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based on 37k Reviews

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ICICI Bank Senior Phone Banking Officer Interview Questions and Answers

Updated 2 May 2024

ICICI Bank Senior Phone Banking Officer Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell about customer service
  • Ans. 

    Customer service involves providing assistance and support to customers to ensure their satisfaction and loyalty.

    • Listening actively to customers' needs and concerns

    • Responding promptly and courteously to inquiries and issues

    • Resolving problems efficiently and effectively

    • Building rapport and trust with customers

    • Going above and beyond to exceed customer expectations

  • Answered by AI
  • Q2. Why you join ICICI Bank
  • Q3. Tell me about ICICI Bank
  • Ans. 

    ICICI Bank is one of the largest private sector banks in India offering a wide range of financial products and services.

    • ICICI Bank was established in 1994 and is headquartered in Mumbai, India.

    • It offers various banking products such as savings accounts, current accounts, loans, credit cards, and insurance.

    • ICICI Bank has a strong presence in retail banking, corporate banking, and international banking.

    • The bank has a net...

  • Answered by AI
  • Q4. How to handle customer queries
  • Ans. 

    Handle customer queries by actively listening, empathizing, providing accurate information, and resolving issues promptly.

    • Listen actively to understand the customer's query

    • Empathize with the customer's situation

    • Provide accurate information or solutions

    • Resolve issues promptly and efficiently

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I'm grateful

I applied via Referral and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself ?
  • Q2. What's your routine ?
  • Q3. How much working experience do you have ?
  • Q4. Where are you located?

Interview Preparation Tips

Interview preparation tips for other job seekers - Being polite, having patience, cool mind at the time of interview, maintain quality words are the best thing that could be kept in mind while giving an interview. The peacefulness of mind and heart also works. You should be able to give more Relatable answers of the questions with examples that has been asked to you. Stay calm, apply presence of mind and soul in the interview.

Senior Phone Banking Officer Interview Questions Asked at Other Companies

asked in ICICI Bank
Q1. How to handle customer queries
asked in ICICI Bank
Q2. Tell about customer service
asked in ICICI Bank
Q3. Tell me about ICICI Bank

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed in Dec 2024. There were 5 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Do you have experience with bank support?
  • Q2. What can you share about your experience?
Round 2 - HR 

(2 Questions)

  • Q1. What are your current responsibilities at work?
  • Q2. What is your experience regarding this topic?
Round 3 - HR 

(2 Questions)

  • Q1. Are you providing support for banking services?
  • Q2. Are you experienced doing this work?
Round 4 - HR 

(2 Questions)

  • Q1. Do you understand my language?
  • Q2. Have you completed this job?
Round 5 - HR 

(2 Questions)

  • Q1. Do you have any knowledge about the work?
  • Q2. What are your thoughts at the moment?

Interview Preparation Tips

Interview preparation tips for other job seekers - No, I have no idea. Please assist me with bank support.
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Can I do this work from home?
  • Q2. Can I will take study with job
  • Q3. CanIdo working4-8pm timing?
  • Q4. CanIdo this workfrom phone?
  • Q5. Please giveme a secure job

Interview Preparation Tips

Topics to prepare for HDFC Bank Investment Banking Analyst interview:
  • Encourage the people for online
Interview preparation tips for other job seekers - I will do this job from home as a part time work and I will continue the study with the job
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. What are your strength
  • Q2. What's your biggest weekends
  • Q3. Walk me through your resume
  • Q4. What are your salary expectations?

Interview Preparation Tips

Topics to prepare for Axis Bank Banking Officer interview:
  • have some strong work experience
Interview preparation tips for other job seekers - Identify your passions and strengths - Knowing what you're passionate about and what you excel in will help you narrow down your job search and find a role that aligns with your interests and skills. Network, network, network - Don't underestimate the power of networking.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Introduce yourself
  • Q2. Why did you leave your previos job
  • Q3. Tell me about your strength and weakness
  • Q4. Tell me banking product
  • Ans. 

