering a solution or escalating to a higher authority.
Follow up with the customer to ensure their satisfaction and address any further concerns.
Q152. What is equity and debt?
Equity represents ownership in a company, while debt represents borrowed money that must be repaid with interest.
Equity is ownership in a company, typically in the form of stocks or shares
Debt is borrowed money that must be repaid, usually with interest
Equity holders have ownership rights and may receive dividends, while debt holders are creditors with a claim on the company's assets in case of default
Q153. What is the motive of icici?
The motive of ICICI is to provide financial services and products to customers, promote financial inclusion, and drive economic growth.
To provide financial services and products to customers
To promote financial inclusion by reaching out to underserved populations
To drive economic growth through lending and investment activities
Q154. What working capital? How is is calculated?
Working capital is the difference between current assets and current liabilities.
Working capital is the amount of money a company has available to fund its day-to-day operations.
It is calculated by subtracting current liabilities from current assets.
Current assets include cash, accounts receivable, and inventory.
Current liabilities include accounts payable, taxes owed, and short-term loans.
A positive working capital indicates that a company has enough funds to meet its short-...read more
Q155. Tell me about your, current CRR and SLR, repo rate and reverse repo rate
CRR stands for Cash Reserve Ratio, SLR stands for Statutory Liquidity Ratio, repo rate is the rate at which the central bank lends money to commercial banks, and reverse repo rate is the rate at which the central bank borrows money from commercial banks.
CRR is currently at 4%
SLR is currently at 18.25%
Repo rate is currently at 4%
Reverse repo rate is currently at 3.35%
Q156. What will share the code coduct in company
The code of conduct will outline the ethical and professional standards expected of employees in the company.
The code of conduct will provide guidelines for behavior and decision-making in the workplace.
It will cover areas such as conflicts of interest, confidentiality, and respect for colleagues.
Examples of expected behavior may include avoiding discriminatory language or actions, maintaining confidentiality of sensitive information, and reporting any violations of the code ...read more
Q157. How will you design a Peer-to-Peer lending platform for ICICI
A Peer-to-Peer lending platform for ICICI can be designed by creating a secure online platform where individuals can lend and borrow money directly from each other.
Develop a user-friendly website or mobile app where borrowers can create loan listings and lenders can browse and choose loans to fund.
Implement a robust verification process to ensure the credibility of borrowers and lenders.
Include features like credit scoring, risk assessment, and interest rate determination to ...read more
Q158. What will implement new things in this organisation?
I will implement new technologies, processes and ideas to improve efficiency and productivity.
Introduce automation to streamline repetitive tasks
Implement agile methodologies to increase collaboration and flexibility
Introduce employee training programs to enhance skills and knowledge
Explore new markets and expand product offerings
Collaborate with other departments to identify areas for improvement
Implement customer feedback mechanisms to improve customer satisfaction
Invest in...read more
Q159. What non credit products?
Non credit products refer to financial products that do not involve borrowing money.
Savings accounts
Investment products (e.g. mutual funds, stocks)
Insurance products (e.g. life insurance, health insurance)
Retirement accounts (e.g. 401(k), IRA)
Financial planning services
Q160. Which languages do you know
I am proficient in English and Spanish.
I am fluent in both written and spoken English.
I am also proficient in written and spoken Spanish.
I have experience communicating with customers in both languages.
I am comfortable switching between languages as needed to assist customers.
Q161. What is the meaning of ICICI
ICICI Bank is an Indian multinational banking and financial services company.
ICICI stands for Industrial Credit and Investment Corporation of India
It is one of the largest private sector banks in India
Offers a wide range of banking products and financial services
Headquartered in Mumbai, Maharashtra, India
Q162. How will you increase market share on ICICI bank in particular area
To increase market share on ICICI bank in a particular area, I would focus on customer satisfaction and loyalty.
Conduct market research to identify the needs and preferences of customers in the area
Offer personalized and targeted marketing campaigns to attract new customers
Provide excellent customer service to retain existing customers
Introduce new and innovative products and services to meet the changing needs of customers
Collaborate with local businesses and organizations t...read more
Q163. What documents do you check when giving a loan to a salaried employee
When giving a loan to a salaried employee, documents to check include income proof, employment proof, credit score, and identity proof.
Income proof such as salary slips or bank statements
Employment proof such as offer letter or appointment letter
Credit score report to check the creditworthiness of the borrower
Identity proof such as Aadhaar card, PAN card, or passport
Q164. What is leverage ratio ?
