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based on 37.6k Reviews

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ICICI Bank Phone Banking Officer Interview Questions and Answers for Experienced

Updated 19 Aug 2023

ICICI Bank Phone Banking Officer Interview Experiences for Experienced

18 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Not Selected

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

30 mins , Banking , Motivate Digital Banking and Cashless transition.

Round 3 - HR 

(1 Question)

  • Q1. Why do you want to work for our company
  • Ans. I fell that with my current skill sets and my experience in the ICICI Bank. The job requirements this role presented are a perfect match for me . I could visualize myself in that role as it aligned with my career aspirations, skills , and expertise. ?besides , I have Researched your company and found that it has impressive and promising projections which made me excited to be a part of the amazing future . I would take...
  • Answered by SONALI SWAIN

Interview Preparation Tips

Topics to prepare for ICICI Bank Phone Banking Officer interview:
  • Banking Releted
  • Skill Development
Interview preparation tips for other job seekers - You should be prepared for every opportunity in a life forget failures and learn from failures
keep patients and go ahead.
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Google and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Ist round me test hua tha

Round 3 - HR 

(5 Questions)

  • Q1. Aap kha rah rahe ho Abhi kya kar rahe Ye offer aap ko auther state me diya jaye to katoge
  • Q2. Graduation me kya kiya hai
  • Q3. Job experience kya hai aap ka
  • Q4. Aap ne job se kab back out liya
  • Q5. Ager aap ko ye opportunity di jaye to aap comfortable rahoge

Phone Banking Officer Interview Questions Asked at Other Companies for Experienced

asked in ICICI Bank
Q1. What do you know about Phone Banking.
asked in Citicorp
Q2. How will you handle a irated customer ?
asked in ICICI Bank
Q3. Which languages do you know
Q4. Are you willing & be able to learn retail & digital banki ... read more
asked in ICICI Bank
Q5. Languages known to you
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self introduction and object handling questions etc
  • Q2. Say some thing about you bestfriend or your favourite sports person
Round 3 - Assignment 

Simple English grammar online assessment

Interview Preparation Tips

Interview preparation tips for other job seekers - If you have basic communication in English and Hindi you will be selected easily
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Name and Address with qualification
  • Q2. Are you ok to work in pressure and rotational shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice they take every one

ICICI Bank interview questions for designations

 Junior Phone Banking Officer

 (2)

 Senior Phone Banking Officer

 (2)

 CRM/Phone/Internet Banking Executive

 (3)

 Banking Officer

 (13)

 Phone Banker

 (2)

 Branch Banking Officer

 (5)

 Retail Banking Officer

 (1)

 Senior Banking Officer

 (1)

Phone Banking Officer Interview Questions & Answers

user image Hrishikesh Jadhav

posted on 8 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and customer-oriented Phone Banking Officer with a strong background in providing excellent customer service and resolving issues efficiently.

    • Experienced in handling customer inquiries and complaints over the phone

    • Proficient in using banking software and systems to process transactions

    • Skilled in building rapport with customers and ensuring their satisfaction

    • Ability to multitask and prioritize tasks eff...

  • Answered by AI
  • Q2. Discuss on any one topic
Round 3 - Group Discussion 

HR makes sure you participate in discussion and notices your confidence

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident while interview and don't get panic

I applied via Naukri.com and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me about yourself
  • Q2. Which languages do you know
  • Ans. 

    I am proficient in English and Spanish.

    • I am fluent in both written and spoken English.

    • I am also proficient in written and spoken Spanish.

    • I have experience communicating with customers in both languages.

    • I am comfortable switching between languages as needed to assist customers.

  • Answered by AI
  • Q3. Which pleces do you know to preferred city
  • Q4. How can you handle in busy in the field
  • Q5. How can you manage yourself to relocate
  • Q6. Do you know Hindi,can you introduction yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills , problem solving skills

I applied via Company Website and was interviewed in May 2022. There was 1 interview round.

Round 1 - Behavioral 

(1 Question)

  • Q1. They asked me about what i know or heard about phone banking officer

Interview Preparation Tips

Interview preparation tips for other job seekers - They asked me about my intro and they started up like how many languages that I know and then they Asked where iam from and next they asked about my qualifications amd hobbies and then they asked what u know or heard about phone banking officer then they asked me about preferable job location and about by vaccination competition and then they ended up with do I have any question for them. Thats it. These are the questions that I have experienced in my interview of icici bank
Thank u

Phone Banking Officer interview

user image PD Classes 【Manoj Sharma】

posted on 14 Mar 2022

Round 1 - HR 

(2 Questions)

  • Q1. Are you ready to relocate?
  • Ans. Your answers should be YES only.
  • Answered Anonymously
  • Q2. Are you comfortable with different shifts?
  • Ans. Same Yes is expected here as well.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - If you do not have any option then you'll have ICICI.
But never expect high salary Or hikes.
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self About company About roles and responsibilities Basic Banking related questions Language test Communication check

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare above questions and strong communication in Hindi and English

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Phone Banking Officer interview for experienced candidates?
ICICI Bank interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the ICICI Bank interview process for experienced candidates are Resume Shortlist, HR and One-on-one Round.
How to prepare for ICICI Bank Phone Banking Officer interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Bank. The most common topics and skills that interviewers at ICICI Bank expect are Customer Service, Customer Complaints, phone banking, Customer Interaction and Finance.
What are the top questions asked in ICICI Bank Phone Banking Officer interview for experienced candidates?

Some of the top questions asked at the ICICI Bank Phone Banking Officer interview for experienced candidates -

  1. What do you know about Phone Banki...read more
  2. Which languages do you k...read more
  3. Languages known to ...read more
How long is the ICICI Bank Phone Banking Officer interview process?

The duration of ICICI Bank Phone Banking Officer interview process can vary, but typically it takes about less than 2 weeks to complete.

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ICICI Bank Phone Banking Officer Interview Process for Experienced

based on 6 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more
ICICI Bank Phone Banking Officer Salary
based on 2.7k salaries
₹0.7 L/yr - ₹5.5 L/yr
7% more than the average Phone Banking Officer Salary in India
View more details

ICICI Bank Phone Banking Officer Reviews and Ratings

based on 656 reviews

3.9/5

Rating in categories

3.9

Skill development

3.6

Work-life balance

3.6

Salary

4.3

Job security

3.8

Company culture

3.4

Promotions

3.4

Work satisfaction

Explore 656 Reviews and Ratings
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