    Banking products are financial instruments offered by banks to customers, such as savings accounts, credit cards, loans, and investment products.

    • Savings accounts: A type of account where customers can deposit and withdraw money while earning interest.

    • Credit cards: A payment card issued by a bank that allows the cardholder to borrow funds for purchases.

    • Loans: Financial products where a bank lends money to a customer wit...

  • Answered by AI
Round 2 - Technical 

(4 Questions)

  • Q1. Tell me something about yourself
  • Q2. What is demonitization
  • Ans. 

    Demonetization is the act of stripping a currency unit of its status as legal tender.

    • Demonetization is usually done to curb corruption, black money, and counterfeit currency.

    • It can lead to temporary economic disruption and inconvenience to the public.

    • India implemented demonetization in 2016 by invalidating high-denomination currency notes.

    • The goal was to move towards a cashless economy and reduce the circulation of bla

  • Answered by AI
  • Q3. Tell me banking product
  • Ans. 

    Banking products are financial instruments offered by banks to customers, such as savings accounts, loans, credit cards, and investment products.

    • Savings accounts: allow customers to deposit money and earn interest

    • Loans: provide customers with funds that must be repaid with interest

    • Credit cards: allow customers to make purchases on credit and pay back later

    • Investment products: such as mutual funds, stocks, and bonds, he

  • Answered by AI
  • Q4. Difference between asset and liablity
  • Ans. 

    Assets are resources owned by a company, while liabilities are obligations or debts owed by a company.

    • Assets are things of value that a company owns, such as cash, inventory, equipment, and property.

    • Liabilities are obligations that a company owes to others, such as loans, accounts payable, and accrued expenses.

    • Assets are listed on the left side of the balance sheet, while liabilities are listed on the right side.

    • The di...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in May 2024. There was 1 interview round.

Round 1 - Video Call 

(2 Questions)

  • Q1. Describe a recent business news and how it would affect your role
  • Q2. Tell me about yourself
  • Ans. 

    I am a recent graduate with a strong background in finance and a passion for investment banking.

    • Recent graduate with a degree in finance

    • Internship experience in investment banking

    • Strong analytical and financial modeling skills

    • Passionate about the investment banking industry

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure to be up-to-date with news etc and to read about the company. There are a lot of questions that have been published online that they brought up in the interview.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

Output and input details

Round 3 - Technical 

(5 Questions)

  • Q1. Jo aapko puchna poochh lijiye
  • Q2. Jo aapko theek Lage puchna chahie
  • Q3. Jo aapko theek Lage poochh lijiye
  • Q4. Jab ko puchna poochh lijiye
  • Q5. To puchna Ho poochh lijiyega

Interview Preparation Tips

Interview preparation tips for other job seekers - Lchlxifxohckgz cmhxyox hkcoyxhkcyf
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Depends on yours
  • Q2. Past of my life
  • Q3. Depending on my education
  • Q4. Your wish which question you ask i give my 100% answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
No response
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Why I have to select you

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Senior Phone Banking Officer interview?
ICICI Bank interview process usually has 2 rounds. The most common rounds in the ICICI Bank interview process are Resume Shortlist and HR.
What are the top questions asked in ICICI Bank Senior Phone Banking Officer interview?

Some of the top questions asked at the ICICI Bank Senior Phone Banking Officer interview -

  1. Tell about customer serv...read more
  2. Tell me about ICICI B...read more
  3. How to handle customer quer...read more

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People are getting interviews through

based on 2 ICICI Bank interviews
Referral
Campus Placement
50%
50%
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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ICICI Bank Senior Phone Banking Officer Salary
based on 82 salaries
₹2 L/yr - ₹3.6 L/yr
At par with the average Senior Phone Banking Officer Salary in India
View more details

ICICI Bank Senior Phone Banking Officer Reviews and Ratings

based on 20 reviews

3.0/5

Rating in categories

3.0

Skill development

2.8

Work-Life balance

3.0

Salary & Benefits

3.2

Job Security

3.0

Company culture

2.8

Promotions/Appraisal

2.9

Work Satisfaction

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