Leverage ratio is a financial metric that measures the proportion of a company's debt to its equity.
Leverage ratio is calculated by dividing total debt by total equity.
It indicates the level of financial risk a company is taking by using debt to finance its operations.
A high leverage ratio means a company has more debt relative to equity, which can be risky in times of financial distress.
A low leverage ratio indicates a conservative approach with less reliance on debt financi...read more
Q165. Inform about educational detail
I have a Bachelor's degree in Business Administration and a Master's degree in Finance.
Bachelor's degree in Business Administration
Master's degree in Finance
Q166. Tell me how banking sector will work?
Banking sector involves financial institutions that provide various services such as deposits, loans, and investments.
Banks accept deposits from customers and pay interest on them
They provide loans to individuals and businesses with interest rates
Banks also offer investment services such as mutual funds and stocks
They earn profits through the interest charged on loans and investments
Banks are regulated by government bodies to ensure stability and prevent fraud
Q167. What is cibil and what do unmean by stock audit
CIBIL is a credit information company that maintains credit records of individuals and businesses. Stock audit refers to the examination of a company's physical inventory.
CIBIL is short for Credit Information Bureau (India) Limited.
It is a credit information company that collects and maintains credit records of individuals and businesses.
CIBIL provides credit scores and reports to lenders to assess the creditworthiness of borrowers.
Stock audit is a process of verifying and ev...read more
Q168. What you know about phone banking officer
A phone banking officer is responsible for handling customer inquiries and providing assistance over the phone.
Answering customer calls and addressing their concerns
Providing information about products and services
Assisting customers with account management
Resolving customer complaints and issues
Meeting sales targets through phone interactions
Q169. What ratios will you look at to determine the ability of a company to pay back its debts?
I will look at liquidity ratios like current ratio and quick ratio, as well as debt ratios like debt-to-equity ratio.
Current ratio: current assets divided by current liabilities
Quick ratio: (current assets - inventory) divided by current liabilities
Debt-to-equity ratio: total liabilities divided by shareholder equity
Other ratios may include interest coverage ratio and debt service coverage ratio
Q170. If you are asked to choose very new branch with no base and a existing branch what you choose and why and so many other questions related to branch banking
I would choose the existing branch with a base as it provides a foundation for growth and stability.
Existing branch provides a customer base and established reputation
New branch requires building customer relationships from scratch
Existing branch may have experienced staff and established processes
New branch may offer more opportunities for innovation and creativity
Q171. How you can manipulate anyone to purchase ICICI Bank card
By highlighting the benefits and features of ICICI Bank card, building trust with the customer, and offering personalized solutions.
Highlight the benefits and features of ICICI Bank card such as cashback offers, rewards points, and exclusive discounts.
Build trust with the customer by providing transparent information about the card's terms and conditions, security features, and customer support.
Offer personalized solutions based on the customer's needs and preferences, such a...read more
Q172. How will you do the profiling of customers?
Customer profiling will be done through a combination of data analysis and personal interaction.
Collecting demographic information such as age, income, and occupation
Analyzing transaction history to understand spending patterns and financial behavior
Conducting personal interviews to understand customer goals and preferences
Using data analytics tools to identify potential cross-selling opportunities
Regularly updating customer profiles to ensure accuracy and relevance
Q173. Future of steel industry in india
The future of the steel industry in India looks promising due to increasing infrastructure projects and government initiatives.
Increasing demand for steel in infrastructure projects like highways, railways, and smart cities
Government initiatives like 'Make in India' and 'National Steel Policy' to boost domestic production
Growing exports of steel to other countries
Investments in technology and innovation to improve efficiency and sustainability
Q174. What is DSCR and what does it signify?
DSCR stands for Debt Service Coverage Ratio. It signifies a company's ability to pay its debts.
DSCR is a financial ratio that measures a company's ability to pay its debts based on its cash flow.
It is calculated by dividing the company's net operating income by its total debt service.
A DSCR of 1 or higher indicates that the company is generating enough cash flow to cover its debt obligations.
A DSCR below 1 indicates that the company may have difficulty meeting its debt obliga...read more
Q175. Definitions of DER, DSCR, and other financial ratios and it's importance.
DER, DSCR, and other financial ratios are important for assessing a company's financial health.
DER (Debt-to-Equity Ratio) measures a company's leverage and indicates how much debt is used to finance assets.
