Senior Phone Banking Officer Interview Questions and Answers

Handle customer queries by actively listening, empathizing, providing accurate information, and resolving issues promptly.

• Listen actively to understand the customer's query

• Empathize with the customer's situation

• Provide accurate information or solutions

• Resolve issues promptly and efficiently

Customer service involves providing assistance and support to customers to ensure their satisfaction and loyalty.

• Listening actively to customers' needs and concerns

• Responding promptly and courteously to inquiries and issues

• Resolving problems efficiently and effectively

• Building rapport and trust with customers

• Going above and beyond to exceed customer expectations

ICICI Bank is one of the largest private sector banks in India offering a wide range of financial products and services.

• ICICI Bank was established in 1994 and is headquartered in Mumbai, India.

• It offers various banking products such as savings accounts, current accounts, loans, credit cards, and insurance.

• ICICI Bank has a strong presence in retail banking, corporate banking, and international banking.

• The bank has a network of branches and ATMs across India and also operates i...read more