ICICI Bank Branch Credit Manager Interview Questions and Answers for Freshers

Operations focus on internal processes while sales focus on external revenue generation.

• Operations involve managing resources, logistics, and production processes.

• Sales involve identifying and pursuing potential customers, negotiating deals, and generating revenue.

• Operations ensure efficient and effective use of resources while sales ensure revenue growth.

• Examples of operations include supply chain management, inventor...read more

NRE and NRO accounts are types of bank accounts for non-resident Indians.

• NRE stands for Non-Resident External account, which is a rupee-denominated account that allows NRIs to transfer foreign earnings to India and earn tax-free interest.

• NRO stands for Non-Resident Ordinary account, which is a savings or current account that allows NRIs to manage their income earned in India and abroad.

• NRO accounts have taxable interes...read more

KYC docs required to open a current account

• Identity proof - Aadhaar card, PAN card, Passport, Voter ID card

• Address proof - Aadhaar card, Passport, Utility bills, Bank statement

• Passport size photograph

• Business proof - GST registration certificate, Trade license, etc.

• PAN card of the business entity

• KYC declaration form

I will drive the team for business by setting clear goals, providing regular feedback, and incentivizing performance.

• Set clear and achievable goals for the team

• Provide regular feedback and coaching to help team members improve

• Incentivize performance through bonuses, promotions, and recognition

• Encourage collaboration and teamwork to maximize productivity

• Lead by example and demonstrate a strong work ethic

• Stay up-to-date ...read more

I am most confident and comfortable in building the CASA book for the retail segment.

• I have extensive experience in dealing with retail customers and understanding their needs.

• I have a strong network in the retail segment and can leverage it to build the CASA book.

• I am well-versed with the products and services that are most suitable for the retail segment.

• I have a track record of successfully building the CASA book fo...read more

I listen to their concerns, empathize with them, and offer a solution to their problem.

• Listen actively and patiently to their complaints

• Empathize with their situation and show understanding

• Offer a solution to their problem and follow up to ensure satisfaction

I can process around 20-25 cases on a daily basis depending on the complexity of the cases.

• The number of cases processed depends on the complexity of the cases.

• On average, I can process around 20-25 cases per day.

• I prioritize cases based on their urgency and importance.

Our approval rate is 85% and delinquency rate is 5% for the current product.

• Our approval rate is higher than industry average.

• We have strict credit checks in place to maintain low delinquency rate.

• We continuously monitor and analyze our approval and delinquency rates to make necessary adjustments.

• For example, we recently increased our credit score requirement to reduce delinquency rate.