DSCR (Debt Service Coverage Ratio) measures a company's ability to pay its debt obligations and indicates the amount of cash flow available to cover debt payments.
Other financial ratios like Current Ratio, Quick Ratio, and Gross Margin Ratio provide insight into a company's...read more
Q176. What’s the procedure on know the bank recruitment’s
To know about bank recruitment procedures, one can visit the bank's official website or check job portals and newspapers.
Visit the bank's official website
Check job portals like Naukri, Monster, etc.
Read newspapers for job advertisements
Attend job fairs and recruitment drives
Connect with bank employees on LinkedIn for insights
Prepare for bank exams like IBPS, SBI, etc.
Q177. what is the tagline of ICICI bank?
The tagline of ICICI bank is 'Hum Hai Na, Khyal Apka' which translates to 'We are there for you, your trust'.
The tagline emphasizes the bank's commitment to being there for their customers.
It conveys a sense of trust and reliability.
The tagline reflects the bank's customer-centric approach.
It aims to build a strong relationship with customers based on trust and support.
The tagline is in Hindi, connecting with the Indian audience and showcasing the bank's local roots.
Q178. What is credit management
Credit management involves managing the credit given to customers to ensure timely payment and minimize bad debt losses.
It involves setting credit policies and procedures
Evaluating the creditworthiness of customers
Establishing credit limits and terms
Monitoring and collecting payments
Minimizing bad debt losses through effective credit control
Examples include credit card companies, banks, and businesses extending credit to customers
Q179. How would you invest 1 crore
I would diversify the investment by allocating funds to various asset classes such as stocks, bonds, real estate, and mutual funds.
Allocate a portion to high-growth stocks for potential capital appreciation
Invest in government bonds for stable returns
Purchase real estate properties for rental income
Consider investing in mutual funds for diversification and professional management
Q180. Which law governs LC ?
UCP 600 governs LC (Letter of Credit).
UCP 600 (Uniform Customs and Practice for Documentary Credits) is the set of rules that governs Letter of Credit transactions.
It is created and maintained by the International Chamber of Commerce (ICC).
UCP 600 provides a framework of rules and guidelines for banks to follow when issuing or receiving Letters of Credit.
It ensures a common understanding and standardization in international trade finance.
Compliance with UCP 600 is important f...read more
Q181. Why banking in particular?
I have always been fascinated by the financial industry and enjoy helping clients achieve their financial goals.
I have a strong interest in finance and economics
I enjoy working with clients to help them achieve their financial goals
I appreciate the stability and growth opportunities in the banking industry
Q182. How much CTC your are expecting
I am expecting a competitive salary based on my experience and qualifications.
I am looking for a salary that is in line with industry standards for a Credit Manager role
I am open to negotiation based on the overall compensation package offered
I am seeking a salary that reflects my skills, experience, and the responsibilities of the position
Q183. What are the Documents required for death claim
Documents required for death claim include death certificate, claim form, policy document, ID proof, and nominee details.
Death certificate
Claim form
Policy document
ID proof
Nominee details
Q184. What can you tell us about icici bank?
ICICI Bank is one of the largest private sector banks in India offering a wide range of financial products and services.
ICICI Bank was established in 1994 and is headquartered in Mumbai, India.
It offers various banking products such as savings accounts, loans, credit cards, and investment options.
ICICI Bank has a strong presence both in India and internationally with branches in multiple countries.
The bank is known for its innovative digital banking services and customer-cent...read more
Q185. What is Working Capital.
Working capital is the difference between current assets and current liabilities.
Working capital is the amount of money a company has available to fund its day-to-day operations.
It is calculated by subtracting current liabilities from current assets.
Positive working capital means a company has enough funds to cover its short-term obligations.
Negative working capital means a company may struggle to pay its bills on time.
Examples of current assets include cash, inventory, and a...read more
Q186. What are the Risk mitigation factors in credit appraisal.
Risk mitigation factors in credit appraisal
Assessing creditworthiness of borrower
Collateral evaluation
Credit history check
Industry and market analysis
Financial analysis of borrower
Loan structuring and covenants
Regular monitoring and review
Q187. How do you increase sales
Increasing sales can be achieved through various strategies such as improving customer experience, offering promotions, and expanding product lines.
