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Citicorp Phone Banking Officer Interview Questions and Answers

Updated 4 Jan 2023

Citicorp Phone Banking Officer Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Aptitude test was little tough

Round 2 - One-on-one 

(2 Questions)

  • Q1. General interview questions n process knowledge
  • Q2. Self introduction Regarding process knowledge we should be strong

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering the questions n always speak straight by seeing their eyes
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

General knowledge qus maths qus percentage

Round 3 - HR 

(3 Questions)

  • Q1. Introduction to my self general Bank knowledge
  • Q2. About Banking about customer care
  • Q3. About credit card sales

Interview Preparation Tips

Interview preparation tips for other job seekers - Best of luck keep calm practice well fluency your words

Phone Banking Officer Interview Questions Asked at Other Companies

asked in ICICI Bank
Q1. What is your knowledge in phone banking in bank
asked in ICICI Bank
Q2. What do you know about Phone Banking.
asked in ICICI Bank
Q3. How will you do sales?
Q4. What is the difference between Retail Banking operations and Cred ... read more
asked in ICICI Bank
Q5. what do you mean by bank?

I applied via AmbitionBox and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 
Round 3 - Aptitude Test 

O

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all thanks for giving me this opportunity or viewing my resume. My name is Zeeshan, I have completed my graduation this year.I have done accounting work and I take very good management. I believe in smart work with hardwork. my english is a little weak but i am learning and I will learn
I would like to hear your answer
Thanks for giving your valuable time

I applied via Recruitment Consultant and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why choose Citibank ?
  • Q2. How will you handle a irated customer ?
  • Ans. 

    I will handle an irate customer by remaining calm, empathizing with their concerns, and finding a solution to their problem.

    • Stay calm and composed

    • Listen actively to the customer's concerns

    • Empathize with their frustration

    • Apologize for any inconvenience caused

    • Offer a solution or alternatives

    • Follow up to ensure customer satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It’s a easy but you need to be confident and answer

Citicorp interview questions for designations

 Citi Phone Officer

 (3)

 Banking Officer

 (3)

 Banking Operations Officer

 (1)

 Banking Operations

 (1)

 Corporate Banking

 (1)

 Investment Banking Analyst

 (2)

 Corporate Banking Analyst

 (1)

 Investment Banking Summer Analyst

 (1)

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Describe a project which you consider your best work and explain approach behind your rationale and assumptions
  • Q2. What could have been other approaches to do same job
  • Ans. 

    Other approaches to the same job could include automation, outsourcing, or reorganizing the team.

    • Automation: Implementing technology to streamline processes and reduce manual labor.

    • Outsourcing: Hiring a third-party company to handle certain tasks or responsibilities.

    • Reorganizing the team: Restructuring roles and responsibilities to optimize efficiency and productivity.

    • Example: Automating inventory management to reduce ...

  • Answered by AI
  • Q3. ML gradient boosting algorithm related questions
  • Q4. Logistic regression related questions
  • Q5. Banking products knowledge was checked.... Like transactor, revolver, defaulter etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare CV thoroughly, have good understanding of algorithms and analytical approaches taken by you. Strengths weakness, why HSBC, why switch to banking domain. Be prepared for logical thinking based questions during round with senior mgmt. Prepare convincing answers and be smart in tackling difficult questions. Don't beat around the bush if you don't know something or you forgot. Be ready with things you would need to explain a project, keep numbers handy. Last but not the least don't fake your experience.

I applied via LinkedIn and was interviewed in Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Walk me through your CV
  • Q2. What is CECL? Difference between US GAAP and IFRS? Questions on what I said I did in my previous organization. Follow up questions.
  • Q3. Strength and weakness
  • Q4. What do you know about State Street

Interview Preparation Tips

Interview preparation tips for other job seekers - Be well prepared. Know your CV inside and out. Be technically strong on what you write on your CV. And do research on State Street and what it does and technical aspects of the role you're applying for. Best of luck !

I applied via Referral and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - HR 

(7 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Why are you looking for a change?
  • Q6. What are your strengths and weaknesses?
  • Q7. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Mothilal Oswal...is one of Best Oraganistion...

I applied via Recruitment Consultant and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Hedge fund, Master/Feeder structure, Management Fee & Incentive fee, Journal entries
  • Q2. Contribution and withdrawal, Offshore and Onshore, Cash Recon, position recon.

Interview Preparation Tips

Interview preparation tips for other job seekers - Journal Entries are main thing. Read as much as you can for fund accounting and Private equity.

I applied via Referral and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Asked about derivatives
  • Q2. Fas 161 offsetting tables
  • Q3. How derivatives related expenses and incomes shown in statement of operations
  • Ans. 

    Derivatives related expenses and incomes are shown in the statement of operations as gains or losses.

    • Derivatives are financial instruments that derive their value from an underlying asset.

    • Expenses related to derivatives include transaction costs, margin requirements, and hedging costs.

    • Incomes related to derivatives include gains or losses from changes in the value of the underlying asset.

    • These gains or losses are shown...

  • Answered by AI
  • Q4. Fas 157 table presentation and level 3 table presentation

Interview Preparation Tips

Interview preparation tips for other job seekers - They were focus more into derivatives part and how it was presented in notes to financials.

I applied via LinkedIn and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What's unbilled revenue? Is it an Asset?
  • Ans. 

    Unbilled revenue refers to revenue that has been earned but not yet invoiced to the customer.

    • Unbilled revenue is a liability on the balance sheet until it is invoiced.

    • It represents the amount of revenue that the company has recognized but has not yet received payment for.

    • Once the revenue is invoiced, it becomes accounts receivable and is considered an asset.

    • Examples of unbilled revenue include services provided but not...

  • Answered by AI
  • Q2. What's deferred revenue?
  • Ans. 

    Deferred revenue is a liability that arises when a company receives payment for goods or services that it has not yet delivered or earned.

    • Deferred revenue is also known as unearned revenue or advance payments.

    • It is recorded as a liability on the balance sheet until the goods or services are delivered or earned.

    • Once the goods or services are provided, the deferred revenue is recognized as revenue on the income statement...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be genuine & professional while communicating. In my experience, 25% Technical & 75% of your communication will help you get through any interviews.

Things NOT to do:
1. Don't sound desperate
2. Don't lie
3. Be polite

All the best!

Citicorp Interview FAQs

How many rounds are there in Citicorp Phone Banking Officer interview?
Citicorp interview process usually has 3 rounds. The most common rounds in the Citicorp interview process are Resume Shortlist, Aptitude Test and One-on-one Round.
How to prepare for Citicorp Phone Banking Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Citicorp. The most common topics and skills that interviewers at Citicorp expect are phone banking, voice process, Telecalling, bpo and call center.
What are the top questions asked in Citicorp Phone Banking Officer interview?

Some of the top questions asked at the Citicorp Phone Banking Officer interview -

  1. How will you handle a irated custome...read more
  2. General interview questions n process knowle...read more
  3. About Banking about customer c...read more

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Citicorp Phone Banking Officer Interview Process

based on 2 interviews

1 Interview rounds

  • Resume Shortlist Round
View more

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Citicorp Phone Banking Officer Salary
based on 89 salaries
₹2.9 L/yr - ₹5.3 L/yr
35% more than the average Phone Banking Officer Salary in India
View more details

Citicorp Phone Banking Officer Reviews and Ratings

based on 18 reviews

4.1/5

Rating in categories

3.8

Skill development

3.5

Work-life balance

4.3

Salary

4.0

Job security

4.1

Company culture

3.3

Promotions

3.5

Work satisfaction

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