Improve customer experience through excellent service and personalized attention
Offer promotions such as discounts, buy-one-get-one-free, or loyalty programs
Expand product lines to cater to a wider range of customers
Train sales staff to upsell and cross-sell products
Utilize social media and online marketing to reach a larger audie...read more
Q188. What product do we sell at ICICI securities
ICICI Securities sells a range of financial products including equities, mutual funds, bonds, and insurance.
Equities
Mutual funds
Bonds
Insurance
Q189. How to poen windows in short cut keys of left mouse button + (shift)
To open windows using shortcut keys, press the left mouse button and hold down the shift key.
Press and hold the left mouse button
While holding the left mouse button, press and hold the shift key
Release both keys to open the window
Q190. Difference in Spot, TOM, Cash deals And Forex overview
Spot, TOM, Cash deals and Forex overview explained.
Spot deals involve immediate delivery of currency at the current market rate.
TOM deals involve delivery of currency the next day after the trade is executed.
Cash deals involve delivery of currency within two business days after the trade is executed.
Forex overview includes analysis of currency pairs, market trends, and economic indicators.
Spot deals are commonly used for currency conversions, while TOM and Cash deals are used...read more
Q191. Who is the ceo of icci bank What is the full form of casa What is the full form of neft What is rtg What is rebursement
ICICI Bank CEO is Sandeep Bakhshi. CASA stands for Current Account Savings Account. NEFT stands for National Electronic Funds Transfer. RTGS stands for Real Time Gross Settlement. Reimbursement is the act of compensating someone for an expense.
ICICI Bank CEO - Sandeep Bakhshi
CASA - Current Account Savings Account
NEFT - National Electronic Funds Transfer
RTGS - Real Time Gross Settlement
Reimbursement - compensating someone for an expense
Q192. 1. Excess measure to verify corporate account details apart from scrutiny of documents 2. reveiw exercise for KYC updation 3. Risk rating category 4. Accounts fall under risk rating category
The question pertains to measures for verifying corporate account details and risk rating categories.
Apart from scrutinizing documents, additional measures can include conducting site visits or contacting references.
KYC updation review exercise can involve checking for any changes in the client's business or ownership structure.
Risk rating categories can be based on factors such as the client's industry, financial stability, and past behavior.
Accounts falling under high-risk ...read more
Q193. Why people buy things?
People buy things for various reasons such as necessity, desire, status, convenience, and emotional fulfillment.
Necessity - buying essential items like food, clothing, and shelter
Desire - purchasing items that bring pleasure or satisfaction
Status - buying products to display wealth or social standing
Convenience - purchasing items for ease and efficiency
Emotional fulfillment - buying things to feel happy, secure, or fulfilled
Q194. What is a current ration and why it's important?
Current ratio is a financial ratio that measures a company's ability to pay its short-term liabilities with its short-term assets.
Current ratio is calculated by dividing current assets by current liabilities.
A higher current ratio indicates that a company has more current assets than current liabilities, which means it can easily pay off its short-term debts.
A lower current ratio indicates that a company may have difficulty paying off its short-term debts.
For example, if a co...read more
Q195. What is the difference between bank and private investor?
Q196. How to Make Equilibrium of Operations and Sales Management
To achieve equilibrium between operations and sales management, it is important to align goals, communicate effectively, and establish clear processes.
Align goals and objectives of both operations and sales teams to ensure they are working towards a common purpose.
Establish clear communication channels and regular meetings to foster collaboration and address any issues or concerns.
Develop and implement standardized processes and procedures that streamline operations and suppo...read more
Q197. What Is The Offer Letter
An offer letter is a formal document that outlines the terms and conditions of a job offer.
Contains details such as job title, salary, start date, benefits, and any conditions of employment.
Typically includes a deadline for accepting the offer and instructions on how to do so.
May also include information on background checks, drug tests, and other pre-employment requirements.
Q198. 1 Task problem...you have Rs 5000 .how can you gave treat to 500 people .
Q199. How does banks earn?
Banks earn through various sources such as interest on loans, fees, investments, and other financial services.
Interest on loans: Banks charge interest on the loans they provide to customers.
Fees: Banks earn fees for services such as account maintenance, ATM usage, and overdrafts.
Investments: Banks invest in various financial instruments to earn returns.
Other financial services: Banks offer services like wealth management, insurance, and foreign exchange, earning fees in the p...read more
Q200. Do you have any banking knowledge
Yes, I have a strong understanding of banking principles and practices.
I have a Bachelor's degree in Finance
I have worked in the banking industry for 5 years
I am familiar with financial products and services such as loans, savings accounts, and investments
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